Ayvens in the UK Reviews 

Wasif Qureshi provided excellent service. He supported resolve our issues with syncing up GEOTAB. He did this efficiently and effectively which supported the DSP get routes out on road.

Would not recommend. Order was cancelled in error and price inflated by time reorder was processed. Communication is not good. Website allows you to order car options that isn’t actually possible. Given vouchers as good will gesture which don’t even work. Emailed to tell them, no response. No idea why companies are spending a fortune with this company. Only heard negative reviews from colleagues as well. Definitely will not be recommending

So, for the 3rd time running they have failed to collect our vehicles for either MoT or safety inspections and have ABSOLUTLY no URGENCY in getting them rebooked. Even after the 1st time where i stipulated it had been off road for a month they have continued to use the same garage where yet again vehicles have failed to be picked up.

Disgusting company - have left me for 10 weeks without a working vehicle. Refuse to help in any way. I'm paying them a lot of money for a vehicle that doesn't work.

I pay over 1k a month for a lease car through SC using Ayvens. at the end of June this year, we travelled to Cornwall from Yorkshire and about 140 miles from our destination, we were forced to limp into services with a suspected puncture, it turned out to be a very bad one and one that just wouldn't be safe to carry on with if we used the tyre filler in my boot. I called Ayvens number at 5.15 and was told I would be called back within 1.5 hours to tell me what would happen. We went and bought food, luckily the day was nice and we just sat in the car park and ate our food waiting. call never happened. when i called back, somewhat annoyed, i was told that tyre truck would be with us within 3 hours, so 10pm. Again i told them how unhappy i was about this but told its the only timeslots they have in our area. 10pm came, nobody, then every five minutes for the next half hour, texts to say be there in five mins. When he arrived, he wasn't a tyre specialist at all, he was recovery, told us he would "give it a go" and managed by after 11.15pm to get the tyre inflated and holding air. at this time, we had missed the check in at our hotel and effectively lost a day of our holiday. Instead i had to pay £120 for a hotel at services.

Fast forward a couple of weeks and i put a complaint in with Ayvens about my experience, and also that trying to get the tyre replaced that had been fixed which was a nightmare involving visits to two garages i was told to go to and then a mobile tyre fitter coming out.

I was told by Ayvens that it would be a 28 day period, as per their timescales, and i would have a full reply and explanation. after 28 days nothing, so i called, told a manager would call in three days and it would be sorted in 5. 5 days later nothing, called again, told same, nothing, called again after 2 months of waiting, no call back, no answer to emails, no help at all.

eventually nearly three months after putting in a complaint i have a call from one of their so called complaints people, saying basically, nothing to do with them, cant find anything on the system, must be Audi and take it up with them.

we will not be using them again, EVER

Terrible customer service, terrible service and zero solution to our issues

Update, 12/10/26 - five days ago i had a reply to my review offering to look into this further, could i supply my details and my registration number, which i have done, and I have also emailed them on the email they provided. Guess what - Nothing, not a thing, no call, no email, no care

I rest my case

Another great car delivered with great service and communication throughout the whole journey.
Thanks all

Ayverns delivered my work vehicle and their chosen driver went over the limit in an average speed zone. This generated a speeding penalty. Ayverns assigned this to myself.
I took over the vehicle two weeks after this speeding offence took place.
I provided details showing I was 50 miles away in another Ayverns vehicle, and had filled in their own Vehicle Declaration Form two weeks after the speeding offence.

Ayverns then decided to nominate me as the driver again. Ayverns is a Fleet Management company and it is their literal purpose to know where their vehicles are, and who is driving them. After several more emails from my internal Team Manager and Fleet Manager, Ayverns nominated another company who were not involved at all, and had nothing to do with the delivery process. When this company refuted Ayverns' claim, Ayverns nominated me for a third time to the Police for an offence they knew I was not involved with.

I subsequently explained that, as far as Ayverns knows, I could be on 9 penalty points, and their nomination would result in a ban and me losing my job. I spent an hour on hold, only to be cut off. I asked multiple times for a complaint to be raised and an investigation regarding their internal processes for nomination drivers of offences. I asked to understand the failures leading to my three nominations.

After several months, I was given a case number and the assurance of a resolution within four weeks.

Their own deadline has now passed with zero communication from anyone at Ayverns. This includes a Customer Relations Manager, a Fleet Management Specialist, and a Customer Service Executive in the Complaints department.

I have been met with impenetrable incompetence at every stage of this situation. I understand that mistakes happen, but this is not how a company should treat their customers.

I have been called the wrong name in emails, despite my emails ending with my name, and my email address format as firstname.lastname@.

The company I work for has a contract for multiple thousand vehicles provided by Ayverns. This review does not represent my company. This is my personal experience with Ayverns, as they have nominated me personally to the Police three times, and four separate letters came to my personal home address (three nominations and one reminder that no action had been taken).

This has been monumentally farcical. If an Ayverns employee has read this far, the ongoing case number is 30032087

I would suggest not taking a vehicle through Ayverns if given the choice.

I booked a vehicle collection two weeks in advance so that my car could be inspected following an amber engine warning light.

On the day the car was due to be collected, I did not receive a call from the leasing company until the afternoon. I was then told that the garage would not collect the vehicle because the engine warning light was on — the very reason the car needed to be checked in the first place.

I understand that there may be safety restrictions around collecting a vehicle with a warning light. What I do not understand is why this was not checked and explained when the booking was arranged, rather than on the afternoon of the scheduled collection. There were two weeks in which to clarify the requirements and arrange a suitable alternative.

Instead, my time has been wasted, the issue with the car remains unresolved, and I now have to make another booking and wait a further two weeks. The inconvenience and additional work have simply been passed back to me.

A leasing company should be coordinating with its repair partners and helping customers resolve problems, not leaving them to start the whole process again after a failed appointment.

Extremely disappointing communication and coordination. This experience has seriously undermined my confidence in the service, and I would not choose this company again.

I required support to fix a problem with my EV order which Irindeep understood straight away and supported incredibly well with. I felt reassured from the moment Irindeep took on the issue. Thanks

Ensure you take a video and photos pre and post inspection.
Strongly advise that you refuse to sign report until the video and photos taken by inspector are visible.
Standard viewing distance is supposed to be 2 meters and if scratch is not visible it will generally be allowed. What BCA utilise is visual psychology to trick the automated billing system and anyone else. A close-up photo is seen first, which may show a small insignificant scratch, and then when you view the 2 meter shot your brain cannot unsee the scratch.
BCA images created a non existent scratch, which fortunately are not visible in my pre-inspection images. Also, taken with 'tarmac effect' in the image.
The inspector manually rubbed off corrosion on diamond-cut alloy trims (known for being defective) so it looks like it was caused by driver damage. Deliberately did not have markers on alloys during my walk-around so I would not take photos (as I had informed him of light bubbling prior to inspection). I would not have signed had I seen what he had done.
Fortunately, the video the BCA inspector took immediately after my walk-around also prove markers were not on the alloys.

I had my car cleaned and machine polished prior to collection. For a 4 year old car, it was virtually immaculate.

I am now escalating to the Financial Ombudsman as ALD refuse to investigate further. ALD hope consumers won't notice things like these and just pay the invoice. I know that my complaint is justified and backed by timestamped video and photos
An inspector should only report faults, they are not allowed to interfere with any defect. I have proof that they did.

Very responsive staff with all my queries answered in a call

They are laughably bad at managing company cars. Never reply to emails, half the website doesn't work, standard wait time on the phone is a good 25minutes and they cant ever answer basic questions like how long is left on my contract

**Extremely poor customer service and complete lack of accountability**

I've been an ALD/Ayvens customer paying £211 per month and have been incredibly disappointed by how they have handled a recent issue.

ALD received a £60 parking charge relating to my vehicle. Instead of transferring liability to me so that I could deal with and appeal the charge myself, they paid it directly and then recharged the £60 to me.

Crucially, **ALD have admitted in writing that this was their error and that the parking charge should have been transferred to me rather than paid.**

I successfully had the other related parking charges (whcih were made in error) cancelled, and had ALD followed the correct process, I would have had the opportunity to do the same with this one.

Despite admitting their mistake, ALD have refused to refund the £60. Instead, they expect me to spend further time trying to appeal and recover a payment that **they chose to make incorrectly in the first place**.

I've spent a considerable amount of time emailing them, explaining the same issue and waiting for responses. Their eventual solution has been to close my complaint rather than take responsibility for their admitted error.

Mistakes happen. What matters is how a company deals with them. In this case, ALD have acknowledged their mistake but still expect their customer to bear the consequences.

For the sake of £60, they have turned what should have been a very straightforward resolution into an unnecessarily frustrating experience.

Extremely disappointing service from a company I pay £211 every month.

Irindeep in the order management department was very helpful. I had a complex query about adding a tow bar to my newly ordered car, and whilst it took a while to get this resolved, we got there in the end, and I am now looking forward to my new car (with a tow bar) being delivered in November. Thank you.

I would strongly recommend avoiding leasing a car from Ayvens. So many additional charges throughout (£15 for them to forward you a parking ticket for example).

I tried to arrange vehicle collection several times - no show the first time, second time someone did turn up but wouldn’t take it as they didn’t like the look of the tires. I had the tires changed at a VW garage and they said the tires they had changed were absolutely fine. I was also being charged the monthly rental for the duration of the attempted pickups. Didn’t feel particularly legal as it was Ayvens that repeatedly failed to collect the vehicle, but what can you do?

Maria was great, very helpful

Excellent customer service. Good selection and pricing for cars.

I had an issue with my order, and although initially it wasn't clear why my order had been rejected by Ayvens, when I rang them Maria Woollard from the driver team helped me progress a new order through the system so I didn't have to endure any more unnecessary delays. She took the time to follow up with me too.

Roger was a fantastic support in a task that required urgent attention, thank you so much :)

The most terrible customer service line you can imagine - spend hours on hold to speak to someone. Even for basic asks it takes forever and the email service aims to respond within 2 weeks.

Need to be able to fulfill basic asks quickly with the amount they get paid.