bulk.com/uk Reviews 

68,523
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 15,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, fantastic flavours, and smooth texture of the fitness supplements and protein powders available. People also highlight the reliable, fast delivery service alongside the unbeatable prices and straightforward ordering process across the website. However, some reviewers were not happy with receiving incorrect items or encountering unexpected issues during the delivery process. A few consumers also mentioned that certain product flavors tasted unpleasant or that specific package sizes and formulations did not meet expectations. Others noted that they encountered minor inconveniences regarding product availability or website options.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items are well produced, mix well, and offer... See more

Delivery service

Customers report overwhelmingly positive experiences with the delivery service, often highlighting the fast... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products like whey isolates... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting both very positive and highly... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Should have been next day delivery but ended up taking a few days although it didn’t cost anything so not the end of the world. A bit pricey for whey protein but cheaper than MyProtein as they didn’t... See more

Company replied

Rated 5 out of 5 stars

My favourite brand of protein powder. Plenty of options for different diets, and lots of other products/supplements as well. Always fast to dispatch, even without the plus membership. The protein so... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Bulk. The products are good quality, easy to use, and fit well around training. The protein mixes well, tastes good, and doesn’t sit heavy, which is important when you’re trainin... See more

Company replied

Rated 5 out of 5 stars

I recently purchased Bulk’s Vegan Protein Powder in the Chocolate Cookies flavour and I’m really enjoying it. It has a nice chocolatey taste, mixes well, and is easy to include in my daily routine. I’... See more

Company replied


Company details

  1. #146 of 234 best companies in Fitness and nutrition

About bulk.com/uk

Written by the company

ABOUT US

From humble spare bedroom beginnings in 2006, Bulk Powders have evolved into the incredible Bulk™. We believe that health and nutrition is for everyone, no matter who you are or what you do. With transparency as our guiding light, our state-of-the-art facilities craft over 80% of your favourite Bulk™ goodies, using eco-friendly packaging and premium ingredients. With flavours that make your taste buds tingle, we ensure you’re getting the absolute best supplements to support your fitness and nutrition goals, every single time.

THIS IS BULK™

We're committed to creating world-class nutrition for every step of your journey.

LEAD, DON’T FOLLOW

We constantly push ourselves to be the best and have done since day one – we never compromise and neither should our customers. The best ingredients, the best formulations, the best taste, the best choice, the best service and the best brand experience.

CHAMPION OF THE PEOPLE

Champion of the people and a facilitator of choice. We understand that everybody and every body is different. We’re an open book of knowledge and expertise, empowering our customers to make decisions that fit their goals and feel right for them.

Our extensive range offers something for everyone.

PRACTICE MAKES PROGRESS

We celebrate the effort, routine and commitment it takes to look and feel good.

Goals evolve and priorities change. We’re a brand for every target, every win and every step along the way.

By sharing our journey and the journeys of those who inspire us, we build a foundation of trust with our customers, ambassadors and partners. Building a global community for the brand.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

69k reviews

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4.4

All reviews

(68,523)

14,914 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
clear whey

Rated 5 out of 5 stars

Vanilla and strawberry pure whey

Vanilla and strawberry pure whey protein has great taste and mixes really well. Great price too!

2 September 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind words! We're so glad to hear that you're enjoying the Vanilla and Strawberry Pure Whey Protein and that it mixes well for you. It's great to know you're happy with the price too!

We look forward to supporting you on your fitness journey.

Thanks,

Maya,

Bulk Customer Support

Rated 2 out of 5 stars

Nice products but bad customer service!

I've bought creatine and vegan protein powder from them and never had issues. But this time I tried the strawberry flavour vegan protein (from vanilla) and I have severe stomach issues and bloating. I have a sensitive stomach and hence why I get vegan protein than standard whey. I contacted customer care to check if I can change the flavour or if the batch is defective, because strawberry, banana, vanilla never gave me any issues with different brands like myprotein. Customer care told me that they would contact the quality check team and I requested for a confirmation email of this escalation for my reference, hasn't got it, though assured I would get one. Also, he didn't provide me with any solution, just said I would be contacted.

4 September 2026
Unprompted review
bulk.com/uk logo

Reply from bulk.com/uk

Hi Lokesh,

Thank you very much for taking the time to share your experience.

We’re very sorry that we missed the mark, and we understand how frustrating this must have been.

We’ve checked and can confirm that we’ve already emailed you with a resolution. Please check your inbox.

Kind regards,

Simran
Customer Champion
Bulk™

Rated 4 out of 5 stars

Should have been next day delivery but…

Should have been next day delivery but ended up taking a few days although it didn’t cost anything so not the end of the world. A bit pricey for whey protein but cheaper than MyProtein as they didn’t have any discounts at the time. As long as they continue to be cheapest I will continue ordering from Bulk. I ordered unflavoured whey which although isn’t the best tasting flavour, is in my opinion a bit nicer than MyProtein.

29 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hi,

Thank you so much for taking the time to share your experience with us.

We’re truly sorry to hear that things didn’t go as expected. This isn’t the kind of experience we want for our customers, and we’d love the opportunity to make it right. We’ve sent you an email directly and hope to work together to find the best solution.

We look forward to improving your experience and ensuring your satisfaction moving forward.

Kind Regards,

Sharavan
Bulk™ Customer Support

Rated 1 out of 5 stars

Avoid, buy cheap buy twice

Very poor product quality. The protein whey powder i was sold did not dissolve properly and the taste was nothing alike the advertised chocolate flavour. No, i’m not new to whey - I’ve been using myprotein and optimum nutrition for years and have enjoyed the taste of their chocolate shakes. It was very difficult to get a refund from bulk.

19 May 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hi Thomas,

Thank you very much for taking the time to give your experience. We're so sorry we missed the mark —we understand how frustrating that is.

We've sent you an email so we can talk about it and work it out together.

Your feedback is vital to helping us improve, and we value the opportunity to make it right and show you the level of service that we can provide.

Hope you have a great day.

Kind regards,

Rajender
Customer Champion Bulk™

Rated 5 out of 5 stars

Nice and easy order

Nice and easy order. Good delivery. I like the flavour of the whey protein shake and it dissolves well. I prefer it to the the vegan shake I previously bought.

1 September 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind review! We're so pleased to hear that you enjoyed the whey protein shake and found it easy to mix. It's great to know it’s working better for you than your previous choice.

We look forward to supporting you with your fitness goals again soon!

Thanks,

Elena,

Bulk Customer Support

Rated 5 out of 5 stars

Good clear online store

Good clear online store, fast and simple checkout.

1 September 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind words! We're so pleased to hear you found our online store clear and the checkout process fast and simple. We look forward to serving you again soon!

Thanks,

Maya,

Bulk Customer Support

Rated 5 out of 5 stars

Great experience overall.

Clear and concise product info, great quality products, fast and secure shipping. Very happy with product and service as one.

29 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for sharing your experience! We're so pleased to hear that you found our product information clear, enjoyed the quality of our products, and appreciated the fast and secure shipping. Your satisfaction means a lot to us.

Thanks again for your support, and we look forward to serving you again soon!

Maya,

Bulk Customer Support

Rated 1 out of 5 stars

Bulk - a completely cynical operation

This company (Sports Supplements Limited) clearly believes their customers are complete and absolute idiots. Like many intelligent one star reviewers here, I have been using Bulk products for many years. My recent purchase of 2.5kg of Pure Whey Protein cost me £57. This was the basic price without any so-called promotional offer.

Bulk are now genuinely expecting their customers to believe that the ‘standard’ price of this product is £90, and that out of the goodness of their heart, courtesy of an unbelievable ‘Payday Sale’, they are offering it at ONLY £75!! This is an increase of £32.5%. Their so-called standard price would have been an increase of 58%!!

As of now, I am no longer a Bulk customer, and I encourage others to follow. Their cynical dealings and approach to customers and general marketing strategy is contemptible. I have no doubt that this review (like all other ‘bad’ reviews here) will receive an automatic, meaningless and bland AI driven response, fitting of the cynical operation they are……

2 September 2026
Unprompted review
bulk.com/uk logo

Reply from bulk.com/uk

Hi Bill,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

I completely understand the frustration around price.

The cost of whey from our suppliers has risen sharply over the past year, driven by a global raw material shortage and a large lift in mainstream protein demand. We have absorbed as much of that cost as possible to protect our customers, but some adjustments have been unavoidable.

Bulk was founded to deliver great quality products at a great price, and that has not changed. To keep giving you strong value, we have launched Pure Whey Protein+, a three-source blend of whey protein, milk protein and collagen, delivering 24g of protein per serving, 4g BCAAs and no added sugar.

Thanks again for being part of the Bulk community.

Hope you have a great day.

Kind regards,

Shiv
Customer Champion
Bulk™

Rated 1 out of 5 stars

Extremely poor experience – contradictory information about an order that was apparently never dispatched

Extremely poor experience – contradictory information about an order that was apparently never dispatched

Really disappointed with how Bulk handled my order.

I ordered Basic Whey Protein Strawberry 1.25kg and specifically paid for next day delivery. When there was initially a delay, Bulk refunded the next-day delivery charge, which I appreciated.

Unfortunately, everything after that was a mess.

While my order was still showing as “processing”, Bulk explicitly told me in writing:

“Your package has been dispatched from our warehouse and is currently on its way to the courier company.”

When Evri still showed that they hadn’t received the parcel, I contacted Bulk again. I was then told to allow more time because the tracking would update “as soon as the courier scans your parcel on their next operational day.”

Naturally, I relied on this information and continued waiting for my parcel.

Several days later, Bulk suddenly emailed me saying that when their warehouse team went to PICK my order, they discovered the product was actually OUT OF STOCK. They then cancelled my order and refunded me.

How can a parcel have already been “dispatched from our warehouse” and be “on its way to the courier company” if, days later, the warehouse apparently discovered while trying to pick the order that the product wasn’t even in stock?

That is the part I find completely unacceptable.

This wasn’t simply a delivery delay or an unfortunate stock error. I was given specific information that my parcel had been dispatched, then told the issue was waiting for Evri to scan it, only to eventually discover that Bulk apparently hadn’t even been able to pick the product in the first place.

I even specifically pointed out to customer service that the order was still showing as processing on Bulk’s own website, yet I was still reassured that I needed to wait for the courier.

To make matters worse, after all this waiting they simply cancelled the order and issued a refund without offering an alternative product or any meaningful goodwill resolution.

I understand that stock discrepancies happen. What I don’t accept is being made to wait for a parcel based on repeated assurances about its dispatch and courier status, only to then receive a completely contradictory explanation several days later.

Extremely disappointing and deceptive experience.

2 September 2026
Unprompted review
bulk.com/uk logo

Reply from bulk.com/uk

Hi,

Thank you very much for taking the time to give your experience. We're so sorry we missed the mark —we understand how frustrating that is.

We've emailed you so we can talk about it and work it out together.

Your feedback is vital to helping us improve, and we value the opportunity to make it right and show you the level of service that we can provide.

Hope you have a great day.

Kind regards,

Rajender
Customer Champion Bulk™

Rated 5 out of 5 stars

Good Quality Products

From someone who struggles with IBS the Clear Whey has been amazing on my stomach. The EEAs are also very good.

Everything I have purchased from them mixes really well ⭐️⭐️⭐️⭐️⭐️

27 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for sharing your experience! We're so pleased to hear that our Clear Whey has been gentle on your stomach and that you're enjoying the EEAs as well. It's great to know that everything you've tried mixes well too - we work hard to ensure our products deliver on quality and convenience.

Thanks again for your support, and we look forward to helping you with your fitness journey!

Kai,

Bulk Customer Support

Rated 3 out of 5 stars

Price gouging at its finest …

Bought 5kg unflavoured whey protein just over 6 months ago. The product is fine, but it was £95 then, it’s now £170!! Looks like they don’t value repeat custom. Rip off, especially when their competitor will do the same weight/product for £80.

9 February 2026
Unprompted review
bulk.com/uk logo

Reply from bulk.com/uk

Hi William,

Thank you for taking the time to leave us your feedback on Trust Pilot.

We know a price change is frustrating, and we want to be upfront with you about why this is happening. The cost of raw materials has reached a record high globally, and despite our best efforts to absorb these pressures for as long as possible, we've reached a point where a small adjustment is unavoidable.

This wasn't a decision we took lightly. We constantly review the market to make sure our pricing remains competitive, and our commitment to giving you the best quality at the fairest price hasn't changed. As market conditions improve, that will always be reflected in how we price our products.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Rated 4 out of 5 stars

Great products

Great products, delivery is always good and fast! On last order I got a vanilla tasting whey protein isolate, but the bag says salted caramel. Not bothered by it, otherwise great products. I also use the super strength omega 3, creatine and electrolytes mix, and the magnesium bisglycinate.

30 August 2026
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Reply from bulk.com/uk

Hi Cristian,

Thank you for taking the time to leave such a great review.

We’re delighted to hear that you’re pleased with our products and that your deliveries are always fast and reliable. 

We’re sorry to hear that your vanilla-tasting whey protein isolate was labelled as salted caramel, but we appreciate you bringing this to our attention. I’ve shared your feedback with our internal team.

Kind regards,

Leeza
Customer Champion
Bulk™

Rated 5 out of 5 stars

Bulk Whey Product in Helping my Diet

Bulk Whey product is a great help in controlling my diet and the ordering process is easy to do and the delivery is quick and efficient

30 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind words! We're so pleased to hear that our Bulk Whey product has been a great help in supporting your diet. It's also wonderful to know that you found the ordering process straightforward and the delivery efficient.

We look forward to serving you again soon!

Thanks,

Maya,

Bulk Customer Support

Rated 5 out of 5 stars

I have been purchasing whey protein…

I have been purchasing whey protein from Bulk for over a year. Website is very user friendly making ordering easy. They also often have special offers you can take advantage of. Immediate confirmation of order and always a speedy delivery. I have never had any issues

29 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind words and for being a loyal customer for over a year! We're so pleased to hear that you find our website easy to use and enjoy our special offers. It's great to know that our speedy delivery and service have met your expectations every time.

Thanks again for your support,

Kai,

Bulk Customer Support

Rated 5 out of 5 stars

New (happy)customer here

New (happy)customer here , and new to any sort of sport supplements..website is very easy to navigate and very clear product information.
I used electrolytes first time and they seem to be a game changer, definitely felt more energised and my legs didn't turn to jelly along the very hilly cycle ride.
All product came very well packed in a resealable bags with the appropriate scoup included.
I've done a lot of online and in-club research and Bulk was consistently praised for it's quality.

25 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for sharing your experience! We're so pleased to hear that you're enjoying your first steps into sports supplements with us. It's great to know that the electrolytes made such a difference on your hilly cycle ride and that you found our website easy to use. We’re also glad the packaging and included scoop met your expectations.

If you ever have any questions or need recommendations, feel free to reach out. We’re here to support you on your fitness journey!

Thanks,

Zara,

Bulk Customer Support

Rated 2 out of 5 stars

Malted Chocolate daily punishment

I wanted to love Bulk. Delivery was fast, the price was fair, and if the story ended there this would be five stars. Then I tried the malted chocolate flavour in the whey isolate.

It's genuinely the worst thing I have ever tasted. I know part of this is on me — I should have gone with plain chocolate, and I definitely should not have committed to a 5kg tub of it. But no amount of personal responsibility prepares you for a flavour this bad. I don't think anyone has emotionally wounded me the way the person who approved this flavour in a taste test has.

So here's the deal: if anyone from Bulk reads this, go try the malted chocolate whey isolate yourself, then reply to this review just saying you get where I'm coming from. Do that and I'll bump this straight to 4 stars — knowing you've suffered through even a spoonful of what I've got 5kg of.

31 August 2026
Unprompted review
bulk.com/uk logo

Reply from bulk.com/uk

Hi George,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

We’re sorry to hear that we didn’t meet the mark.

We tried to find your order details but we could not find. Kindly help us with the oder number. 

Please complete our webform (https://help.bulk.com/hc/en-gb/requests/new) and we’ll look into the matter personally.

Hope you have a great day.

Kind regards,

Soni
Customer Champion
Bulk™

Rated 5 out of 5 stars

love the white choc whey protein powder

love the white chocolate whey protein powder i ordered a 500g before and just ordered the 1kg, tastes just like flavoured milk and a little like a milkshake
also have 2 of the large shake bottles

24 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind review! We're so pleased to hear that you're enjoying the white chocolate whey protein powder and that it reminds you of a milkshake - it's definitely a customer favourite. It's also great to know you're making good use of our large shaker bottles!

We appreciate your support and look forward to your next order. If you ever need any recommendations, feel free to reach out.

Thanks,

Elena,

Bulk Customer Support

Rated 2 out of 5 stars

Bought Pure Whey Protein with Chocolate…

Bought Pure Whey Protein with Chocolate - Less Sweet 1kg. Bulk shown its 23g protein. But the actual product shows 22g protein.

24 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hi Ben

Thanks so much for sharing your feedback.

We’re truly sorry to hear about your experience and understand how disappointing this must be.

We’ve sent you an email and hope to resolve the issue as quickly as possible.

Kind regards,

Leeza
Customer Champion
Bulk™

Rated 5 out of 5 stars

Great service from start to finish

Nice easy site to navigate with good product information. A great range to choose from and all items in stock at good prices.
Quick check out process and clear communications post sale with prompt delivery.
Items arrived as expected and I have not been let down with the actual quality of the products in use.

27 August 2026
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Reply from bulk.com/uk

Hey James,

Thank you for your kind review! We're so pleased to hear you found our site easy to navigate and appreciated the range of products, clear communication, and prompt delivery. It's great to know the quality of our products has met your expectations too.

We look forward to serving you again soon!

Thanks,

Zara,

Bulk Customer Support

Rated 5 out of 5 stars

Quality protein

Ordered whey protein good quality with 22g protein & 5g bcaa. Strawberry flavour is good & mix's well...fast delivery too!

27 August 2026
bulk.com/uk logo

Reply from bulk.com/uk

Hey,

Thank you for your kind review! We're so pleased to hear that you're enjoying the strawberry whey protein and that it mixes well for you. It's great to know that our fast delivery met your expectations too.

We look forward to fueling your fitness journey again soon!

Thanks,

Elena,

Bulk Customer Support

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