I ordered a linnen dress size M
I ordered a linnen dress size M. When it arrived there were dirty traces of use on it and it felt like it had already been washed on a high temperature. It fitted like a tshirt. I reached out in order to fix this but I was only given the option to return it (which cost me an extra 12€ unrefunded). I am sad because I think the clothes of the brand look amazing and I prefer supporting smaller brands.
Reply from Broke+Schön
Hey Taylah,
thank you for taking the time to share your experience.
We’re truly sorry to hear that the linen dress arrived in unacceptable condition and did not meet your expectations in terms of quality and fit.
Finding traces of use on a new item is certainly not the experience we want for our customers, and we completely understand your disappointment.
We also regret that the return process caused additional inconvenience and costs for you.
Since this is clearly a case for a complaint, our customer support team has contacted you again directly to help resolve the issue.
Of course, in cases like this, we cover the return shipping costs.
Your feedback is very valuable to us and helps us improve both our quality control and customer service. We sincerely hope we’ll have the opportunity to provide you with a much better experience in the future.
Best regards
Your Broke+Schön Team
