Bathroom Mountain Reviews 

37,143
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer service team for resolving queries very efficiently. People also note the prompt delivery times, the easy website navigation, and the wonderful quality of items. Consumers regularly emphasize how smooth the entire purchasing process is from start to finish. However, some reviewers mentioned receiving damaged items upon delivery or experiencing frustrating delays with shipping logistics. A few consumers also noted minor product defects, manufacturing marks, or unexpected color variations in bathroom units. Others felt disappointed when specific replacement parts were completely unavailable or return processes involved unexpected extra costs.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive on time and as described.... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, efficiency, and great... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast, prompt, and on-time... See more

Customer service

People report positive experiences with customer_service, frequently highlighting helpful and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and huge selection of products. Delivery was fast and efficient with good communication throughout. Had one small problem with a missing item, but Sajeel resolved that very efficientl... See more

Rated 5 out of 5 stars

I’d like to say how Mussab has been extremely helpful today, his understanding of my situation was outstanding. I needed a spare part which has been discontinued so had to order a whole new unit and h... See more

Rated 5 out of 5 stars

Used bathroom mountain on numerous occasions the website is easy to navigate the prices are great the products are great and the delivery and service is the best. Had one after sales problem which was... See more

Rated 5 out of 5 stars

Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this... See more


Company details

  1. #17 of 113 best companies in Bathroom Supply Shop

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37k reviews

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4.8

All reviews

(37,143)

11,653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Highly recommended, amazing support throughout, I made a mistake when ordering, Charlotte was exceptional when trying to help me resolve my issue, excellent customer service and support

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Minahil Mehmood was fantastic.

Minahil Mehmood was absolutely fantastic helping me with an upsetting and difficult problem. She was efficient, professional and kind. I cannot thank Minahil enough. Thank you.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a missing part from…

I had an issue with a missing part from my order. The system said it was received as part of a multi-item order, but it was not on the van. Wadiya messaged us first thing Sunday AM and sorted out the issue—many thanks.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m really impressed with the quality…

I’m really impressed with the quality and service from Bathroom Mountain. There’s a great range of products to choose from, the website is easy to navigate, and everything is clearly presented. My order arrived promptly and was well packaged, with the quality being even better than expected. Overall, a smooth and hassle-free experience. I would definitely recommend Bathroom Mountain and will definitely use them again.

9 August 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, previously tried another online company who let me down terribly....Bathroom Mountain have been faultless, from the price right up to fast delivery who even turned up early!!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality, value & top notch delivery

I have ordered twice now from Bathroom Mountain. The first time because their column radiators and the colour option I wanted could not be beaten on price anywhere. I was so impressed by their delivery process, getting text updates, email updates, able to add specific location info for the delivery men, a map to track the truck on the day. I ordered two of their bathroom vanity units after this great experience. Yet again, best value around and they were absolutely stunning in person. Look miles better quality than similar style ones I viewed in showrooms that were nearly double the price. Delivery drivers opened my porcelain sink boxes up when they arrived to make sure they were in perfect condition. Cannot recommend highly enough. Had friends ask where I got my radiators from already and went them directly to their website.

22 August 2026
Unprompted review
Rated 2 out of 5 stars

Glass shelves came wrapped in tape…

Glass shelves came wrapped in tape directly on the glass leaving marks that won’t come off. Customer service said they don’t sell the shelves on their own so wouldn’t give a replacement. On top of this they didn’t deliver to the right address and tried to say I wasn’t home when they tried to deliver it 3 streets away from where I live?

8 August 2026
Rated 5 out of 5 stars

Great service!

Minahil dealt with a query for me efficiently and effectively.
I ordered two items a day apart, but managed to combine postage for me so I didn't have to pay a second postage charge. Fabulous service and I will be recommending this company. 5 stars!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. From the shopping to the purchase to the delivery … everything was so smooth and easy. Most importantly, I had to return an item and braced myself for it to maybe be difficult… it wasn’t! They were so helpful! Their customer service is superb! I can’t thank them enough for such a positive experience.

22 August 2026
Unprompted review

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