I’d like to say how amazing the customer service rep Charlotte was when I found out I had a damaged item. Nothing was too much trouble, she was super helpful and apologetic, these things happen !! Ho... See more
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Company details
- #12 of 113 best companies in Bathroom Supply Shop
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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A pleasure to do business with
A pleasure to do business with, fast and professional service and delivery. They bent over backwards to correct an error that I made with my initial order and when a defect surfaced in one of the items later they were extremely helpful and sent out a new item to replace the defective one. Special thanks to Sheryl for great customer service, being so helpful and for sorting things out so quickly.
Excellent customer service from Minahil
Excellent customer service from Minahil. My toilet developed a fault, and after answering a few simple questions, a replacement part was sent out the very next day. The whole process was quick, easy and hassle-free. Very impressed.
Muneeza was very helpful in arranging…
Muneeza was very helpful in arranging for some handles to be couriered when they had been missed off the original order.
Initially I was told to send a photo of the pack without them in (crazy!) But Muneeza sorted it out
Delivery time was good and telephoned…
Delivery time was good and telephoned in advance and cabinet was good
Saba was brilliant
Saba was brilliant! We've had a very stressful time with having to organise a second building firm to help with our bathroom renovation when the first lot ripped everything out and then ran off with our money... Saba's sympathy in allowing us to return an item outside of the usual window is greatly appreciated!
I wish I had found these guys a few…
I wish I had found these guys a few weeks ago it would have saved my mental health.
Fantastic service, great product and regular deliver notifications.
Have held of leaving a review as wanted…
Have held of leaving a review as wanted to see if the product lasted. 3 months after installing a vanity unit it has started to bubble and lift. This is what the sink sits on and is apparently not designed for water? Please make it make sense?
You will not get your money back. You will have to jump through rings for them to just say the sink can’t be installed next to the bath. It’s absolutely ridiculous and absurd that a sink unit can’t get wet. My bath is not near the sink and has a big cupboard in between but these people think we are literally throwing water from one side of the bathroom to the other. I’ve never heard such nonsense.
Although these products seem well priced and the reviews seem good I would not believe them. Read the small print as it’s just a 7 day warranty. God forbid you have a faulty product. They will offer you a discount off your next purchase though. Honestly avoid like the plague! They sell absolute tat!
Great service by saba always recommend 🐐
Appalling service
Appalling service, i ordered a bathroom mirror and it looks terrible - there is a visible light strip all the way around the outside. But it's almost impossible to return it, they don't assist with the return at all - you have to find your own courier etc - in fact all they do is make returning it more difficult, by making you print a form, fill in online form, take photos etc. DON'T SHOP HERE
Harmain was brilliant
Harmain was brilliant - the time we ordered was out of stock but they kept us up to date and offered us options. Once back in stock they ensured the item was shipped out to us swiftly without me having to chase. Fab customer service! Thanks Harmain
Sajeel was clear and responsive and…
Sajeel was clear and responsive and quick at replying.
Great service
Great service, really helpful in store and answered all our questions in great detail. Welcoming staff who were a pleasure to work with.
Highly recommend using them for all your bathroom needs.
Thanks to Joe and Brooklyn!
Excellent customer service via phone.
Excellent customer service via phone.
I had an issue and called the telephone number where I was assisted by Haider. He was very helpful and friendly sorting out my issue with a positive outcome promptly.
Muhammad was very helpful
Muhammad was very helpful! Managed to honour my original discount after my bank card declined the order initially
Abdul Basit and Junaid have been a huge…
Abdul Basit and Junaid have been a huge help with providing assistance regarding some refund trouble, they were fast and very accommodating :)
terrible customer service buy it and do one is their attitude
they are terrible and not at all helpful. Before you buy check theor returns , I brought a toilet and it wasn't the right one. They told me they had to send me an email first which has been 3 weeks now and it hasn't arrived and i had to fond my own courier. They use the cheapest peole for delivery even if they have a bad attitude and don't even say hello but dump ths stuff by them front door and go. I will never buy from them again. The rest of the £4000 we spent in B&Q and Victorian plumbing.
Wasnt helpful when reliving the mirror…
Wasnt helpful when reliving the mirror without fixtures.
Ruki was extremely helpful with an item…
Ruki was extremely helpful with an item that had not been delivered .He located it and confirmed the new delivery date .The order was then delivered in accordance with that information.
This was my first time using bathroom…
This was my first time using bathroom mountain, I’ve previously used tile mountain for some of my projects so I felt at ease using this company for my current bathroom project. The selection of products is fantastic and for me getting a shower tray with the waste where I needed it was paramount and luckily bathroom mountain had just what I needed. Well priced and speedy delivery was a godsend. Unfortunately my tray had some damage to it when I came to fit it but a quick call to the customer service team sorted this out for me rapidly and without any trouble. I cannot fault this company or the customer service department. Outstanding and thoroughly helpful I will definitely be using bathroom mountain moving forward for my future bathroom jobs. Shout out to Caitlin from customer service for her quick assistance with my issue, helping me avoid delays on the job. Fab experience all round thankyou all!
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