Bitfinex Reviews 

337
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Avoid! High costs can occur when you are not able to withdraw delisted tokens in time. Fixed fee costs which aren’t mentioned upfront!! Disrespectful customer service. They don’t answer you ques... See more

Rated 1 out of 5 stars

Terrible experience. Their only value is to have been there at the beginning of the bitcoin hype, I registered with them in 2017. A few years ago they installed this new system of verification levels,... See more

Rated 1 out of 5 stars

UPDATE: This scammers are still holding my funds, they keep asking for different illegal information just for them to keep the funds, they feel offended that i call them disgusting scammers! you can... See more

Rated 1 out of 5 stars

They suddenly delist cryptos and don't even give people a chance to trade them to something they can take out of their Bitfinex wallet. Customer service is not very helpful either. I'd say stay away,... See more

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Company details

  1. Currency exchange service

Written by the company

Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. Founded in 2012, Bitfinex was one of the first professional platforms set up to accomodate for the booming interest in cryptocurrency trading. Since then, our team has gained invaluable experience whilst cementing our spot as the go-to platform for digital asset traders and institutions. In addition to a suite of advanced trading features and charting tools, Bitfinex provides access to peer-to-peer financing, an OTC market and margin trading for a wide selection of digital assets. Bitfinex’s strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers around the world.


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1.7

Bad

TrustScore 1.5 out of 5

337 reviews

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No recent history of asking for reviews

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1.7

All reviews

(337)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Everything is good when trading but…

Everything is good when trading but when it is time for withdrawal, then that's where the big problem is. My withdrawal has been left on pending for months without being able to do anything about it. I have reached out to them times without number but they're ignoring my messages. I've had a pretty straightforward experience with #...M𝘰netian...# so far. I've never had trouble getting access to my money when I needed it and I haven't had my access blocked. When something comes up, I can also reach the support team easily, which makes things less frustrating.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Am free as bird

By taking the extra step to look for #Nex# valors , we were able to get a full return , and that's a great outcome.

19 April 2026
Unprompted review
Rated 4 out of 5 stars

I used this app for lending money.

I used this app for lending money.
I know this app from a YouTuber.
It is not and easy app to use, it took me some time to figure it out.
Customer service is fine.
Still learning to used this app to maximise my return 🤣

28 July 2026
Unprompted review
Rated 1 out of 5 stars

THEY HOLD YOUR WITHDRAWAL WITH NO REASON

I received a cryptocurrency payment for my work and attempted to withdraw my funds. Instead, my account was placed under KYC review, and my withdrawal was put on hold.

I fully cooperated with the verification process and provided all requested documents proving that the source of my deposit was legitimate. Despite this, the exchange continued asking questions that, in my opinion, were unrelated to my withdrawal request, such as which other exchanges I use and how I invest in cryptocurrency.

I do not understand how these questions are relevant after I have already demonstrated the legitimacy of my funds. Meanwhile, my money continues to be held, and I still have no clear timeline for when it will be released.

My experience has been extremely frustrating due to the lack of transparency and the prolonged withholding of my funds. I hope the exchange resolves this issue promptly and improves its communication with customers.

Don't use this platform!

14 July 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THESE SCAMMERS!!

STAY AWAY FROM THESE SCAMMERS!!! They will let you deposit funds to their exchange, but they won't let you withdraw it. When you try to do so, the send you this via email:

"As it is our mission and commitment to provide better and reliable services for all Bitfinex users, we require our users to update and/or provide Know-Your-Customer information from time to time in order to maintain the level of integrity and compliance required by international anti-money laundering as well as counter terrorist financing policies.

Accordingly, please provide us with the following details:

Reasons for transfers from and to your Bitfinex account;

A clear and detailed explanation of your account activity and objectives.

A detailed explanation of the sources of all funds deposited to Bitfinex

A proof of source of funds confirming how the deposited funds were originally acquired.

A detailed description of the destination you are sending your funds to from your Bitfinex account

Have you ever opened and used any other account(s) on Bitfinex? If so please provide the user name(s) and email address(es) of any account ever opened. explain why you operated more than one account, if you have.

In addition to answering these questions, we will need you to provide us with images of the following documents:

a scan of your current government issued ID (International Passport and National ID/ Drivers License) and

an image of you holding your photo ID. Also, have a reference to Bitfinex and today's date displayed in this last picture - a note with the word "Bitfinex", today's date will do."

After providing them with what they asked for, they sent me this:

"Please provide further details regarding the attachment provided and your professional activity.
Could you explain the purpose and origin of the below deposits, and please include documentary evidence (The documentary must include the transaction record of the purchase or swap made to acquire this tokens and the source of funds):
0.0580 BTC received on the 9th of March of 2018, tx hash: xxxxxxxxxxxxx.
0.0416 BTC received on the 8rd of December of 2017, tx hash: xxxxxxxxxxxxxx
from address xxxxxxxxxxxxxxxx.
Please provide further information regarding the destination of funds, such as screenshot of the receiving wallet with visible address.

Long story short, they make it as difficult for you as possible to get your money back, so stay away!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Soo bad

Soo bad! Really having issues getting back my money. Been struggling for months!

18 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST - STAY AWAY from them

One of the most third class, cheap and worse of it's kind Bitcoin or Crypto exchange of all times. We applied for institutional account and submitted all details however they kept asking for bits which have nothing to do with compliance. I am also a compliance individual and worked in UK Banks for long time. When I questioned it, they suspended my account without advising me. Once they suspended it, they told me via email.
The whole operation is based on scamming people, getting their documents and money and then suspending the account. Thankfully I didn't buy anything neither disclosed anything.
But it seems like they take the documents and money and use it on illicit activities on Dark Web.
STAY MILLION MILES AWAY FROM THESE SCAMMERS

16 June 2026
Unprompted review
Rated 1 out of 5 stars

It's all a scam

It's all a scam; they suddenly come up with new rules that they didn't inform you about just to trick you out and to delay your withdrawals. But #Crop Mines......Is different and they assure good returns without any delay.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

UPDATE

UPDATE:
This scammers are still holding my funds, they keep asking for different illegal information just for them to keep the funds, they feel offended that i call them disgusting scammers! you can check how long this has been going on since my first review! that platform deserves to be shut down!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent exchanger

Excellent exchanger! Have been using it since 2016 and is the only one I consider trustable and safe to deposit funds in the long term. Support and compliance had been always great too, very supportive and offering good response times

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! High costs can occur when you are not able to withdraw delisted tokens in time. Fixed fee costs which aren’t mentioned upfront!!

Disrespectful customer service. They don’t answer you questions nor do they give an explanation why costs are so high.

Avoid this exchange!!!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a 100% positive experience

My problem was very quickly solved and I enjoyed a 100% positive experience!

The support team got back to my problem with a withdrawal process within a super-short time span. The reaction times each time were only a couple of hours. And even though the agents were different (due to my answer time), my problem was successfully solved within short time and absolute clarity.

If all exchanges would that way, it's be a great step forward for the whole crypto sector.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

GOOD SERVICE FROM BITFINEX

GOOD SERVICE FROM BITFINEX, I WAS RECOMMENDED BY BITCI STACK ASSET CUSTOMER SUPPORT TO REGISTER AN ACCOUNT WITH BITFINEX, I GOT MY EXTERNAL WALLET ADDRESS WHICH I USED TO WITHDRAW MY EARNINGS FROM THE BITCI PLATFORM.
EVERYTHING WENT WELL GOOD 👍

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Their only value is to have been there at the beginning of the bitcoin hype, I registered with them in 2017. A few years ago they installed this new system of verification levels, even for existing users. Now they hold hostage some cryptos of mine worth a couple of meals in a good restaurant, but the verification process is such a nightmare that I am tempted to forget about the coins. However, I am not going to let them win. They try to discourage users to keep their funds.

27 January 2026
Unprompted review

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