I was recently involved in a cycling accident that caused severe damage to my bike, and I couldn’t be more impressed with ANWB’s service. Communication was fast, clear, and professional from the s... See more
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See what reviewers are saying
Doorlopende reisverzekering: I needed a special letter in English, that I have health coverage for our stay in one of Asian countries. I opened a new insurance by ANWB, in the same day I received... See more
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A 5 star all of the employees that assisted us with our total loss claim. Thank you. A 5 star to the company for the quality auto insurance product. We renewed with our new auto. A 2 star for... See more
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I’m very happy with ANWB Insurance. Everything is clearly explained, communication is fast and friendly, and any questions are handled really well. Setting up the insurance was easy and straightforwar... See more
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Company details
- Insurance agency
- Car and Motor Insurance Agency
- Caravan and Motorhome Insurance Company
- Cycle Insurance Company
- Motorcycle Insurance Agency
- Travel Insurance Company
About ANWB Verzekeren
Written by the company
ANWB Verzekeren
Bij ANWB Verzekeren kies jij de verzekering die bij jou past. Voor thuis, onderweg of op vakantie. Problemen met je auto, plotselinge veranderingen in je plannen of schade aan je spullen? Wij staan voor je klaar bij schade of pech. Kies voor een verzekering met de deskundige hulp en service van de ANWB.Waarom een ANWB Verzekering?
✅ Standaard 5% korting voor leden
✅ 24/7 contact met de Alarmcentrale
✅ Persoonlijke hulp bij schade
Alle ANWB Verzekeringen
🤝 Korting voor leden
Als ANWB-lid ontvang je standaard 5% korting op alle ANWB Verzekeringen. Zo ben je extra voordelig verzekerd.
📞 24/7 contact met de Alarmcentrale
Heb je schade of pech? De ANWB Alarmcentrale is 24/7 bereikbaar, waar je ook bent. Zo weet je zeker dat je er niet alleen voor staat. Wij denken met jou mee en helpen je weer verder.
⭐️ Persoonlijke hulp bij schade
Wij zorgen dat je thuisgebracht wordt als je auto total loss is. We regelen een vliegticket als een familielid thuis ernstig ziek is geworden. En we helpen jou om je schade volledig af te handelen. Bij ANWB Verzekeren staan we voor je klaar met persoonlijke hulp bij schade.
♻️ Zorgeloos, duurzaam en met plezier onderweg
Bij de ANWB willen we dat iedereen zorgeloos en met plezier onderweg kan gaan, in een duurzame samenleving. Daarvoor zetten we ons in met onze verzekeringen, verkeersinformatie, reistips en nog veel meer. Meer weten over de ANWB en onze missie? Lees meer over onze maatschappelijke projecten.
Contact info
4.3
Excellent
3K reviews
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Reply from ANWB Verzekeren
Hello Sunita, thank you very much for your kind words!
Email is not answered
Email is not answered.
I'm referring to an auto insurance offer email (15th January), to which I responded on 25th January.
25 January 2026
Reply from ANWB Verzekeren
Hello Suneet, thank you for reaching out to us. We can imagine that it is frustrating to not get an answer to your email. That is not what you may expect from us. Could you tell us what it is about? We would like to help you.
Service!!!!!!!!!!!!!!!!!
9 January 2026
Reply from ANWB Verzekeren
Hi Sabrina, we begrijpen niet helemaal of dit goed of slecht bedoeld is. Graag horen we of alles naar tevredenheid is, of dat we ergens in kunnen verbeteren. Hopelijk was de 1 ster een vergissing!
The worst experience ever
The worst experience ever. I am no longer your insurance client, even the energy I have changed into Budget. I was trying to make everything in one company, ANWB, but I regret every single minute.
8 January 2026
Reply from ANWB Verzekeren
Hello Joao, we’re very sorry to hear that you’re not satisfied with our services. We’d love to take a closer look at your situation, but we’ll need a bit more information. If you’d like us to help, please send us a private message on Facebook including your policy number.
travel Insurance Wintersport/medical went wrong
My daughter was advice during her trip in Austria to travel back to NL, she has called the ANWB Verzekering where I have paid for short term winter sport travel/medical insurance. She did call the insurance, she was told to book herself flight ticket and it will be fine , she just has to send the invoice for the ticket. Once she was back in NL she called back the insurance and they told her if she has proof she was advice to book ticket herself (I am not sure what is the way to book the ticket in this situation as I do not have experience) therefore I would trust the people whose job it is and not asking for a proof , well most probably they are recording the phone calls (not me)! Plus what I have seen in few occasion every time someone else is on the phone as every time they have different advices/ suggestions / rules..?
5 December 2025
Unprompted review
Reply from ANWB Verzekeren
Hello Mirka, thank you for bringing this to our attention. We completely understand how confusing and frustrating this situation must have been for you, and we sincerely apologize for the inconvenience. You should be able to rely on clear guidance from us, so we want to explain why your claim was declined. We reviewed your claim and also contacted our Emergency Assistance Center. During your call with them, you indicated that you wanted to end your trip early. The Assistance Center requested a medical report to confirm the necessity of ending the trip, which is standard procedure. They eventually received the report, but by that time you had already booked your flight and returned home. The reason the claim could not be approved is that the policy should not have been issued for this type of trip. This was a training trip to become a ski instructor with Snowsports. For these types of trips, insurance must be arranged through Snowsports because a standard travel insurance policy does not provide coverage for this situation. We understand this is disappointing and that you trusted everything was properly arranged. If you have any questions about this decision or would like advice on how to ensure proper coverage for future trips, we are here to help. We are very sorry for the inconvenience and hope this explanation provides clarity. Please let us know if there is anything else we can assist you with.
Expert help and friendly
20 December 2025
Reply from ANWB Verzekeren
Hello Katrin, thank you for your kind words. We are really happy to have helped you in this way!
Avoid this insurance company aI feel like I have been robbed twice: first by the criminals and then by the insurance company.t all…
Avoid this insurance company at all costs. You are billed even when you are not insured. I initiated a claim after my scooter was stolen and damaged. They subsequently denied the claim, asserting that my scooter did not meet the specifications outlined in the contract. They then promised to "re-assess" my policy, which was never carried out. Unbelievably, they continued to charge me the premium until now, despite the scooter lacking insurance and remaining in the garage for over 6 months because they could not repair it. When I requested a refund for the months during which I was not covered, they also refused. This is absolutely unacceptable and outrageous. I feel like I have been robbed twice: first by the criminals and then by the insurance company.
10 December 2025
Unprompted review
Reply from ANWB Verzekeren
Dear Giovanni, we understand it might seem unfair that you were charged for the months in which you were unable to use your vehicle, while also not being covered due to the earlier mentioned specifications. While we cannot publicly disclose the reason for the denied claim, it is important to understand that the months that followed were still billed due to the fact that it is mandatory by Dutch law to have a WA-unsurance on every verhicle registered to your name, even when it's not used. We've adjusted your plan to meet these requirements, and attempted to contact you regarding this. We will follow up with an email where this will be detailed further, hopefully this will clear things up.
Highly recommended for bike insurance
I was recently involved in a cycling accident that caused severe damage to my bike, and I couldn’t be more impressed with ANWB’s service. Communication was fast, clear, and professional from the start. They quickly arranged for an assessor, who confirmed that the bike needed to be written off.
To my surprise, ANWB paid out the full amount within one day—truly exceptional. And to make it even better, they automatically refunded all the premiums I had paid during the period I was unable to use my bike, without me even asking.
Outstanding service, hassle-free process, and a company that really looks after their customers. Highly recommended!
4 December 2025
Reply from ANWB Verzekeren
Thank you so much for sharing your experience. We’re thrilled to hear that you had such a positive experience. Hopefully, you’ll be back on your bike soon, and remember, we’re always here for you!
Horrible experience. No service guidance.
I do not usually write reviews and previously whenever I did it was for providing positive feedback. But this is an exceptional case. I had problem with my insurance where my insurance was terminated due to my unforseen bank account issues. I completely know that the problem originated from my side and all I wanted during my conversation with the representive (male) was some technical support regarding what can be done and minimum decency as a human being. And all I received was extremely rude behivaour and continious shower of blames. Which did not only made me more confused regarding what to do in this situation but it also made me feel helpless.
Horrible experience. No service guidance. I kindly request you to look into this matter.
18 November 2025
Unprompted review
Reply from ANWB Verzekeren
Dat is erg spijtig om te horen. Graag kijken we via een andere weg met je mee, via Trustpilot hebben we daarom een verzoek gedaan voor aanvullende informatie. Zou je deze kunnen aanvullen met je polisnummer, hopelijk kunnen we zo meer duidelijkheid krijgen. Bedankt voor het aankaarten.
Not recommended!
UPDATE:
If you expect people to provide a report, hire your own service people, so your customers dont have to add extra costs to insurance that they spent already money on.
NOT see you again ;)
Not recommended!
It was the first time that I bought reisverzekering and the last time. My phone got broken.
They requested to send a report from service company. I had to pay for that report from my own pocket (49 euros!) and ANWB didnt agree to compensate it.
They dont have their own service people to check it out, so I had to pay from my own pocket. At the end I got (funny) 67 euros which is way too less, having in mind value of my phone + costs of report that ANWB requested. That's insane.
NEVER AGAIN!
7 November 2025
Unprompted review
Reply from ANWB Verzekeren
Hello Laura, we understand it can be frustrating when you expect to receive more back. Let us explain. The inspection report cost you €49. The current value of your device is €67.74, and that amount has been paid out. We only reimburse the cost of an inspection report if the current value is higher than the repair costs plus the inspection costs combined.
This is why we cannot pay out more than the current value of the device.
Great experience with ANWB Insurance!
I’m very happy with ANWB Insurance. Everything is clearly explained, communication is fast and friendly, and any questions are handled really well. Setting up the insurance was easy and straightforward. You can really tell that customer satisfaction is important to them, great service!
18 October 2025
Reply from ANWB Verzekeren
Thanks a lot for your great review! Awesome to hear everything went smoothly and that you felt well helped, that’s exactly what we aim for. Glad to have you with us!
Always happy with ANWB
Always happy with ANWB. Very professional and also, love the sales on their adventure wear.
15 October 2025
Reply from ANWB Verzekeren
Hello Robert, thank you for your positive review. We are very pleased to hear that you are always happy with us. We appreciate your trust and support!
Very good experience with ANWB…
Very good experience with ANWB Insurance. Good prices and the service has been really good. Fast response to my claim.
3 October 2025
Reply from ANWB Verzekeren
We are very glad to hear that, Jose! Thank you for sharing.
Stupid AI cancelled wrong car…
Stupid AI cancelled wrong car insurance, incredibly frustrating.
21 September 2025
Reply from ANWB Verzekeren
Hi Shannon, that's indeed very frustrating! Please contact our Leden Service Centre (+31 (0) 88 269 22 22, for the English menu press 2) to get this sorted out. Our apologies for the inconvenience.
My bike was stolen after 3 years…
My bike was stolen after 3 years insured by ANWB. ANWB refused to pay anything back for the bike because “en. In de voorwaarden onder artikel 1 punt 16 slot staat beschreven Een ART (categorie 2 of hoger)” in item 1.16 of the agreement stays that the lock should be categorie 2 or higher and my lock happened not to follow this condition. Bike price 600euro. Premium I paid to ANWB within 3 years 900 euro. Be careful with this company
17 September 2025
Unprompted review
Reply from ANWB Verzekeren
We're sorry to hear about your experience and understand how frustrating it must be to have your bike stolen and not receive compensation. Our insurance policy requires the use of an ART-approved lock (category 2 or higher), as stated in the terms and conditions. Unfortunately, if this requirement isn’t met, we’re unable to reimburse the claim. We always recommend reviewing the lock requirements carefully when taking out a policy to ensure full coverage. If you have any further questions or would like us to look into your case again, feel free to contact our customer service.
I am very happy with help of employee
I am very happy with help of employee. He was vey nice and very cooperative and very helpful my thanks to him
10 August 2025
Reply from ANWB Verzekeren
Hi Jamel, so glad to hear our colleague was able to help you in such a nice and cooperative way! We’ll be sure to pass on your kind words.
Great company for insuring your bike…
Great company for insuring your bike and items
1 July 2025
Unprompted review
Reply from ANWB Verzekeren
Thank you for sharing your experience with us!
Fast and to the point
My very positive experience is with the helpdesk. Fast to react and to the point. Thank you!
8 May 2025
Unprompted review
Reply from ANWB Verzekeren
Hello Ralph, we want to thank you for sharing your experience with us. We are happy to hear that we could be of service.
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