Bathroom Mountain Reviews 

Ordered a bathroom suite, no problems with order or delivery.
Unfortunately 1 box was damaged and so was the cabinet inside. Contacted customer service who sorted out a replacement cabinet within the hour, and with delivery two days later.
Excellent service from Charlotte, thank you.

What great service from this company, I had a few questions after ordering a radiator, Kelsey and Gina were so helpful and sorted it all out for me, thanks ladies, much appreciated. Will definitely order from here again :)

Great priced products, we haven't installed yet but very happy with the easy and flexible delivery service. One item unfortunately arrived broken, we didn't inform within 48hrs but it was no problem for Saba to sort out and arranged a replacement straight away. Returning is an easy process.

I had a query relating to a returned item, and used the live chat to resolve this. Saba helped me quickly and efficiently which was much appreciated.

Sajeel responded really quickly to my query and was super helpful answering my query about different vanity unit available, and trying to find me just the right one. Hopefully my order goes through smoothly, but Sajeel got everything off to a good start!

I had an issue with one of my radiator that was rusting at the top end. I spoke to customer service agent Muqaddis who was very helpful and got it sorted within 2 days and replacement was sent and delivered within 3 days in total. She provided Great and exceptional service . I am very please with the outcome

Tim was exceptionally helpful with a return and made it stressless

Sajeel was really helpful and sorted my problem promptly

Speedy customer service via Catlin small issue with damage products during delivery process she sorted the issue professionally and swiftly lovely quality products 😀

Bought our bathroom from bathroom mountain last year and was gorgeous so ordered from them again this year for our sons bathroom. Fantastic service again but for some reason the sink unit only came with one door handle. Quick email to them and reply from Kelsey to advise another one is on the way. Thanks for your quick friendly service Kelsey.

Minahil was Great help and sorted me out better than I could have asked for!

Fantastic service from Kelsey, wouldn't hesitate to recommend this company.

great cabinet great price and super quick delivery. thanks

Brilliant customer service from Narish today. Very helpful, polite and professional with regards to adding to my order and sorted it quickly. Many thanks

Sajeel from customer service was very helpful. Great experience

Speedy response to items missing from package

Absolutely appalling customer service and one of the worst shopping experiences I’ve ever had.

The product turned out to be too large for our bathroom, so we wanted to return it. However, we were required to arrange and pay for the return of the main product ourselves. Even worse, we were told that we would be fully responsible if the product was damaged or lost during transit.

To protect ourselves, we took detailed photos of the product before handing it over to the courier and sent them to the company as proof that it was in perfect condition at the time of return.

The entire return process was unnecessarily stressful and completely unreasonable. Customers should not be made to take this level of risk and responsibility when returning a product.

This was an absolutely disgraceful customer experience. I will definitely never shop with this company again, and I would strongly think twice before recommending them to anyone.

The customer service received from Mussab was great!