The whole experience was very easy from ordering to install. Everyone from sales to fitter were super friendly, professional and caring throughout. Our fitter Lambi was kind, polite, friendly and tidy... See more
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Review summary
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Excellent service from Liam and Geoff! We are absolutely thrilled with our new 8-metre sliding doors. Liam and Geoff were fantastic—polite, friendly, and brilliant with our dogs. They did a top-qualit... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
Company replied
Easy to order, happy when asked to change glass. Kept informed throughout installation as to what would be done that day. Window Fitter Lambi, very considerate, friendly and very clean and tidy throu... See more
Company replied
Company details
- Double Glazing Installer
- also in
- Aluminium Frames Supplier
- Conservatory Specialist
- PVC windows supplier
- Roofing service
- Window installation service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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From start to finish the communication…
From start to finish the communication was first class ,
Great price ,
Love the quality of the product,
Workmen were really good.
All in all an HAPPY CUSTOMER 😀
14 October 2026
Exceeded all expectations
Exceeded all expectations. We were initially dubious as they provided the lowest quote. However, their brilliant reviews convinced us to take the plunge, and wow, were we impressed! The installers were very professional, fast, and very clean, and the windows are very well built with excellent soundproofing. So I would gladly recommend them to everyone!
12 October 2026
Excellent company
Excellent company. Kept us informed all the way from order to installation. Window looks lovely. Nice clean job and very helpful installers.
14 October 2026
Thanks Andrew
Thanks Andrew,
You was very fast and you did a great job. My windows are amazing
14 October 2026
Unprompted review
They kept us informed at every step
They kept us informed at every step, all the trades turned up on time when they said they would, installed the new roof without any fuss and minimal disturbance and mess to us, and the finished job was spot on.
6 October 2026
Reply from Britelite Home Improvements
It’s fantastic to hear everything ran so smoothly and that you were kept well informed throughout. We’re delighted the team arrived as scheduled, kept disruption to a minimum and completed your new roof to such a high standard.
It’s wonderful to know you’re so pleased with the finished result.
Kind Regards,
Britelite Home Improvements
From our first contact to the finished work Britelite have been professional, friendly and helpful.
From our first contact to the finished work Britelite have been professional, friendly and helpful. The work carried out has transformed our conservatory.
22 September 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you received such a professional, friendly and helpful service from start to finish. We’re delighted the work has made such a transformation to your conservatory and that you’re so pleased with the finished result.
Kind Regards,
Britelite Home Improvements
Engineer fixed door mechanism now Ok…
Engineer fixed door mechanism now Ok very good work & looks niceTthank
28 September 2026
Reply from Britelite Home Improvements
We're pleased to hear our engineer resolved the issue with your door mechanism and that you're happy with the work carried out. Thank you for sharing your feedback.
Kind Regards,
Britelite Home Improvements
Geoff and Liam did an excellent job…
Geoff and Liam did an excellent job installing the windows and door and they were professional, courteous and friendly. They explained what they were doing clearly and went over and above the quality of work expected. Carol.
5 October 2026
Unprompted review
Reply from Britelite Home Improvements
We're delighted to hear that Geoff and Liam did such an excellent job installing your windows and door. It's lovely to know their professionalism, friendliness and attention to detail made such a positive impression. We'll be sure to pass on your kind words to them both.
Kind Regards,
Britelite Home Improvements
Very happy with our door and window…
Very happy with our door and window installation from Britelite. Geoff and Liam were friendly, professional and polite and done and amazing job. Many thanks. Robyn
5 October 2026
Unprompted review
Reply from Britelite Home Improvements
It's great to hear you're so happy with your new door and window installation. We're pleased Geoff and Liam provided such a friendly and professional service and we'll be sure to pass on your lovely feedback to them both.
Kind Regards,
Britelite Home Improvements
The fitters were very professional
The fitters were very professional, friendly, and didn't damage any of the surrounding structure and left the site nice and clean, and the windows look great
28 September 2026
Reply from Britelite Home Improvements
It’s great to hear you were so pleased with the installation. We’re delighted the fitters were professional and friendly, took such care around your property and left everything clean and tidy.
We hope you enjoy your fantastic new windows.
Kind Regards,
Britelite Home Improvements
The whole experience was very easy from…
The whole experience was very easy from ordering to install. Everyone from sales to fitter were super friendly, professional and caring throughout. Our fitter Lambi was kind, polite, friendly and tidy. A proper professional who knew exactly what he was doing and cared about the end result
2 October 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear the whole experience was so easy from ordering through to installation, and that everyone you dealt with was friendly, professional and caring.
Lambi will be delighted to hear your kind comments about his professionalism and the care he took to ensure you were happy with the finished result.
Kind Regards,
Britelite Home Improvements
Absolutely first class company
Absolutely first class company, to be honest this was 2nd quote, tried another company first, they beat first quote hands down, agread price, installation agread, widows fitted in timely manner
Absolutely perfect experience, windows look good, fitted by a 2 man team, in one morning, cant praise this company enough
5 October 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you had such a positive experience with Britelite from quotation through to installation. We’re delighted everything was completed promptly and that you’re so pleased with your new windows and the work of the installation team.
Your wonderful comments about the company are greatly appreciated.
Kind Regards,
Britelite Home Improvements
Very good professional polite
Very good professional polite, very good service would recommend?
28 September 2026
Reply from Britelite Home Improvements
It’s great to hear you received such a professional and polite service. We’re delighted you had a positive experience with Britelite and really appreciate your recommendation.
Kind Regards,
Britelite Home Improvements
Great service
Easy to order, happy when asked to change glass.
Kept informed throughout installation as to what would be done that day. Window Fitter Lambi, very considerate, friendly and very clean and tidy throughout the installation.
1 October 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear you found the whole process easy and that you were kept well informed throughout the installation. We’re delighted Lambi’s considerate and friendly approach, along with the care he took to keep everything clean and tidy, made such a positive impression.
Kind Regards,
Britelite Home Improvements
The sales representative went above and…
The sales representative went above and beyond . He is the most proffesional person.
His name is David Bottomley.
He is vey helpful, and he goes the extra mile.
24 September 2026
Reply from Britelite Home Improvements
It’s wonderful to hear David went above and beyond to provide such a professional service. We’ll be sure to pass on your kind comments about his helpful approach and willingness to go the extra mile.
Kind Regards,
Britelite Home Improvements
You’ve lost a customer
The area sales manager is genuinely a nice person who is very helpful. I cannot fault him at all. The products, when they actually got it all correct, are good.
However, their first installer - who did a sloppy job in places anyway - quit halfway through doing the work. This then wasnt finished until over a week later on a second visit.
Then, some of the work on one of the doors needed redoing because it hadn’t been done properly on a third visit. In addition, one window needed replacing TWICE after the original fitting because of manufacturing defects they clearly didn’t pick up.
The backend staff/company were very quick to chase us for payment despite all of this, and despite us having a terminal illness and then bereavement in the immediate family during the process which we made them aware of. One particular member of staff was borderline rude in that respect. We also had to ask for compensation for their mistakes and delays since they were not forthcoming with anything. It seems customer satisfaction does not feature highly any more.
You can really only judge a company by how they deal with things when they go wrong. In this case, Britelite failed miserably and we will never buy from them again.
29 September 2026
Unprompted review
Reply from Britelite Home Improvements
Hi David,
Thank you for taking the time to share your feedback. We’re pleased to hear your positive comments about our area sales manager and the quality of the products once completed.
We’re sorry that parts of your installation experience did not meet expectations. The delays and additional visits were due to unforeseen circumstances, and we apologise for any inconvenience this may have caused you and your family during a difficult time. We are glad that the works were ultimately completed and that the agreed consideration for your circumstances was honoured.
We appreciate your comments and will use them to continue improving our processes and communication. If you need any further assistance, please feel free to contact us.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements.
Excellent
The men were very good and worked very cleanly.
Would highly recommend the comoany
22 September 2026
Reply from Britelite Home Improvements
It’s great to hear you were so pleased with the installation. We’re delighted the team worked carefully and cleanly throughout, and really appreciate your recommendation.
Kind Regards,
Britelite Home Improvements
The actual workers are excellent
The actual workers are excellent. But promised the world but not delivered. We agreed a set size and price, conservatory was reduced in size but not in price. Also suffered delays.
Not sure I would recommend
24 September 2026
Reply from Britelite Home Improvements
Hi Simon,
Thank you for taking the time to leave your review. We’re pleased to hear your positive comments about our excellent installation team.
We can confirm that the conservatory size installed matches the agreed measurements in your contract and survey, which were clearly communicated and documented. We’re sorry that you felt there were delays during the process, as this was not our intention. Your feedback is appreciated and will be used to help us continue improving our processes.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements.
Very professional and good quality job
18 August 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the professional service you received and the quality of the finished work. We really appreciate you taking the time to share your feedback.
Kind Regards,
Britelite Home Improvements
Immaculate New Front Door
Hi, I found Britelite to be straightforward, clear and extremely helpful from my initial inquiries, survey, payments and final installation. We are over the moon with our new front door, the quality and look far exceeded my expectations. The installer worked fast and cleaned up afterwards. Thank you so much Britelite. I would highly recommend them 👌 👍🏼
22 September 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re over the moon with your new front door and that the quality and finished look exceeded your expectations. We’re delighted the whole process was straightforward from your initial enquiry through to installation, and that the installer worked efficiently and left everything clean and tidy.
We really appreciate your recommendation.
Kind Regards,
Britelite Home Improvements
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