Betfair Reviews 

total crap don’t waste your money here!! go on coral win much more frequently

Biggest scam site out of all online casinos!

I just spent near 3 hours getting past the entry problems of passwords and verification during the transition from Pokerstars to Betfair/Pokerstarts. The 3 hours of patients by the staff was key to the sucess. It may have helpped that I was already logged in to Betfair but could not use the PS site. Betfair whilst allowing me to play was boting me every 30 minutes for no action even whilst I had just bet and money was in the pot. Some how it allowed me to play but did not recognise I was there active and playing hand after hand. All is well that ends well (WS). So happy to be back with the old PS format. Top Marks.

1 star for hosting blueprint games theft slots.

My problem was solved very good Mr Syed was a great person . He solved my query very fast . ☺️

The agent was very professional, however I still maintain my bets were settled ahead of time, (ahead of a playoff), however I can’t prove anything and am happy to say that I’ve been with Betfair for many years and the service is second to none.

It is a great way to enjoy gambling in a safe environment. Exchange takes a bit of learning but i bet more on there now than sportsbook, love it . Sportsbook is great with offers and yankees etc..
It doesnt take long to get an issue sorted like some sites and have great time outs and limits to help manage your account wish we had this years ago!!

It wasn’t fine initially because I accidentally deleted my account. I gave the high rating because a lovely agent, Mohammed, patiently talked me through the set up process.

This company are a fraud if you use the betting app on your phone and bet on horse racing or greyhound racing when you go to place a bet this company move the odds against use negatively I believe spyware is being use to see your bets before they enter the market and inplay betting betting on most racing American and Australian your betting against an algorithm that has live data and will only take your bet if it represents value its a product I advise anyone to stay well clear of the whole industry is corrupt

I was feeling very rough today and I was getting a bit lippy with an employee whilst trying to get my account unsuspended. Despite this, Maeve remained so polite and professional throughout the whole process. This interaction unironically made my day a whole lot better, especially since I discovered she was a peep show fan! Thanks Maeve! 😊

May aswell close your account on your first significant win before they do everything in their power to suck that money back and more if they can..

Will pay out well at start to reel you in but rest assured they’ll rinse you for everything you got after that.

I understand that’s how gambling works on these sites but betfair themselves are the worst for it! They won’t even hide the fact they have every intention of taking every penny from your balance.

There was even times I should’ve got a bonus on a particular game (got 3 bonuses and nothing dropped) that’s when I started to realise they’re nothing but a bunch of scammers. Avoid at all costs!

I used to have fun and actaully have some sort of payouts playing betfair however recently it has been horrible. Loses after loses. Wont recommend this site no longer

As a betfair customer can not fault anything with the team really great brilliant good service I have been a customer' long time never had a problem very good at there job

Shocking put a self exclusion on myself for 3 months then after 1 year after sorting myself out I logged in went through the necessary checks etc all was good then opened an account on another site (same owner) and the alerts came and my account was closed end of story. I have no issues with protection but please treat people like adults

I placed an accumulator bet with Betfair shortly (less than 1 hour before the offer expired) before a 'Second Chance' promotion offer expired. I would have rather place the bet later in the day (Wednesday 4th November) when the teams in the 5.45 pm Champions League games were announced but I placed the bet earlier in the day (around 10.45 am) to take advantage of this promotion. It clearly said on the App screen (I've taken a photo of this) that 'Bonuses are applied in the BetSlip'. There was no clear indication that this happened but I trusted (big mistake!) that the bet would be handled honourably.

The bet played out and 4 of the 5 teams won meaning that I was due my stake money back (only £6, but what about principles?) but this hadn't been done.

I logged onto Betfair's 'help' function (I've put help in inverted commas as it much be ironically named!) at 22:04 last night and finally logged off at around 23:45 without having had any sort of meaningful resolution and got the impression that that the operator (I will not name him / her at this point as I may subsequently take legal action against Betfair for the disgraceful) was just 'messing around' in a late night 'call centre' and making no obvious attempt to resolve my query.

I've asked for a transcript of the online chat to be sent to my registered email address but so far nothing has been received. Sensing this would probably be the case I took photos on my iPad of the full exchange (which I will share with a much wider audience at the appropriate time, unless Betfair make proper recompense to me). I also stated that I wished to make a complaint but was effectively denied this right. I asked on multiple occasions for a complaint reference no but was told every time that he / she had to 'speak to the team' before I could make a complaint.

I'm utterly appalled that any organisation (even in the historically murky world of betting) could treat a customer and his time with so much contempt and so little respect.

Thanks to Varsha, who patiently guided me through an ID process to obtain a statement of my account since its inception. During my time with her, she naturally had to suspend my account when I gave an incorrect response to a security question (set over 20 years ago!), but after a few failed selfie attempts with ID, we got there in the end, and the account was immediately reinstated. I can't complain about Betfair at all. Just one or two outages that prevented me from trading out of a position over the years, but all in all, there isn't a better exchange out there, both for liquidity and choice of markets. Customer service is excellent too, once you get past the chatbot!

Please please people stay away don’t give them a penny!! I no you lose sometimes it’s part of the fun but this company is robbing us all and won’t stop till we all make a stand

Criminals
I'm trying to make a withdrawal to the card which I have made the deposit with. I get a success message on the Betfair website but the withdrawal repeatedly bounces back into my Betfair account. I've contacted Betfair customer services 4 times, and the responses are a series of lies "we will solve this in 1 hour" or "I will now process this in another way, don't worry". My bank does not know anything about these alleged attempts. They clearly have no intention of giving me my money back so I'm left with no choice but to take them to small claims court. Utterly disgusting behaviour.

Completely inaccessible, zero respect for older customers, and an endless runaround
I transferred over from PokerStars and have been subjected to an incredibly frustrating verification process. The very first thing they did was ask me to contact them via a message on Twitter, making it look like they were going to help. But that was just a runaround, as they immediately told me to go use their website chat instead.
Once on the chat, they demanded a photo of me holding my ID, which at 72 years old, I find physically impossible to take correctly on my own. I actually sent three separate, perfectly clear, good quality photos directly to the chat representative, Denga. Instead of accepting them and using common sense, Denga completely ignored my situation.
I explicitly told them that I have a bad heart and that this stressful process is impacting my health. Denga even asked me if I was okay, but then immediately went right back to repeating the exact same rigid, automated script. It is completely hollow and hypocritical. The way they treat older customers who struggle with these specific digital hurdles is deeply disrespectful and ignorant. They would rather hide behind standard scripts and social media runarounds than actually help a customer resolve a simple issue. Absolutely terrible service.

How can you play £400 in one game play and not a scatter in site or £1 every month it’s the same amount of money spent not a bonus, sick of games restarting you to 0
Like it’s a new game this site knows what’s it doing and it’s ripping you of never played a site like it complaints are a waste of time asked for my game play months ago so I could see fot my self and send it to the relevant people got totally ignored wonder why crooks betfair nothing else!!!!!