I RECEIVE SUCH COMPASSIONATE AND GREAT CARE FROM DR. KEISHA CHERRY - SHE IS A WONDERFUL ADDITION TO YOUR STAFF AND I AM GREATFUL FOR HER CARE.
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A wonderful place with excellent service. Recommend it over any other urgent care. Covid-19 PCR results- next day!
Prompt entry into office; immediately moved to area for non-Covid-19 patients; seen quickly by nurse to answer questions; Nurse Practitioner checked the injury and ordered x-ray; NP placed a metal b... See more
I had great service. Everything was very organized and clean. I felt safe
Company details
Written by the company
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Contact info
2304 Matthews Township Pkwy, Suite 104, 28105, Matthews, NC, United States
- 980-296-2220
4.7
Excellent
82 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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A wonderful place
A wonderful place with excellent service. Recommend it over any other urgent care. Covid-19 PCR results- next day!
19 June 2021
I RECEIVE SUCH COMPASSIONATE AND GREAT…
I RECEIVE SUCH COMPASSIONATE AND GREAT CARE FROM DR. KEISHA CHERRY - SHE IS A WONDERFUL ADDITION TO YOUR STAFF AND I AM GREATFUL FOR HER CARE.
17 June 2021
Prompt entry into office
Prompt entry into office; immediately moved to area for non-Covid-19 patients; seen quickly by nurse to answer questions; Nurse Practitioner checked the injury and ordered x-ray; NP placed a metal brace for finger and I exited by rear entrance. Excellent assistance by all parties, particularly in protecting me from accidentally encountering infectious patients. Highly recommend
17 June 2021
Everyone was great awesome experience
10 June 2021
I had great service
I had great service. Everything was very organized and clean. I felt safe
1 June 2021
They were proficient
They were proficient, professional, friendly and fast. They did what they said they would do and had our reports to us the next day. They offered to help print out for us if we had trouble downloading them. They were GREAT. The office was clean, neat, bright and welcoming.
22 May 2021
Very aware staff
Very aware staff, with excellent patient skills. Always explain everything in a language I can understand.
21 May 2021
PROVIDED INFORMATION WE NEEDED AND…
PROVIDED INFORMATION WE NEEDED AND COMPLETED THE TESTING ON TIME FOR TRAVEL.
21 May 2021
The doctor was very thorough and it was…
The doctor was very thorough and it was nice going in and being checked for my breathing and heart rate. I was there for a covid test . I had another taken my son to a drive through one I wish I had taken him there.
30 April 2021
Always great
I’ve had to take more than 6 COVID tests since moving to North Carolina and I always come here.
16 April 2021
Great staff they got me in and out
Great staff they got me in and out, they were very professional and this was probably the best urgent care experience I’ve ever had.
16 April 2021
I can not say enough nice things!
I can not say enough nice things about the staff here! The office was very clean, the waiting room was well managed and the staff was friendly and courteous. My provider was very thorough and kind. Highly recommend!!
16 April 2021
The visit was phenomenal
The visit was phenomenal, the staff was great, very kind and accommodating. By far the best urgent care visit we've ever had
9 April 2021
Called and made an appointment,they got…
Called and made an appointment,they got me in there very fast, everybody was extremely nice and professional. was in and out in no time...
2 April 2021
Not very organized.
Not very organized.
The lady at the front desk didnt know what she was doing.
2 April 2021
Reply from BetterMed Urgent Care - Matthews
Hi There,
We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.
Rapid covid test results
We had covid tests for travel to Aruba. We were very happy to get our results in 20 minutes. The staff was very friendly and professional. The office is very attractively decorated.
28 March 2021
Billed me for an office visit when all…
Billed me for an office visit when all I got was a covid test.
Received the response below and the email address is not valid so I still don't have resolution.
26 March 2021
Reply from BetterMed Urgent Care - Matthews
Thank you for your review. We are sorry that you did not have a positive experience with us. If you have any questions regarding your billing, please send an email to Tina Lester, Director of Billing at t.lester@bettercare.com.
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