David St. John guided my choice for. The handicap equipment that I really needed. Installation was quick and well done
Company replied
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The salesman was friendly and helpful in making our selection. His experience really made the decision easy without pressure. The scheduling was simple. Just pick a day and a time and if available, it... See more
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Arrow Lift quickly responded to my plea for help. Following my 2nd hip replacement, I realized when I got home from the hospital, that I wasn't going to make it up the 15 stairs to my bedroom and ful... See more
Company replied
David St. John was very knowledgeable, answered all my questions, and scheduled my install to meet my timeframe before my surgery. Walter, the installer was an excellent representative of your company... See more
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Company details
About Arrow Lift - Cleveland
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
23600 Mercantile Rd, Suite L, 44122, Beachwood, Ohio, United States
- 440-499-4370
4.7
Excellent
41 reviews
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Replied to 87% of negative reviews
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repair service is terrible my chair…
repair service is terrible my chair been down for two months now
7 March 2024
Reply from Arrow Lift - Cleveland
Hi Charles,
Thank you for taking the time to share your feedback. Your concerns are very serious to us. We do our best to provide the quickest service possible, though we may be delayed while waiting for an ordered part, or if additional issues are discovered during initial repairs (as was the case in your scenario). We sincerely apologize for the unusually long delay and truly appreciated your patience during the period between notifying us of the issue and the stair lift being fully repaired. We hope you give us the opportunity to impress you with our service in the future. Please do not hesitate to contact us if you have any concerns so we can help resolve them.
Best,
The Arrow Lift Team
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