Bouygues Telecom Reviews 16,665

I subscribed to a €2/month plan and was repeatedly charged €31 without any clear justification. Their explanation? Supposedly exceeding my data limit or using it abroad, which is impossible. I used this as a secondary SIM to receive calls and blocked all internet usage on the line to make sure it couldn't happen.

When I called customer service to ask for an explanation, instead of helping me they became aggressive and threatened to send a collection agency after me.

I then went to a physical store and waited over an hour, only to be told they couldn't help me because I had subscribed online.

This experience was frankly disgusting. No transparency, no accountability, and zero customer service. I've since switched operators and won't be coming back.

I was disappointed with the service that I received. More from a company point of view than the staff member. There was a product available online but I couldn't order it and the staff member said that they couldn't order for me. I am now paying for a service which is poor and I'm going to change providers.

technicien excellent a pris le temps de tout m'expliquer

I work from home. Internet is vital. My Bouygues router failed. Their diagnostic was I should change for a more expensive one. Said no, then they say the problem was theac adapter. I quit the contract two weeks later and they still charged me 60€ as free for quitting. Very aggressive policy to empty your pockets.

⚠️ WARNING: Counterfeit product sold via Kaufland Marketplace

I recently purchased an iPhone case through a third-party seller on Kaufland Marketplace. Upon receiving the item, it became immediately clear that the product was a fake — poor build quality, no original branding, and nothing like what was advertised.

I would strongly advise anyone shopping on Kaufland Marketplace to be cautious with third-party sellers. Kaufland should do more to verify the authenticity of products listed on their platform.

Currently in the process of requesting a refund. Not a pleasant experience.

OPERATEUR A DONNE DES INFORMATIONS FAUSSES ET PAS COMPLETES - JURIDIQUEMET DISCUTABLES......

Excellent service client, communication rapide, respect des délais

They will charge you non-stop. Every day, they will find a way to charge you extra money, and there is no way to cancel them; no one will ever answer you. worst company ever. Do not but sim or internet from them. The biggest scam of all operators.

Mourad was rude and unprofessional!!!!

Technicien efficace, gentil et arrangeant sur l’horaire.

Awful company, another one who thinks the world owes them a living. Tried to cancel for a friend, they refused to do this on line (despite the law stating they must offer online 'resiliation'), had to go through excruciating experience with a 'counselor' (read: sales idiot).

Très bon intervention , technicien très professionnel , efficace

Technicien très gentil, efficace !
Le technicien a prévenu de sa venue, à l'heure
Intervention efficace, tout fonctionne

Absolutely terrible experience. I never received my SIM card, yet they kept charging me. I sent emails, went to their shop, and even called customer service nothing was resolved.
The staff in-store was rude and disrespectful, and the phone support was just as unhelpful. No accountability, no professionalism, just frustration from start to finish.
I would rather not have a SIM card at all than deal with Bouygues Telecom again.
Avoid at all costs.

For now I think everything ok. Lets see

Boutique du centre commercial grand À glisy Amiens , employée mai aimable méprisante hautaine

I was advised to sign up with Bouygues in a Welcom shop while buying a new phone. I was advised this would be better value but it is not. I should be on a tariff at €2 per month for one year but they are charging me €7. The first sim card was broken and they said I needed to buy a second one. It cost me €20 but they said it would be refunded. It has not been refunded 4 months later even after contacting customer service and going back to the shop.

Aucun problème d'installation .
Super simple, wifi plus efficace.
Il me reste a tester le debit a 8GB