Website can be a bit 'clunky' due to checking you are not a robot. Wide choice, good info about the items. Like the fact that furniture is built (rather than flat pack). Able to choose own delivery da... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #15 of 113 best companies in Bathroom Supply Shop
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Unfortunately received a slightly damaged item however Haider from customer support was brilliant help in arranging a replacement for me. Shower unit which arrived at the same time looks good
Great customer service
I got my cabinet fitted by a professional who drew my attention to the shelves which were 4mm too wide to fit into the brackets. I was happy to let the shelves 'sit' on top of the brackets rather than 'slot into' but got in touch with customer services to tell them of the fault. IQRA quickly and politely assessed the situation and resolved with a prompt partial refund.
great help as always ,thanks ABDUL
great help as always ,thanks ABDUL , great and helpful customer service. 5*****
Mussab was efficient
Great service and processed the delivery refunds straightaway
Customer services
After receiving my order, I noticed I was missing a part of the delivery (thermostatic valves) I rang customer services and spoke with Abdul Basit.
He was very helpful and processed an immediate refund.
I have bought several items from…
I have bought several items from bathroom mountain , a couple of times i have needed customer services.
Both times the service i have received has been exceptional.
I spoke this morning to A. Basit who was brilliant and very helpful.
Thank you i will be purchasing more in the future due to the customer service!
Great product with amazing service and…
Great product with amazing service and delivery
Delivery was prompt and the lads were…
Delivery was prompt and the lads were professional, lifting the radiators into a place of my choosing.
They items themselves look and work brilliant. I will be using this company again.
Great products
I bought a lot of products for my bathroom renovation including cabinets, shower enclosure, shower set & radiator. Offer good prices with reasonable delivery time.
Very nice bathroom expertspeople who listen to what you…
Very nice people who listen to what you want, & get it ordered
Prompt replacement of fault item.
In a large order one item was faulty. After providing evidence of the fault, the item was replaced the following day.
Sajeel provided me with a solution
Sajeel provided me with a solution, despsite me not possessing all the details he required. He went even further and sent instructions to help me with the fitting of the unit.
Gina is a superstar
Gina has been brilliant since we first met up. She was very quick to help and ensure we were satisfied with our purchases. We have had some minor issues but she has reacted professionally and kept us informed of the progress at all times. She's a credit to your company. We will be buying more items soon 😃Thank you for you help.and support Gina
Forgot to apply discount code
I placed an order but forgot to apply the discount code. On a chat with Sajeel I managed to get a refund of the discount, very pleased with the result, thank you
Replacement cabinet sent very timely
Replacement cabinet sent very timely. Our cabinet was delivered with a smashed panel. I contacted customer support and Harmain Khan organised a free replacement very quickly, even though the damage was reported after the two day window. Reported after the 2 day window due to the panel not being taped into the packaging properly and fell to the bottom of the box and was hidden by the polystyrene until we realised it was missing when we went to install the cabinet. Looked in the box again and found the missing panel smashed. Thanks Harmain for understanding and making the exception to send a full replacement for free though outside the 48 hour window.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








