Bathroom Mountain Reviews 

Minahil was very helpful in arranging a collection and re delivery for my damaged items. Thank you for your help

Fantastic! Apologetic for the delay and refunded me next day delivery as the item didn’t turn up.

saba dealt with my problem immediately and was very professional throughout

Minahil was polite, understanding and quick to resolve the problem. Many thanks.

Good, speedy assistance, Thank you Saba

Very easy to order and receive the bathroom cabinet - at a great price!

Impressed with the delivery and the quality of the product, thinking of buying another for my second toilet

I loved this place, until a problem.

Ordered a shower cubicle, screen and tray. I really liked the website and range - far better than B&Q or Wickes. So found a really good range. Though the shower range is poor.

However, I had my screen delivered with a fault. It was bent out of shape down the metal edging in approx. 5 places. I called to tell them and get a replacement and the first line was 'sorry but it's after 48 hours so unfortunately we can't do anything'.

I was extremely baffled as so why they think their policy of 48 hours to report a fault or no refund trumps the Consumer Rights Act. I also posed the question as to how a perhaps an elderly person or someone who can't physically lift a shower screen could check.

Nevertheless, a little arguing and finally they replaced at a nice speedy service. However I warn you to be careful of this baseless 48 hour policy. I'd encourage Bathroom Mountain to use both common sense and their legal obligations appropriately.

Very disappointing as I was recommended to them for being excellent, especially with faulty goods. I hope they change this asap.

I contacted Bathroom Mountain and remotely spoke to Saba who was extremely helpful. Due to a mistake on my part I had ordered the wrong bath but with the help of Saba this was sorted and included how to make the return to the company. It’s so nice to get such a high level of support for a change. Once again many thanks Saba.

We made a big order for our new bathroom, there were few minor issues with products, customer service supervisor Taimoor very prompty solved the issue and we got a replacement the following day!
Very happy with the service quality and speed, will purchase again!

Minahil Mehmood was exceptional at helping me with my queries. Very knowledgeable and pleasant to deal with.
A pity that the website is not such a good experience. I want to pay for an updated order but my old order is still there.

Muqaddis was very helpful in sorting a damaged mirror for me. A replacement was ordered and delivered the next day. Great customer service

Muqaddis was very helpful finding me a radiator in stock that i couldnt select online. I now have a buy it now sent by email for me to go ahead and make my purchase. Thank you so much

Had all my new bathroom from this place, been solid for nearly a year, then my shower sprung a leak, emailed them the issues, and within 3 hours had already sent me a replacement free of charge! Brilliant service!

Toilet came without seat but after phoning and explaining,. the toilet seat came the very next day . No hassle. Excellent customer service and excellent delivery team, just a pitty it didn't all come together

Ease of ordering. Swift delivery and well packaged. Haven’t installed it yet but hopefully should be as good as described.

Ordered unit, was damaged waiting on refund (not received yet).
So far Good customer service

the customer service was amazing, SABA was a massive help and sorted all my issues quickly

Hello,

I am contacting you regarding Order 11305908 for the Corsica Gloss White 600mm Wall Hung Vanity (SKU 71077).

We opened the packaging today as the unit was due to be installed, and unfortunately we discovered that it is seriously damaged in multiple places and cannot be installed.

There are several cracks in the panels, damage around the fixings, fittings have been pulled out of the board, and parts of the cabinet are broken and chipped. The damage is significant and the unit is clearly not in a condition suitable for installation or use.

I understand that some time has passed since the delivery. However, the item remained in its original packaging and completely unused while we were waiting for the scheduled installation. The damage was discovered immediately upon opening the packaging today.

I have attached several photographs to this email clearly showing all the damage to the unit, as well as a photograph of the label on the original packaging showing the order details.

I would therefore ask you to arrange an urgent replacement with a new, undamaged unit. If a replacement cannot be provided, I would like to request a full refund.

As the item was received in this condition, please also confirm how you will arrange collection of the damaged unit at no cost to me.

I would appreciate your assistance in resolving this matter as soon as possible.

Kind regards,
Yurii

WC pan was broken, contacted Abdul at Bathroom Mountain and a new one being shipped out tomorrow. Great turn around and service.