The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue wi... See more
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Lucy from Beauty Works has been absolutely amazing. She helped me choose the perfect colours to match my natural hair, and her customer service has been second to none. She really went above and beyon... See more
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My original parcel didn’t arrive, rung beauty works, got through straight away and I spoke to a lovely lady called Safiya, Safiya re ordered straight away and sent out next day delivery and even put i... See more
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I had an issue with my order with one item being missing, I had never had an issue with beauty works before so did not know what to expect. Within an hour of emailing I had a response from customer se... See more
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Company details
- #7 of 21 best companies in Hair extensions supplier
About Beauty Works
Written by the company
With an army of social media fans and over 4000 salon partners worldwide, we provide luxury hair enhancements that inspire confidence and empower you to look and feel your very best. Including professional extensions, easy clip-in solutions and exclusive collaborations our hair extensions and stylers have earned recognition amongst the beauty press and up and down the red carpet.
Award-Winning Hair Extensions & Styling Tools
With over ten years of experience, our industry-leading innovations and best-in-class hair products are coupled with our commitment to ethical sourcing. But don’t just take our word for it – beauty experts agree... Beauty Works has featured in the national press, including Vogue, Cosmopolitan and Channel E! News, and we’ve won countless awards from the likes of ASOS and Marie Claire.
We’re here to help!
Get in touch with our customer service team via email, telephone or DM us on social media. We’re open Monday to Friday from 8am until 6pm and we will get back to you within 48 hours. From colour-match assistance to finding the right product for you, our expert customer service team is here to help. We deliver to you in over 190 countries in local currency and offer express delivery to our UK customers.
Contact info
4.6
Excellent
8k reviews
Asks customers to review
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Reply from Beauty Works
Hi Louize,
Thank you for your feedback, and I'm sorry to hear that the shade wasn't what you were expecting.
I can see that you've already been in contact with us prior to your review, and I have responded to your previous correspondence. I appreciate you taking the time to share your experience.
I look forward to investigating this further for you.
Kind regards,
Claudia
really good products I received
really good products I received, curlers are amazing and the additional items inside such as clips were really handy also beauty works spray works wonders as it’s an overall treatment for hair as well as a heat protectant.
24 April 2026
Reply from Beauty Works
Hi
Thank you so much for your lovely feedback! We're thrilled to hear that you're enjoying your Curl Kit and 10 in 1 Miracle Spray.
We're also delighted to hear that the 10 in 1 Miracle Spray is working wonders for your hair. As one of our best-selling products, it's always amazing to hear such positive feedback from our customers!
Thank you again for your support, and we hope you continue to enjoy your Beauty Works products.
Kind Regards
Claudia
Great customer service from Safiya at Beauty Works
I’d like to say a big thank you to Safiya at Beauty Works for her excellent customer care over Instagram Messenger. I was having some trouble with a discount code, but after just a few messages, which she responded to promptly, the problem was resolved.
Really appreciate the quick and helpful support. Excellent customer service!
24 August 2026
Unprompted review
Reply from Beauty Works
Hi Chloe
Thank you for your wonderful feedback. We're delighted that Safiya was able to assist you quickly and resolve the issue with your discount code.
We pride ourselves on providing excellent customer support, so it's fantastic to hear that this was reflected in your experience.
We'll be sure to share your kind comments with Safiya. We really appreciate your support and are glad we could help.
Kind Regards
Claudia
Never ordered from the website before…
Never ordered from the website before but was very pleased from the start how quick and professional service is was highly recommend
17 August 2026
Reply from Beauty Works
Hi Julie
Thank you so much for your lovely review.
I am delighted to hear that your first experience ordering from our website was such a positive one. It's fantastic to know that you found our service quick, professional, and easy to use.
Thank you for taking the time to recommend Beauty Works. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Claudia
Appalling Service
I don't know what has gone wrong but this is the second time you have asked for a review and you have not yet delivered our order.
Appalling service.
18 August 2026
Reply from Beauty Works
Hi David,
Thank you so much for your feedback and for taking the time to speak with me today.
I was delighted to hear that your wife loves our products. It was a pleasure speaking with you and learning more about your experience with Beauty Works.
I completely understand your comments regarding our review requests and your preference to be asked for feedback after receiving your order rather than before. I really appreciate you sharing this with me, and I can assure you that your feedback will be passed on to the relevant team for consideration, as customer insight is incredibly valuable to us.
As mentioned during our conversation, I have also emailed you from customerservice@beautyworks.co.uk so that you have a direct point of contact. I would like to personally keep an eye on your order and ensure it is delivered to you as promptly as possible.
Thank you again for taking the time to speak with me and share your feedback. I look forward to supporting you further and ensuring you have a positive experience with us.
Kind regards,
Claudia
Great company and really helpful…
Great company and really helpful definitely would buy from here again
16 March 2026
Reply from Beauty Works
Hi Jayne
Thank you so much for your wonderful review.
I am delighted to hear that you found us helpful and had a great experience with Beauty Works. Providing excellent customer service is incredibly important to us, so it is fantastic to know that we met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Claudia
Gemma is amazing!
24 August 2026
Reply from Beauty Works
Hi Frances
Thank you so much for your lovely review.
I am delighted to hear that Gemma provided you with such amazing service. I will be sure to pass your kind feedback on to her, as I know it will mean a great deal.
At Beauty Works, we pride ourselves on providing exceptional customer service, so it's wonderful to hear when a team member has made such a positive impression.
Thank you again for taking the time to share your experience and for choosing Beauty Works.
Kind regards,
Claudia
Can’t review as products have still not…
Can’t review as products have still not arrived.
18 August 2026
Reply from Beauty Works
Hi Lorna,
Thank you so much for your feedback.
I am so pleased that I was able to reach out to you straight away and provide an update on your order. As discussed during our phone call, your order is still within the expected delivery timeframe and should be with you by tomorrow.
I completely understand how important it is to know where your order is, and I hope that my update has provided some clarity and reassurance. We are always here to support our customers, and I am delighted that I was able to assist you.
Thank you again for your patience and understanding. I hope you enjoy your order when it arrives.
Kind regards,
Claudia
Courier lost original order
Courier lost original order, but beauty works sent out a replacement for free! Thanks so much to Safiya for resolving this!
23 August 2026
Unprompted review
Reply from Beauty Works
Hi Stephanie,
Thank you for your review.
I am delighted to hear that Safiya was able to support you and help resolve the issue with your order. I will be sure to pass your kind feedback on to her.
While every situation is reviewed on a case-by-case basis, we always strive to find the best possible resolution for our customers and provide support when things do not go as planned.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
Claudia
Was ordering some Swatch’s and spoke to…
Was ordering some Swatch’s and spoke to a young lady called Grace she was so helpful amazing , that arrived today are great and helped me choose the colours I wanted to be able to just clip one in and see if it’s the right colours is amazing so I can tell my hairdresser now what to order as when you’re in the hairdressers looking at a small piece of hair is not easy sometimes , the hair is amazing the best just fancied a change of colours
19 August 2026
Reply from Beauty Works
Hi Geraldine
Thank you so much for your wonderful review.
I am delighted to hear that Grace was able to help you with choosing your swatches and that you found her service so helpful. I will be sure to pass your kind comments on to her, as I know they will mean a great deal.
It's fantastic to hear that the swatches have helped you choose your new shade with confidence.
The swatches are just one of the ways we can help you find your perfect colour match. We also offer a free online colour matching service, where one of our specialists can provide personalised shade recommendations from the comfort of your own home. You can find more information here: www.beautyworksonline.com/colour-match
Thank you again for taking the time to share your experience.
Kind regards,
Claudia
Quick and easy shopping experience
Quick and easy shopping experience, fast delivery and product exactly as described.
17 August 2026
Reply from Beauty Works
Hi Helen
Thank you for your review.
I am delighted to hear that you found your shopping experience quick and easy, and that your order arrived promptly. It's also fantastic to know that your Beauty Works x Huda Barely There Bangs in Scandinavian Blonde were exactly as described and met your expectations.
We truly appreciate you taking the time to share your feedback and are so pleased you had a positive experience with us.
Thank you for choosing Beauty Works, and we hope you love your new look!
Kind regards,
Claudia
Exceptional Quality & Long-Lasting Hair Extensions
I have been using Beauty Works hair extensions for the past five years, and I couldn’t be happier with the quality. The hair is durable, looks beautiful and maintains its quality over time. I’m also extremely impressed with the excellent customer service and the amazing support team, who are always helpful and professional.
15 August 2026
Reply from Beauty Works
Hi Heba
Thank you so much for your wonderful review and for your loyalty to Beauty Works over the past five years.
I am delighted to hear how happy you are with the quality of your extensions, particularly your Half-Up Hair Set 18" in Honeycomb. We take great pride in offering premium-quality hair that looks beautiful, feels natural, and maintains its quality over time, so it's fantastic to hear this reflected in your experience.
I am also thrilled to hear your kind comments about our customer service and support team. Providing exceptional service is incredibly important to us, and your feedback will mean a great deal to everyone involved.
Thank you again for your continued support and for taking the time to share your experience. We look forward to being part of your hair journey for many more years to come!
Kind regards,
Claudia
There was a little hiccup with delivery…
There was a little hiccup with delivery but my goodness Beauty Works customer service department was on the case. Never have I seen such outstanding customer service ever and I would have to say that department is a shinning example for other companies to follow.
Well done and thank you.
16 August 2026
Reply from Beauty Works
Hi Pamela
Thank you so much for your wonderful review.
I am delighted to hear that, despite the delivery hiccup, our Customer Service team was able to support you and turn your experience around.
At Beauty Works, we absolutely pride ourselves on delivering exceptional customer service, so it is incredibly rewarding to hear such kind feedback. Providing support and reassurance when things don't go to plan is extremely important to us, and I am thrilled that our team was able to make a positive difference.
Your comments are truly appreciated, and I will be sure to share them with the wider team, who will be delighted to know their efforts have been recognised.
Thank you again for your support and for taking the time to leave such a lovely review.
Kind regards,
Claudia
Very quick delivery
Very quick delivery. Love the extensions i purchased, can't wait to have them done.
15 August 2026
Reply from Beauty Works
Hi Kim
Thank you so much for your lovely review.
I am delighted to hear that your Celebrity Choice Invisi Nano Bonds 16" in Toffee Crunch arrived quickly and that you are already loving them. We know how exciting it is to receive your new hair, and I hope you absolutely love the results once they are fitted.
Thank you for choosing Beauty Works and for taking the time to share your feedback with us. We can't wait for you to enjoy your gorgeous new look!
Kind regards,
Claudia
Great quality hair extentions
Great quality hair extentions, always delivered really quickly. Only criticism I have is the price is on the high side especially for the little amount of tapes you get
15 August 2026
Reply from Beauty Works
Hi Georgia,
Thank you for your review and for your continued support.
I am delighted to hear that you are happy with the quality of our hair extensions and our quick delivery service.
All of our hair extensions are handcrafted using premium 100% Real Remy human hair, ensuring the highest quality, longevity, and a natural finish. While we appreciate your comments regarding the price and quantity of tapes included, our pricing reflects the quality of the hair, the craftsmanship involved, and the premium materials used throughout the production process.
That said, we truly value your feedback and thank you again for taking the time to leave a review.
We appreciate your support and look forward to welcoming you back soon.
Kind regards,
Claudia
Excellent service and products .
Excellent service from Grace and products .
21 August 2026
Unprompted review
Reply from Beauty Works
Hi Karen
Thank you so much for your lovely review.
I am delighted to hear that you received excellent service from Grace and that you are happy with our products. I will be sure to pass your kind comments on to Grace, who I know will be thrilled to receive your feedback.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Claudia
The delivery was very efficient and…
The delivery was very efficient and good service even the packaging. Thankyou 😀
18 August 2026
Reply from Beauty Works
Hello Chaya,
Thank you so much for your lovely review!
We’re so pleased to hear you were happy with the delivery, service and even the packaging!
Thank you for choosing Beauty Works and for taking the time to share your experience with us. We really appreciate it!
We hope you enjoy your Beauty Works hair!
Best regards,
Lucy
Beauty Works
I am returning a faulty item and I am…
I am returning a faulty item and I am being charged to return it.
15 August 2026
Reply from Beauty Works
Hi Becki,
Thank you for your feedback.
I am sorry to hear of the initial experience you had returning your item.
I am so pleased I was able to reach out and provide you with some support around this, and I am glad you have now successfully returned your item.
I have sent a last follow-up email from customersupport@beautyworks.co.uk to ensure you now feel the matter is fully resolved.
I look forward to hearing from you.
Kind regards,
Claudia
Best customer support in the industry
The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue with the hair, their customer service makes up for any fault that may occur. They are kind, professional and value their customers a lot and that all shows through the care they provide.
21 August 2026
Unprompted review
Reply from Beauty Works
Hello Grace,
Thank you so much for such a lovely review!
It means so much to us to hear that you’ve been choosing Beauty Works for over 5 years and that our Customer Service Team has always been there to support you when needed.
We’re so pleased that you’ve felt cared for and valued throughout your experience with us. We always want to make sure our customers feel listened to and supported every step of the way.
Your kind words about our team being kind, professional and caring really do mean the world to us, and we’ll be sure to share this with the team.
Thank you again for your continued loyalty and for trusting Beauty Works with your hair for all these years!
Kind regards,
Lucy
Beauty Works
Poor courier / parcel had to be resent
Parcel never arrived - contacted beauty works but no response so no idea what yo do next ?
Contacted by customer service and parcel re sent today. Happy with this response.
15 August 2026
Reply from Beauty Works
Hi Jo,
I am so sorry that your parcel has not arrived as expected.
It was lovely to speak with you, and I am so pleased that I was able to help get this resolved for you as quickly as possible.
Thank you for your patience and understanding, and please accept my sincere apologies for the inconvenience caused.
Kind regards,
Claudia
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