Great value for money playing bingo in afternoon on paper only £6.00 no more to pay.The electronics offers selected evening the packages start the same price as paper a paper book ( Monday/Tuesday).... See more
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Just so dirty. Chairs are stained, many with obviously bodily fluids. The stench of cigarettes and vape fumes wafting throughout the whole place with smokers congregating immediately outside... See more
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You have done such a great job with refurb the place looks bigger and brigther quick service with food and drink and easy access to machines and i love the buzzer on table
Company replied
I have always enjoyed playing bingo, and have done for over 50 years. Nothing wrong with the club, there's always good company, and the staff are always friendly and helpful. I am disappointed thoug... See more
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Company details
- #3 of 6 best companies in Bingo hall
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Southernhay, SS14 1DH, Basildon, United Kingdom
- 1268281054
4.2
Great
27 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Buzz Bingo - Basildon
Hi Joseph,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do try to resolve any issue as quickly as we can.
Good luck!
Kind regards,
Claire
Customer Reviews Team
I live going to Basildon Buzz bingo all…
I love going to Basildon Buzz bingo all of the staff are so lovely. They are like a 2nd family. Just would be nice if I won every now and then lol
3 April 2024
Unprompted review
Reply from Buzz Bingo - Basildon
Hi Dee,
I hope you are well.
Thank you for taking the time to leave us a review for our Basildon Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experiences with our staff in the club who work hard to provide a friendly environment to our customers.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Gripes and moans that can be rectified
Not enough staff firstly, leading to long wait to buy books and sometimes missing a game! No body on hand to give change for table top bingo and as for the live games via video….useless. Out of sync and the awful canned applause after every win is terrible. Please get rid!! Lastly I have to use the disabled toilet and it needs a few adjustments like a shelf around the sink area to put medical stuff also nothing in there to dry your hands! Disgraceful.🤬
2 March 2024
Unprompted review
Reply from Buzz Bingo - Basildon
Good morning Patricia,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
I am sorry to hear of the staffing issue at our Basildon club. I will certainly pass this along to the team, as well as your feedback on the live game and the team that deals with that.
Regarding the disabled toilet, unfortunately, any adjustments like that would need to be passed through several different departments to be authorised but, again, I can certainly pass it offer to the teams.
I do hope you continue to visit and wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Basildon
Good afternoon Mark,
Thank you for your review.
I am glad you have found everything and everyone so helpful! We do strive to offer the best service possible, be that online or in club.
I wish you continued luck with us!
Kind regards,
Richard
Customer Reviews Team
Awful
queue for books, for too long missed game, then queue for a drink no staff and the odd ones are rude! This is Basildon, now gonna make Mecca my regular
31 October 2023
Unprompted review
Reply from Buzz Bingo - Basildon
Hi Diane,
I am sorry to hear of your experience on your visit to the club. If you wish to discuss this further please contact our Customer Service Team at support@buzzbingo.com. We do not want any of our customers to feel this way and thank you for taking the time to leave a review, any feedback is always appreciated and will help us work towards providing a better experience for our customers.
Kind regards,
Buzz Bingo Customer Service
Do NOT visit Buzz Bingo
Do NOT visit Buzz Bingo. I won the bingo and ‘apparently’ the caller didn’t hear me BUT everyone around me did. Absolute racketeers. It should be boycotted and close down like all the high st seems to be. Management tried to make peace by paying me £10!!????? Do NOT visit buzz bingo.
18 May 2023
Unprompted review
Reply from Buzz Bingo - Basildon
Hi Autumn,
I am sorry for your experience in our Basildon Club. Unfortunately when claiming bingo it is the players responsibly to stop the game and the caller must hear the claim. I understand your disappointment but these are the rules of the game.
I do hope you visit us again and thank you for your leaving us your review.
Kind regards
Buzz Bingo Customer Service
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