Bella+Duke Reviews 14,538

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the food, noting its freshness and the positive impact it has on their pets' health, including improved energy, shinier coats, and better digestion. The delivery service is consistently praised for being prompt, reliable, and well-packaged, ensuring products arrive frozen and in excellent condition. Many also commend the outstanding customer service, describing staff as professional, friendly, and highly responsive in resolving any issues. However, some people were dissatisfied with customer service, citing difficulties in reaching a real person, slow responses, or unhelpful interactions, especially when issues arose with deliveries or incorrect orders. A few other people also felt that the food did not suit their pets, with some dogs experiencing digestive upset or cats refusing to eat the new recipe due to changes in ingredients like yeast extract.

What people talk about most

Product

Customers consistently note positive experiences with the product, with many reporting that their dogs love... See more

Quality

People report positive experiences with quality, with many consumers noting the food is fresh, well-packaged,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting the ease of the ordering... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as "second to none" and... See more

Service

Reviewers highlight positive aspects of service, describing it as easy, great, and dependable, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were worried about our rescue dog who went off her food and was losing weight. After starting Bella and Duke after a recommendation from the rescue charity we’ve had clean bowls every meal, lots... See more

Company replied

Rated 5 out of 5 stars

Had issues with DPD delivery which were handled professionally and problem solved. Food is so good for my 11 year old best pal, no tummy problems which constantly occurred with tinned food and d... See more

Company replied

Rated 5 out of 5 stars

From going from dry food to raw I have no issues at all food is very fresh and my George enjoys all the flavours he gets excited to eat. Love the treats too. His coat is shinning I’m a very happy cust... See more

Company replied

Rated 5 out of 5 stars

I have two Gordon Setters, one who has to watch his waistline and the other who can eat anything he likes so Bella and Duke is fabulous as the fat content is very low in a large variety of them. They... See more

Company replied


Company details

  1. #71 of 151 best companies in Pet Care Store
  2. #50 of 93 best companies in Animal feed shop
  3. #35 of 87 best companies in Food Manufacturer
  4. #30 of 73 best companies in Food producer
  5. #141 of 260 best companies in Pet shop

About Bella+Duke

Written by the company

The UK's favourite species-appropriate, prepared and nutritionally complete raw pet food, natural treats and pet wellness community. Made from a minimum 80% human-grade meat and fresh fruit and vegetables. Delivered across the UK directly to your home at a time and frequency convenient to you. ** RawSafe and UK Pet Food certified. ** Proudly Pet Food Manufacturer of the year 2023.

Visit Bella+Duke

Bella+Duke

Written by the company

We provide species-appropriate products and services to help pet owners ensure their pets are living their healthiest lives.
To do right by every pet and give them the healthy, happy and long life they deserve.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

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Rated 5 out of 5 stars

Bella and Duke

Recently changed my cocker spaniel over to raw dog food, had a few questions, so I emailed them and immediately got a reply. Prompt delivery service well packed.

5 June 2026
Rated 4 out of 5 stars

Hi again

Hi again. As you know I've tried your food but my little girl is so so fussy. I've been trying to introduce her for a few weeks now but unfortunately she doesn't like it. I've been trying to cancel my subscription for a while now so I'm hoping this will be done. Regards Jane

5 May 2026
Rated 5 out of 5 stars

Having brought our beloved cat a…

Having brought our beloved cat thousands of miles to join us in our new home country, we were concerned about how she would take to food she was not used to.

We tried Bella and Duke 1st because of all the good reviews and she hasn't looked back since!

In fact, she's become a bit of a greedy kitty now ;)

4 June 2026
Rated 4 out of 5 stars

One cat loves it, the other hates it!

One of my ragdoll cats absolutely loves this raw food (all of the flavours) with a little of their ‘magic sprinkles’ product sprinkled on the top. My other cat hates it, refuses to even try it and prefers his premium tinned food! Bella and Duke are very helpful and they followed up my first order with a call about a week later, giving me some very helpful advice on a few questions I had. It’s easy to revise or delay the subscription if you need to. I’ve found it’s cheaper than buying other premium brands. A few little niggles: Portion sizes could be smaller (250gram packs) and my cat only really eats about 50 grams at each meal. Apparently the raw meat will keep for 4 days in the fridge after defrosting though. I have to take it out a short time before meal times as my cat likes it at room temperature. As it’s raw meat it needs to be stored in a sealed container in the fridge. (Bella and Duke provide these free but you have to ask.) You’ll also need to be careful with dishing it up and with hand washing etc. So it’s not quite as convenient as just opening a tin… and you have to find quite a large space for it all in your freezer when it arrives too. But so far at least one cat loves it so I believe it’s worth the extra effort involved in storing, serving it etc.

4 June 2026
Rated 5 out of 5 stars

My Dog Loves the food

My Dog Loves the food. Her coat is shiny .
It is easy to order on Line. If you have any issues the customer team are quick to respond and very Helpful.
Highly Recommened.
🙂🐾

4 June 2026
Rated 5 out of 5 stars

Sadly didn't work for us

Great variety of food. Sadly, even after trying all varieties and all help offered by B&D, our little one didn't take to it, subscription cancelled. It was 3x more expensive than we were paying a month and it would have been helpful to have smaller size pouches ie250/250g.

4 June 2026
Rated 5 out of 5 stars

Quality of food

Ease of ordering and entering dogs details so food could be calculated for them personally. Great after sales service and courtesy call to find out how pet was getting on with raw food. Dog is liking her food so far and licks her bowl after every feed. Delivery was good and delivered on time and food was still frozen.

29 May 2026
Rated 5 out of 5 stars

keeshonds and pomeranians love it!

My keeshonds and pomeranians love this food such a good variety of flavours and with the extras in each pack gives a good balanced food. Having the food delivered regularly takes the stress out of forgetting. My dogs give it 5 stars 🌟

3 June 2026

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