Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appoi... See more
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Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so... See more
Company replied
What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to... See more
Company replied
Popped into Argyll Arcade branch last week and had the pleasure of dealing with Jodie. She patiently listened to my thoughts and guided me through several options. She was extremely knowledgeable and... See more
Company details
- #156 of 292 best companies in Jewellery shop
- #108 of 283 best companies in Fashion accessories shop
- #66 of 107 best companies in Jeweller
- #49 of 86 best companies in Jewellery Designer
- #26 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us You can find our Glasgow branch in the heart of the Argyll Arcade. Widely regarded as the diamond jewellery centre of the North, the covered shopping street, situated in the centre of Glasgow’s shopping metropolis on Buchanan Street, plays host to our intimate store. The shopping haven has been a part of Glasgow’s history since the early 19th century and is the most famous destination for diamond engagement rings across the entire country. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Argyll Arcade 52, G2 8BH, Glasgow, Scotland, United Kingdom
- 0141 413 9197
4.9
Excellent
160 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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Jodie was absolutely wonderful
Jodie was absolutely wonderful, she eased my nerves and explained everything to me in detail.
25 April 2026
Unprompted review
Fantastic knowledgeable and friendly staff
Sophie at the Glasgow branch was very welcoming and friendly. She was very helpful and knowledgeable and chatty. I had already decided on all the details regarding the diamond I was looking for but not the setting. Sophie provided many different settings for me to try which helped make my decision easier. Thus is my 2nd purchase from A&B and I would recommend this company without any hesitation. Thank you Sophie for all your help.
24 April 2026
Unprompted review
New engagement ring
Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appointment where they make you feel so important in store during the consultation. I would fully recommend family & freinds to use Austin & Blake in the future. Jamie & Tracey
19 April 2026
Unprompted review
Professional and elegant…
Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so much. The ring I got was well received and this was primarily due to her guidance and direction. Recommend.
9 April 2026
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Mike,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jodie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing service
What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to ordering, the ring being crafted and then delivery. I would highly recommend Austen and Blake! I can’t wait to go back for our wedding bands.
17 March 2026
Reply from Austen & Blake - Glasgow
Dear Gemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Personable and efficient
Jack was extremely helpful when we were choosing our rings.
24 January 2026
Reply from Austen & Blake - Glasgow
Dear Phil,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jack!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great Service
Great service from start to finish. Jodie & Suzann were great.
13 March 2026
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Ross,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jodie & Suzann!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Diamond ring
We received a brilliant level of service from the Austen Blake team in Glasgow
Friendly & Helpful
19 February 2026
Reply from Austen & Blake - Glasgow
Dear George,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Simply Sparkling
I thoroughly enjoyed my recent consultation with Jodie, a knowledgeable, professional and engaging member of the team. With my thoughts and Jodie’s product knowledge, we quickly had a modest range of rings for me to view and I found exactly what I was looking for. Thank you, Jodie!
28 January 2026
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jodie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wonderful from start to finish!
Austen & Blake have been wonderful from start to finish with helping me decide on my wedding ring. The customisation service is excellent and Jodie at the Glasgow branch was so understanding and informative in helping me distill my ideas down into something more perfect and personal than I could have imagined! Absolutely delighted with the design rendered by the team, thank you thank you thank you!
12 February 2026
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Melissa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jodie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jack!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring purchase
I bought an engagement ring from the store in Glasgow. Customer service was excellent. I was able to finalise my order without repeat visits and was able to sort mostly everything via WhatsApp, Jack made the whole experience very easy! Ring is high quality (enough so she said yes!).
1 October 2025
Reply from Austen & Blake - Glasgow
Dear Aidan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Jack!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely amazing service
Absolutely amazing service! Made picking our wedding band much easier
25 December 2025
Reply from Austen & Blake - Glasgow
Dear Jo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
100% recommend
100% recommend. Very helpful and experienced to guide you on choosing the perfect ring. Sophie from Austen & Blake glasgow was extremely helpful and kind
19 December 2025
A great shopping experience
A great shopping experience. Jodie is knowledgeable, informative and very friendly.
12 December 2025
Brilliant experience
Very attentive and knowledgeable staff. Took time to fully explain and answer any queries. Communication in between appointments was excellent.
14 November 2025
Great sales team, helpful, friendly and very knowledgeable
Jodie was very helpful, friendly and knowledgeable as she assisted us to make the right decision on clarity/colour on a pair of diamond earrings for our daughter. We were fortunate that there was still a sale on from Black Friday, therefore getting a great deal on our purchase. We were very happy with the earrings and appreciate all the advice and friendly service we received from Jodie. A thank you too to Sophie who helped with our enquiries also. I’m sure we will shop here again in the future and would certainly recommend Austen & Blake to friends and family. Merry Christmas & a Happy New Year to all. 🎅🏻🎄
15 December 2025
Unprompted review
Fabulous service from Suzann
Fabulous service from Suzann, helpful and friendly at every visit
9 November 2025
Very knowledgeable & friendly Staff…
Very knowledgeable & friendly Staff helpful with making my choices.
4 November 2025
Thank you Jodie!
Had a lovely visit to get our wedding rings after getting my engagement ring. We saw Jodie this time, she was fabulous, really made it all exciting and fussed over us,even gave us honeymoon advice. Was so pleased to get a deal they have online. Thanks Jodie x
15 November 2025
Unprompted review
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