ANNA Money Reviews 

5,680
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,561 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital application is exceptionally easy to navigate, simplifying everyday business tasks and banking. People also appreciate the supportive team, noting that customer support responds quickly and provides helpful assistance around the clock. However, some people mentioned serious issues regarding unexpected account suspensions, payment delays, and difficulties reaching responsive support teams. Consumers noted that these sudden restrictions caused significant operational stress and frustration when trying to resolve urgent account problems. Reviewers expressed disappointment when unable to get in contact with anyone to discuss refunds or missing answers.

What people talk about most

User experience

People report positive experiences with user experience, highlighting a simple, straightforward, and... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and fast banking support.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents are prompt, helpful, and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, promptness, and professional... See more

Application

Customers express high satisfaction with the app, praising it for being very easy to use and helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this. App always prompts me. when my books need updating so that everything is always ready to go I know where my profit margins are. I know what money is coming. I know what money i... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with Anna so far. It has made managing my business so much easier and has helped me do things I couldn’t manage before. Everything feels simple, organised and easy to keep track of. I... See more

Company replied

Rated 5 out of 5 stars

I find navigating the course through having a business to be tedious and sometimes complicated. Without Anna I could not meet my legal duties! They are always available, supportive, congenial and they... See more

Company replied

Rated 5 out of 5 stars

I use ANNA as the account for my business and it’s excellent - Easy to use and manage, great online support (24/7) and lots of useful tools like virtual cards etc. I’ve lost my card on 2 occasions a... See more

Company replied


Company details

  1. #21 of 50 best companies in Bank
  2. #9 of 22 best companies in Accounting Software Company

About ANNA Money

Written by the company

ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.

With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.

ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.

The ANNA company registration

Written by the company

The same-day company registration
Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.

ANNA +Taxes

Taxes? Sorted.

ANNA +Taxes
Click to sign up
ANNA +Taxes brings automated accounting and tax management straight into your business. Stay on top of your taxes, remove the stress, and never miss a deadline again. Even better, ANNA's Self Assessment and VAT services are fully MTD-compliant.
  • Automated VAT return calculations and direct HMRC filing.
  • Handles Corporation Tax, Self Assessment, and payroll administration.
  • Our new MTD Self Assessment service is simple, easy - and free.
  • Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
  • Stay safe with digital record-keeping with secure cloud storage.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.6

All reviews

(5,680)

1,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Karim 👋

We're so happy to receive your review ⭐️

It's fantastic to hear you are finding ANNA easy to use and a good match for your business

We can't wait to see what your ANNA journey brings 😊

Warm regards, Freya - Customer Experience Specialist 🖤

Rated 5 out of 5 stars

Anna is brilliant

Anna is brilliant, it makes running a business really easy. From tracking receipts to VAT Great

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mrs Long 👋

Thank you so much for taking the time to leave us a review 🎉

It's wonderful to hear you are finding everything so easy to use and it's helping you keep your business running 🏃

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Love Anna brilliant for business

Love Anna, so easy to use would recommend. Fast transactions. Great for business account for sure

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Jane 👋

Thank you so much for taking the time to leave us a review 🎉

We really appreciate your lovely recommendation and how much you love your ANNA account 🤩

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

Easy finances at your fingertips

Bookkeeping is very easy with Anna, invoices are super quick and customer services/help is immediate and v friendly/helpful.

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Esther 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you've received amazing support from the team 🤩

We love that we can keep invoices and bookkeeping simple, leaving you more time to run your business 💪

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

No messing

No messing.
Easy to use
More functions available than I use

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Christopher 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and it's got more than you need to keep your business running smoothly 🫶

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

I find Anna Bank to be excellent- the…

I find Anna Bank to be excellent- the ai replies are spot on - when you need more the personnel are exceptionally efficient

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi there 👋

Thank you so much for taking the time to leave us a review 🎉

It's wonderful to hear that our AI bot has been so helpful 🤖

But if you ever need a human, we’re always here 24/7 🙌🏻

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

ANNA is a straightforward banking tool…

ANNA is a straightforward banking tool and is cost effective for our small business.

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Peter 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and it's saving you both time and money 💪

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Could not ask for anymore

Could not ask for anymore. Handles my account and 100% satisfied with the service I receive.

7 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Leroy 👋🏼

Thank you so much for your fantastic feedback! 💖

We’re absolutely delighted to hear that you’re 100% satisfied with the service you receive from ANNA. It’s wonderful to know that we’re making managing your account easy and giving you the support you need. 💪

Your kind words mean a lot to the whole team, and we’ll be sure to keep providing the best service we can. If you ever need a hand with anything, please reach out to us — we’re here 24/7 and always happy to help! 😊

Wishing you continued success with your business!

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Easy to use.

Easy to use.

7 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Angela 👋🏼

Such a lovely feedback! Thank you 💖

We’re delighted to hear that you’re finding ANNA easy to use. We’ve designed ANNA to make managing your business finances as simple and straightforward as possible, so it’s great to know you’re having a positive experience! 💪

If you ever need a hand with anything, please reach out to us — we’re here 24/7 and always happy to help. Have a great day ahead! 😊

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Great business account

I've learnt a lot since opening my business account with ANNA, especially as a new starter. The team is honest in the information they provide and helpful and prompt in addressing any queries.

6 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Angele 👋🏼

Thank you so much for your kind words! 💖

We’re delighted to hear that ANNA has been helpful as you’ve started your business. It’s great to know that you’ve found our team honest, helpful, and prompt when answering your questions 💪

If you ever needed a hand, please reach out to us, we're here 24/7. Wishing you every success with your new business! 😊

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Very cool banks

Very cool banks

5 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Walid 👋

Thank you so much for taking the time to leave us a review 🎉

We always enjoy hearing that you are loving ANNA as much as we do 🫶

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Everything is great

Everything is great! It's easy to use, fast, and the customer service is immediate. The technology of this business is perfect for daily use!

5 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mrs Feery 👋

Thank you so much for taking the time to leave us a review 🎉

It's wonderful to hear you are finding the app so easy to use and you've received speedy support from the team 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 1 out of 5 stars

DO NOT OPEN UP WITH ANNA BUSINESS ACCOUNT

This is a bank to avoid at all costs, if you want to open a BUSINESS ACCOUNT.
NEVER EVER SIGN UP WITH THEM , never open account with them, this worst operations you will see in banking organisation, you cant make any payment with out them you 50 questions, people can't pay you because comes up as scam, costing you business, delay payments in to the account no reason, customer service do nothing to resolve any problems, they wont escalate it, do anything about, you ask for call, they never call, it is shocking how they are FFA registered as follow none of bank procedure. They write the same reply every time, do nothing about it, don't even escalate it to help level 2 like a manger

4 September 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Jason

Thank you for taking the time to share your feedback

We’re very sorry to hear about your experience and understand how frustrating this situation can be

We always try and help as best as we can, i'm sorry if we missed the mark on this for you

Please contact our support team directly through the app or by email at support@anna.money so we can review your account in more detail and work towards a resolution for you



Best wishes Angela- Customer Experience Specialist

Rated 5 out of 5 stars

Great experience

Easy to use and inform me with all moves forward.

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Borhan 👋

Thanks so much for the kind words 💛

We’re really pleased to hear you’re finding ANNA so easy to use for your business account 💼

Being informative is imperative to our customer support experience, so we couldn't ask for better feedback 🙏

We’re always here 24/7 if you need a hand with anything 📲

Best wishes, Justine - Customer Experience Specialist 💫

Rated 5 out of 5 stars

Best Customer Support

Best Customer Support

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Kashif 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you've received amazing support from the team 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

I’ve used ANNA now for a little over a…

I’ve used ANNA now for a little over a year and they offer a fantastic service for my business account always there to help when you need it

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi there 👋

Thank you so much for taking the time to leave us a review 🎉

We're so glad we're here when you need us and really appreciate your kind words

We're really committed to great service 🙌🏻

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

I have been Anna bank for over few…

I have been Anna bank for over few years now and I have enjoyed using Anna Banks banking facilities.

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mohammad 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding ANNA so useful and our services are hitting the mark 🤩

If you ever need us, we’re always here 24/7 🙌🏻

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Simple effective..

Simple straight forward user friendly experience. Any queries resolved within minutes online rather than waiting on phone lines pushed from department to department like the traditional institutions.

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mohammed 👋

Thank you so much for taking the time to leave us a review 🎉

We love to hear that your finding the app really user friendly and that we are able to resolve any issues speedily for you 💪

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Anna is extremely helpful with regards…

Anna is extremely helpful with regards to all business related matters. It's eased of use is brilliant

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi there 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and you've received helpful support from the team 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

Great thanks

Great thanks

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Catalin 👋

Thank you so much for taking the time to leave your kind review 🥰

We're truly thrilled to hear you've found everything great 🤩

Please remember we're available in the app 24/7, should you ever need us 
🙏

Best wishes, Robin - Customer Experience Specialist

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