Bathroom Mountain Reviews 

36,817
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 11,544 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional support provided by knowledgeable staff members who efficiently manage orders, answer compatibility questions, and process necessary replacements without any delay. People also deeply appreciate the well-packaged products, clear ordering processes, and timely shipping updates that make home renovation projects much smoother and stress-free. Some people were dissatisfied with occasional product quality defects, such as poorly designed components or items arriving damaged during transit. A few consumers also noted ongoing frustrations regarding unexpected delivery limitations, missing parts upon arrival, or technical compatibility challenges with standard plumbing fixtures.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting items that are well made,... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Delivery service

Consumers find delivery_service to be prompt and reliable, with many reviewers praising the fast, next-day... See more

Customer service

Users describe positive interactions with customer_service, highlighting rapid and efficient issue... See more

Service

Reviewers highlight positive aspects of service, noting prompt and efficient assistance with issues and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website can be a bit 'clunky' due to checking you are not a robot. Wide choice, good info about the items. Like the fact that furniture is built (rather than flat pack). Able to choose own delivery da... See more

Rated 5 out of 5 stars

Miss Narish solved an issue over the phone effectively - our bath was delivered without its leg kit. Miss Narish organised the replacement with next day delivery for the inconvenience we faced in... See more

Rated 5 out of 5 stars

The goods arrive correctly and with excellent communication about the arrival times. The delivery guys were spot on and very helpful. The bath panel had a small crack in it which was replaced the... See more

Rated 5 out of 5 stars

Alina was most helpful when I needed to add in an item I’d missed. She promised a credit for the extra delivery charge I’d had to pay, arranged for both orders to be combined into one delivery and ev... See more


Company details

  1. #15 of 113 best companies in Bathroom Supply Shop

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(36,817)

11,327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Unfortunately received a slightly damaged item however Haider from customer support was brilliant help in arranging a replacement for me. Shower unit which arrived at the same time looks good

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I got my cabinet fitted by a professional who drew my attention to the shelves which were 4mm too wide to fit into the brackets. I was happy to let the shelves 'sit' on top of the brackets rather than 'slot into' but got in touch with customer services to tell them of the fault. IQRA quickly and politely assessed the situation and resolved with a prompt partial refund.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer services

After receiving my order, I noticed I was missing a part of the delivery (thermostatic valves) I rang customer services and spoke with Abdul Basit.
He was very helpful and processed an immediate refund.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several items from…

I have bought several items from bathroom mountain , a couple of times i have needed customer services.
Both times the service i have received has been exceptional.
I spoke this morning to A. Basit who was brilliant and very helpful.
Thank you i will be purchasing more in the future due to the customer service!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I bought a lot of products for my bathroom renovation including cabinets, shower enclosure, shower set & radiator. Offer good prices with reasonable delivery time.

21 July 2026
Rated 5 out of 5 stars

Sajeel provided me with a solution

Sajeel provided me with a solution, despsite me not possessing all the details he required. He went even further and sent instructions to help me with the fitting of the unit.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Gina is a superstar

Gina has been brilliant since we first met up. She was very quick to help and ensure we were satisfied with our purchases. We have had some minor issues but she has reacted professionally and kept us informed of the progress at all times. She's a credit to your company. We will be buying more items soon 😃Thank you for you help.and support Gina

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Forgot to apply discount code

I placed an order but forgot to apply the discount code. On a chat with Sajeel I managed to get a refund of the discount, very pleased with the result, thank you

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Replacement cabinet sent very timely

Replacement cabinet sent very timely. Our cabinet was delivered with a smashed panel. I contacted customer support and Harmain Khan organised a free replacement very quickly, even though the damage was reported after the two day window. Reported after the 2 day window due to the panel not being taped into the packaging properly and fell to the bottom of the box and was hidden by the polystyrene until we realised it was missing when we went to install the cabinet. Looked in the box again and found the missing panel smashed. Thanks Harmain for understanding and making the exception to send a full replacement for free though outside the 48 hour window.

2 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look