Austen & Blake Reviews 

★☆☆☆☆

My engagement ring was supposed to be one of the most special things I own. Austen & Blake have made the experience bitter and upsetting.

I waited four weeks for a resize, only to be told the ring had failed quality control because of air bubbles in the band and had to be remade from scratch and they didnt even tell us why until we pressed it. I then waited more weeks for the remake. Since my fiancé proposed, I’ve spent more time without my ring than with it.

I am deeply disappointed with the finished remake. The centre diamond is set much deeper than it was in my original ring, and the claws stick up so prominently it’s difficult to get passed and pretend it’s how it should be for a finished product that was supposed to be of high quality. They catch in my hair and snag on things, making me worry that it’s only a matter of time theyll catch on something more than just hair and the centre diamond will fall out.

After all that waiting and disaapointment I just wanted the ring I fell in love with back. Instead, I feel upset every time I look at it being set so deep and the claws stickibg up above the diamond. Im sure we can take it back and wait another month or more for them to attempt to fix it but I have lost all faith in this company.

I got engaged in mid-July ans got the final ring back at the end of September. Austen & Blake have ruined what should have been such a happy time, im confused about how this final product passed quality control with the claws sticking up so prominently catching on things and the diamond being set so much lower than the original. Don’t go through the heartache of using this company, after all these weeks I’m left in tears.

Charlotte at the Leeds store helped us with the ordering of an engagement ring. She was always smiling and very professional. She knew the stock very well and gave invaluable advice as well as providing time to choose without pressure to make a purchase. Ordering was quick and easy with no pressure. Would highly recommend booking a visit with Charlotte.
Thank you once again.

Had a fab experience wedding ring shopping with my fiance here. We have both purchased our rings from Austen and Blake Leeds.

We were met by Amber who was lovely, very friendly and professional and knowledgeable about the jewellery. We had no idea what style rings we were after so Amber was very patient in us trying on loads of different rings and gave us great recommendations. She sent us a follow up email with our favourite rings and there was zero pressure to commit to buying. After some time thinking about it, we decided to buy and the process is so smooth. We are now very excited to pick up our rings!

Brilliant service as always, very polite and professional. Got exactly what I wanted for the perfect wedding gift!

Excellent service by Michael. Very friendly and professional.

Please get an IGI certificate and check the diamond. The company sent me a ring with the wrong size diamond. AB valuation certificate (which matched my order) was different to the IGI. I have not yet returned it or can't comment on the customer service as they have asked me to return it to investigate but just as a warning as had I not got the IGI certificate, I wouldn't know any different and I would have overpaid for a ring/diamond without knowing.

Really great array of engagement rings at competitive prices. Customising the ring was very easy. I had to use customer support to amend an order; the whole process took less than 15 minutes and the agent was really polite and helpful. Have yet to receive the ring but if it is anything like the service then I don't have anything to worry about.

Have to say the aftercare communication and resize experience had been just awful. Beautiful engagement ring from them but needed sending back for a resize which was happily done at the Nottingham store, they’ve now had it for almost 5 weeks and it’s still not been returned and we’ve had absolutely no communication on the progress. When trying to ring and the few times I’ve been able to get through I’m just being told that the ring is in hallmarking. We were originally told it would take 2-3 weeks so now approaching week 5 with no communication or date when it will be returned is very frustrating especially when your staff can provide no further update!

My partner and I visited Bailey in the Bristol store to find our engagement ring. Her explanations and knowledge were incredibly helpful to aid our decision-making in our custom design. We finally decided to purchase a different ring, and Bailey’s customer service was exceptional on both occasions.
Highly recommended, thank you very much!

Cant say anything about quality 'don't know'. If your planning for a certain date look somewhere else. Site says 2 to 3 days expect 3 weeks. Order placed on the 9th (after emailing twice) 'hopefully dispatched on the 30th'

We had a consultation with Charlotte in the Leeds branch. She was very knowledgeable, helpful and friendly and made the appointment such a memorable experience

Jess helped us pick wedding rings, lovely experience! Jess knew what would work well with my engagement ring and helped us pick exactly what we wanted!

Great product, and great turn around in delivery! Let down by aftercare to get in contact with them to arrange a ring resize 7 emails sent and no answer for there phone line. Shame to let down the product

Amber at the Leeds store has helped us with ordering of an engagement, wedding and eternity ring. She is so welcoming, always smiling and professional. She obviously knows the stock very well and gives invaluable advice as well as providing time to choose without pressure to hurry up or even make a purchase. All the jewellery has been amazing, stunning and great value for money. Ordering is great and straightforward and all jewellery has been on time. Would highly recommend booking a visit with Amber, and you will come away excited about your piece of jewellery that’s perfect. Thank you once again Amber :)

Alyshia was lovely and helped us find the best eternity ring. Really friendly. Great service. Would recommend

Had an appointment in Leeds to have a look at wedding rings for myself and my fiancée.
We were helped out by Charlotte, who was absolutely fantastic for both of us. Really understood what we were after and had a load of great samples and info to go along with them.

Stephanie was a wealth of knowledge and helped guide us through the experience of sourcing an engagement ring. Would definitely recommend!

Stephanie was really helpful and knowledgeable.

I had a fantastic experience with Austen & Blake Leeds store, thanks to Amber and Nicky.

Amber was incredibly attentive, professional and reliable throughout the whole process. She helped me shortlist the right diamonds, gave me honest advice, and regularly kept me updated. As I had a tight deadline to collect the ring before proposing abroad, she went above and beyond to make sure everything stayed on track. Despite the short timeframe, my ring was ready for collection in just two and a half weeks, which was fantastic.

Nicky, as Amber’s manager, was extremely experienced and took the time to explain the whole buying process to me, including what sets Austen & Blake apart from other high-street jewellers. She also explained the delivery process and potential risks given my tight deadline. I particularly appreciated that she taught me how to distinguish between different diamond grades using both equipment and the naked eye. There was absolutely no hard sell — just honest, practical advice, which was exactly what I needed as a first-time diamond buyer.

I would highly recommend visiting the store and speaking to Amber directly rather than buying online. The personal service and attention to detail made a huge difference. Thank you, Amber and Nicky, for making the whole experience so smooth and stress-free!

I went in not really knowing what I was exactly looking for but an engagement ring, I dealt with Hannah, who was extremely friendly, welcoming & helpful. She offered a wide range of expertise but did not make it overwhelming and was able to answer all my queries brilliantly.
Hannah was so good that me and my fiancé returned for her expert help & advice for our wedding rings.
I recommend Austen & Blake to anyone as all of the staff I encountered are extremely friendly & helpful and not pushy at all.