autovia.it - Catania Aeroporto Reviews 

Great experience in Catania

Very efficient and profesional team. There was a bit of delay in the pick-up time, but they resolve it as quickly as they can. Good prices and service!

The process of picking up the car was straightforward, with the team at the service desk courteous and helpful.
Then when it came to returning the car it was simple, with a quick check of the car, kilometres and fuel topped up; no hassle. Thanks

Hello,

It’s extremely difficult to find qualified personnel. Your staff is perfect for the job. Super friendly and helpful. They deserve a lot of respect.

Good quality car and kind reception by the staff

Quality of the car was good and clean. The only negative experience we had was the long waiting at the desk at the airport to get our car. It took a long time, at least half an our (in the sun) to be served.

The staff was friendly and helpful. After some explaining of details it was all in all quite uncomplicated to rent the car.

I strongly advise against using Autovia at Catania Airport. The employee lashed out at us over a simple and reasonable question.

When returning our rental car, the employee showed us a tablet screen containing no visible text, only signature fields, and asked my husband to sign it to confirm the vehicle's return. After signing, he was immediately asked to sign again. Naturally, we wanted to understand what he was signing and why multiple signatures were required. We asked whether he was repeatedly signing the same return confirmation or whether these were different documents, and if so, what they were.

Instead of providing a clear explanation, the employee immediately became impatient and lashed out at us, saying: "I do not know why the system wants you to sign so often. When you sign a contract on paper, you also have to sign multiple times."

To make matters worse, he then began mockingly imitating the way my husband was signing on the tablet, as if he were doing something wrong. His behavior was childish, unprofessional, and completely inappropriate.

I could no longer tolerate his disrespectful attitude and repeatedly told him that there was no need to speak to customers in such a manner. I asked him to stop lashing out at us and simply explain the process professionally and respectfully. Instead of de-escalating the situation, he became even more verbally aggressive.

We stated that we have every right to understand what we are being asked to sign. Being unable to explain the process on his own tablet and then responding with hostility toward customers rather than providing clarification is unacceptable.

I was genuinely shocked by this employee's lack of competence, professionalism, and respect. What was even more astonishing was that his colleagues stood by and watched him verbally attack us without intervening. It gave us the impression that this type of behavior is tolerated or perhaps even considered normal within this company: using aggression to cover up for incompetence.

As if the unacceptable return experience were not bad enough, the problems began when we picked up the vehicle. The car was handed over to us in a dirty condition, and the fuel tank was not full as stated.

One star is actually too generous for this company.

See my email of earlier this morning

Very late check-in, good job. One problem, for conformation if it was possible to pick the car up at 23:30 it was impossible to reach some one at the office. One the webside it said the office would close at 23:00. I had to call Ryan air and some head office who did send a mail for me (without respons by the way). Make it better to reach the office please. Still good experiance.

Very good
Staff

A reliable and efficient rental service

great experience thx so much
staff was super nice and helpful

The girl salesperson was more than helpful
She explained everything in details in a great and friendly way. She made the experience more easier and the car was perfect almost zero mileage makes me feel I am the owner 😇

Friendly staff, uncomplicated.

Everything went well and without complications.

What 3 words would be helpful when dropping off car, hard to find

Unless we had problems with the travelagency because of changing the date of renting, your company was helpful.
The lady at the desk was very friendly, patient, gives good advise and was helpfull to find a good solution for us.
And we were happy.
We will surely recomment Autovia to other people

We had a wonderful experience with Autovia Rent a Car, especially thanks to Ada. She was incredibly kind, patient, and helpful from the very beginning.
It was our first time renting a car and we were a bit confused about the whole process, but she explained everything clearly and made us feel comfortable right away.
She also gave us great recommendations about where to go, what to see, and even suggestions on where to stay, which made our trip even more special.
Thank you, Ada, for your warmth, professionalism, and for making our first experience so easy and pleasant. We truly appreciate it!