Bathroom Mountain Reviews 

37,207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer service team for resolving queries very efficiently. People also note the prompt delivery times, the easy website navigation, and the wonderful quality of items. Consumers regularly emphasize how smooth the entire purchasing process is from start to finish. However, some reviewers mentioned receiving damaged items upon delivery or experiencing frustrating delays with shipping logistics. A few consumers also noted minor product defects, manufacturing marks, or unexpected color variations in bathroom units. Others felt disappointed when specific replacement parts were completely unavailable or return processes involved unexpected extra costs.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive on time and as described.... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, efficiency, and great... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast, prompt, and on-time... See more

Customer service

People report positive experiences with customer_service, frequently highlighting helpful and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and huge selection of products. Delivery was fast and efficient with good communication throughout. Had one small problem with a missing item, but Sajeel resolved that very efficientl... See more

Rated 5 out of 5 stars

I’d like to say how Mussab has been extremely helpful today, his understanding of my situation was outstanding. I needed a spare part which has been discontinued so had to order a whole new unit and h... See more

Rated 5 out of 5 stars

Used bathroom mountain on numerous occasions the website is easy to navigate the prices are great the products are great and the delivery and service is the best. Had one after sales problem which was... See more

Rated 5 out of 5 stars

Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this... See more


Company details

  1. #17 of 113 best companies in Bathroom Supply Shop

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37k reviews

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4.8

All reviews

(37,207)

11,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Always great service.

Ordered quite a lot from here now and will continue doing so.
Had an issue with an item on last order but Sajeel from customer service was amazing. Quick response and solved straight away.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Muneeza was extremely helpful

Muneeza was extremely helpful in assisting me with the return of a faulty mirror I had purchased. She made the process straightforward, kept me reassured throughout, and ensured the issue was resolved quickly. Excellent customer service—thank you, Muneeza!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Support response for damaged good.

Ordered our radiators online and the delivery was really quick. Delivered on a Sunday as well which was a good surprise. We did have an issue with some valves damaged in transit. I emailed the team and Kelsey D was really responsive and organised replacements on a prompt delivery. Friendly. Helpful and quick. Thank you.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Radiators are beautiful and delivered…

Radiators are beautiful and delivered in good time. We had an issue that one was damaged in transit. The customer assistant Abdul Basit was very helpful and got the radiator replaced within a few days. Great service!!! ⭐️⭐️⭐️⭐️⭐️

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from Abdul Basit.

We unfortunately received a bathroom mirror that arrived damaged/faulty, but Abdul handled the situation brilliantly from start to finish. He was extremely helpful, professional and quick to get everything resolved, including arranging a full refund for us without any unnecessary hassle.

It’s when something goes wrong that you really see how good a company’s customer service is, and Abdul Basit was exceptional. His communication was excellent, and he made the whole process straightforward and stress-free.

A real credit to the company. Thank you again, Abdul; genuinely outstanding customer service and very much appreciated.

Highly recommended!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Mussab was brilliant

Mussab was brilliant. I have had an issue trying to order a radiator and everyone else has been soo unhelpful. I was so fed up today and was about to use mother company but Mussab was very understanding and helpful. Fingers crossed I can get to order tomorrow when in stock.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

The radiator is wonderful (who knew…

The radiator is wonderful (who knew that radiators were that expensive - but they are!) We didn;t use the 'legs' as they were slightly thinner than normal copper but we got black covers so they work well. The delivery was amazingly quick

27 July 2026
Rated 5 out of 5 stars

Bathroom cabinets

I’m happy with the bathroom product I received. When I contacted customer service with an issue, Minahil kindly resolved it quickly. Thank you very much!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The mirror I ordered arrived cracked, worried I would have to pay to sort this out I spoke with Junaid-Ur-Rehman who took care of everything and sent out a new mirror for no extra cost within a few days. Easy and simple.

19 August 2026
Unprompted review

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