Bathroom Mountain Reviews 

35,717
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 11,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist. Many highlight the top-class customer service, noting quick responses and efficient problem-solving. People also appreciate the good quality products and fast, reliable delivery, contributing to a very positive overall experience. However, some customers noted issues with product quality, including items not matching specifications, arriving damaged, or developing faults, with some warranty claims refused. A few also experienced unreliable delivery, with failed attempts or driver conduct issues. Additionally, some reviewers were not happy with customer service, citing slow responses or being passed between departments.

What people talk about most

Product

Consumers find product quality to be positive, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Bathroom Mountain were very helpful especially Haider as we thought we had a shelf missing but turned out we had it upside down! They were going to replace the item until we found out it... See more

Rated 5 out of 5 stars

Jordan S responded to my emails and had organised a replacement part in less than 24hrs. Absolutely top class customer service. Very smooth communication and clear in what he needed from us to move th... See more

Rated 5 out of 5 stars

Thank you very much Tamveel for your help and understanding over the delivery debacle. The reputation of the company is all. Couriers employing unhelpful drivers must be a nightmare. The shower tray i... See more

Rated 5 out of 5 stars

Great customer service from Harmain I recently bought a bathroom cabinet from bathroom mountain. I loved it when it was delivered and realised I could do with another one. Unfortunately it had gone... See more


Company details

  1. #12 of 114 best companies in Bathroom Supply Shop

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

36k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(35,717)

10,850 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, and I especially want to thank Waliya for going above and beyond to help me with my order. Even though the website stated that customer service was only available Monday through Saturday, Waliya assisted me over the weekend without hesitation. Their prompt, friendly, and professional support made the whole process smooth and stress-free. Highly recommended!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

We bought a shower glass and shower…

We bought a shower glass and shower tray from them and arrived in time but the customer changed his mind and wanted different sizes so I asked them to assist me with the return.
It’s a nightmare,lots of complicated stuff to stop you to return unpacked items so my building company never use them in the future.

5 July 2026
Rated 5 out of 5 stars

Excellent customer service

Minahil was really helpful to me and my wife. We have recently been a victim of a builder scam and his kindness and helpfulness was really great!
The quality of the items from bathroom mountain were also great. We have no complaint about the quality of product. Real good value for money

19 July 2026
Unprompted review
Rated 5 out of 5 stars

great service & product's

great service & product's, Had an issue with a faulty radiator & although it was out of there 48 hour notification Minahil managed to get this sorted for a minimal delivery charge thanks again for the great service..

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Ordered Saturday afternoon, delivered monday morning. Plenty of notifications on delivery times and even a phone call when they were 30 minutes away.

All items delivered in good condition and pre-assembled.

4 July 2026
Rated 1 out of 5 stars

Promised next day delivery that never…

Promised next day delivery that never transpired. No update to explain the delay or a rescheduled delivery date. This delayed my project significantly, created additional cost and was incredibly inconvenient. Feels like once they got my money, I didn't matter. Very disappointed.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

GREAT QUALITY AND VALUE FOR MONEY

Excellent ordering process! Delivered on time, perfectly packaged and no damage! Would highly recommend as the quality of the bathroom cabinets is superb considering the competitive pricing! Thank you for the ease of ordering and great service!

1 July 2026
Rated 5 out of 5 stars

I recently purchased bathroom fixtures…

I recently purchased bathroom fixtures from Royal Bathrooms and have been really impressed with the overall experience. The quality of the products is excellent, with a solid, premium feel and a stylish design that has transformed the look of my bathroom. Installation was straightforward, and everything fit perfectly.
The ordering process was simple, delivery was prompt, and the items arrived well-packaged and in perfect condition. The customer service team was also helpful and responsive, answering my questions quickly and professionally.
Overall, Royal Bathrooms offers great value for money, combining attractive designs, reliable quality, and excellent service. I would happily recommend them to anyone looking to upgrade their bathroom.

20 June 2026
Rated 5 out of 5 stars

EXTREMELY HELPFUL WHEN I VISITED THE…

EXTREMELY HELPFUL WHEN I VISITED THE STORE TO LOOK AT PRODUCTS . THEN WHEN I HAD ORDERED THE WRONG SIZE CABINET MUSSAB AT CUSTOMER SERVICES HELPED ME SORT THIS OUT , WAS PATIENT AND NOTHING WAS TOO MUCH TROUBLE. SHOUT OUT FOR MUSSAB !

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff

Staff, every one of them so very helpful at the Milton Keynes store. We purchased all our bathroom items from here and when the bath came with a small chip they expedited a very quick replacement. We've had excellent service from from Simon, Pete, Alfie and especially Rob who couldn't have been more helpful in his role. I would highly recommend this company as their products are good quality and v great value for for money.

4 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look