Big Bus Tours Dublin Reviews 72

2 of the 3 buses were showing as offline on the live map the day we tried to use our tickets. One of them being miles off the grid and nowhere near the route shown on the map.

The single bus that was showing as online was on the other side of the river and no estimate was provided as to how long it would be that we were waiting to be picked up. We checked it for 20 minutes and it barely moved.

We mentioned it to our friend who offered to drive us to our destination instead. In the time taken for her to go and get her car and come back to us, the one operating bus still hadn’t moved any closer on the map.

I don’t think this sounds like a satisfactory service. Big Bus thought differently and while they offered an extended use period, we’ve simply no way of knowing if we can use it.

Our tickets were bought directly and clearly weren’t used or activated. They highlight on their website how simple the refunds option is, and that is what made me buy directly from them rather than through a 3rd party, yet 3 emails later they refused our request.

A long time since I took the tour but great experience, and lots of fun. I would look forward to doing it again.

Start of the tour was good our driver was funny and informative. We stopped at the Guinness storehouse as we had asked for these tickets only to find the street colleague gave us the wrong tickets even though we told him this was our reason for getting the bus as we had family visiting and this was where they wanted to go. At storehouse the staff helped us best they could but big bus had no way off contacting them by phone so I had to talk to someone thru the app which took forever and after standing in the cold over an hour waiting on the next bus I was told to buy new tickets and they would refund the others we had just spent €96 on the first tickets when we got on the bus again it was the man who sold us the tickets he was very rude spoke over the mic when talking to us saying we didn’t ask for those tickets which was a lie his commentary was very boring would of put you to sleep. My advice would be use the Luas and go places yourself. Customer service is non existent

Just met my expectations, but it was nice ride.

Great way to see any city, and Dublin was great

Really enjoyed this tour and was great value for money. As a Dub doing the Dub tour I learned loads

First rate service your driver Declan very knowledgable and the odd song makes waiting in traffic pass by ‘would recommend your service to any traveller to Dublin as you offer three routes which include the Knight route .👍🤗

The cockney bus drivers knowledge was limited and his accent made it difficult to understand what he was saying at times (and I’m english! Goodness knows how those without English as a first language felt). The saving grace was our return journey when the driver was excellent. He was clearly a local with excellent knowledge and a great manner with customers

brilliant bus tour with live commentary. regular open top buses and excellent app for tracking the next bus. highly recommended!!!!

Lisa, our tour guide / bus driver was most delightful, informative and entertaining. It was my first visit to Dublin.
I did the whole run...
Thank you !

It was enjoyable and very informative

Provide starting point details clearly and how to get there from different locations in the city will be helpful to foreign tourists.
Prefer live commentary tour.

It was nice experience. I could travel on Red and Blue routes. I was able to make Night trip in one day.
Keep it up.
Dhammi

48 Hr Premium Ticket.
Didn't start well as we had an over 30 mins wait for a red route, standing in the pouring rain. The audio commentary was so so but not quite loud enough. The app we downloaded was pretty useless. The map function was not very good and we found no way to access the real time bus info.
However after lunch, we boarded a blue route bus with Declan Tracey as our driver and guide who delivered a friendly, informative and humourous commentary worthy of 5 stars. Our final two journeys not so good- another digital commentary, then a live red route commentary but not as clearly delivered.

Excellent live guides/drivers. Staff at stops to help you figure out where to go and how to hop back on. Clean, not-crowded buses. Excellent experience.

The bustour was great. When we hopped of for ouwer last location, we asked the driver if it was right that the last bus would leave at that location at 18:35, as mangent in the flyer.He said be here at 18:20, the you be on time. We where there around 1800 houres. After contact the latest bus had left at 17:40.
We had to take a different drive. Is coastes is lots of time and money. So we were not amused

The bus driver Declan made the bus tour for us. He was so friendly, cheerful and approachable to everyone. He sang (fabulous voice), told jokes and explained every thing so clear.

Comprehensive tours, the live commentary on the blue route was much appreciated.

Very convenient and affordable tour. The staff is very friendly.