Everyone from walking in is super friendly and helpful. Nothing is too much trouble. I was a bit nervous using the electronic boards but was assisted through the whole thing. Only go on Thursday but... See more
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QFriendly staff, buzz always running competitions and offers. Local to us so a win win. Great atmosphete and bingo callers are all excellant especially Steph. Front of house staff Donna, Michelle, Ste... See more
Company replied
The bingo hall is in need of a refurbishment and an improved cleaning regime. The brass hand rails have not been polished in a long time which makes them feel sticky. This and seeing the same pieces o... See more
Company replied
Staff are always very welcoming and friendly. Being new recently to using the app and getting an extra deal is great. Offers on paper bingo and on machines are very good so always welcome.
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Company details
- #3 of 5 best companies in Bingo hall
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
You should know
3.9
Great
3k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Confusing Message wordings from Buzz
My concern is regarding the wording used in some of Buzz Bingo’s promotional text messages and emails, as I feel that certain terms could be misleading or, at the very least, open to misunderstanding by members.
Yesterday, 14 August, we received a text message which read:
“FREEBIE FRIDAY 14/8 SHOW FOR FREE £10 off BIG BOOK.....”
When I read the word “Freebie,” I naturally understood this to mean something being provided at no cost. In other words, I assumed that the Little Book was being given away free of charge. However, when I approached the cashier, I was informed that the offer actually meant £10 off the Big Book.
I appreciate that Buzz Bingo may have intended the word “Freebie” to be used in a promotional sense, but if members are then required to pay for the item, I think it is reasonable to question whether “Freebie” is the clearest and most appropriate description.
I have also previously raised a similar concern regarding the term “All In.” In ordinary English, “all in” or “all-inclusive” would generally mean that everything is included in the stated price, with no additional charges for the items covered by the offer.
On 9 June, Buzz Bingo sent members an email advertising a Freebie Weekend, including “Free Paper All In.” However, at Buzz Feltham, staff were announcing that members would still have to pay £1 for the Big Money Live game.
This did not seem consistent with my understanding of the words “Free Paper All In,” so I contacted the CEO of Buzz Bingo and politely asked for clarification and for the matter to be resolved. Unfortunately, I did not receive a response from the CEO. Instead, I subsequently stopped receiving the regular emails that I had previously received from Buzz Bingo.
There also appears to be some inconsistency in the wording of the promotional text messages we receive. For example, some messages say “Free Bingo”, yet members are still required to pay for the Big Money Live card. Other messages say “Free Paper All In”, while again the Big Money Live card has to be paid for. On other occasions, the wording specifically states “Free Bingo... Excludes BML and National.”
This raises an obvious question: if “Free Bingo” and “Free Paper All In” also exclude Big Money Live and National, why is this not clearly stated in those messages as well?
I am not suggesting that Buzz Bingo is deliberately trying to mislead its members. However, the different wording used in these promotions can certainly create confusion and lead members to believe that they are receiving something completely free, only to discover when they arrive at the club that an additional payment is required.
Surely, it would be much clearer for everyone if Buzz Bingo adopted one consistent and unambiguous wording for these promotions. For example, if Big Money Live and National are not included, this could simply be stated clearly in every relevant promotional message.
I hope Buzz Bingo will take this observation in the constructive manner in which it is intended. My concern is simply that members should be able to understand exactly what an offer includes before deciding whether to attend the club.
After all, there should be no need for members to interpret promotional wording or discover the exclusions only after arriving. If something is described as “free” or “all in,” members should be able to understand precisely what that means.
I would therefore appreciate it if Buzz Bingo could review the wording used in these promotions and consider introducing a consistent format that is clear, accurate and transparent to all members.
14 August 2026
Unprompted review
The staff are extremely helpful and…
The staff are extremely helpful and friendly.
13 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Graham,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
If you like getting £1 wins on a…
If you like getting £1 wins on a feature that you have spent thousands to achieve then this is the company for you screen recordings have been made of each gaming experience and will be sent to ecogra and gaming commission alike so I suggest that everyone join in with me and do the same.
11 August 2026
Unprompted review
Reply from Buzz Bingo
Hi There Patricia,
Thank you for taking the time to leave us a review. I am sorry to hear that you are unhappy with the outcome of your games.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Slots are an absolute nightmare
Slots are an absolute nightmare , over £50 on 10p and not a single bonus. I got 10 free spins and gave back 5p .
Avoid .
11 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there James,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Very disappointing experience with Buzz Bingo
I was removed from the Buzz Bingo Rewards programme without being given a clear reason. When I contacted online support to ask what had happened, I found the response from the staff member extremely abrupt, rude and arrogant.
They repeatedly referred me to term 27.2, but when I actually read through the terms and conditions, I could not see how I had breached the terms they were referring to. I tried to get a proper explanation, but the member of staff simply kept referring me back to the same term rather than properly addressing my concerns.
From my experience, it feels as though there may have been an error with my account, but instead of investigating or correcting the issue, the support staff appeared unwilling to acknowledge that possibility.
The whole experience was incredibly frustrating and disappointing. Customer service should involve listening to customers and clearly explaining decisions, rather than repeatedly quoting a term without explaining how it applies to the individual situation.
Based on this experience, I would strongly recommend thinking twice before downloading the Buzz Bingo app or participating in the Rewards programme. I hope Buzz Bingo reviews how these situations are handled and provides customers with better explanations and more respectful customer service.
10 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Jack,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear of how you feel following your experience when speaking with our Customer Service team.
I will certainly pass this over to the relevant people for this to be reviewed.
Kind regards,
Tia
Customer Reviews Team
Only played in one room,but same winners all time
Only played in one room and room i did play in I never won due to same winners winning all time. Price and number of players were fine
10 August 2026
Reply from Buzz Bingo
Hi There Lesley,
Thank you for taking the time to leave us a review. I am glad to hear you appreciate the pricing of our games. I am however sorry to hear that you are unhappy with the outcome of your games.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Bingo is fine but food is not nice
Bingo is fine but food is not nice, chips very dry, burger was hard and dry even with lots of mayo on. I wouldn't recommend the food at all.
9 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Leeanne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Warm welcome and great offers
Staff are always very welcoming and friendly. Being new recently to using the app and getting an extra deal is great. Offers on paper bingo and on machines are very good so always welcome.
8 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Valerie,
Thank you so much for your lovely review!
We’re delighted to hear that you’ve found our staff welcoming and friendly, and that you’re enjoying the extra deals and offers available through the app.
It’s great to know you’re making the most of the paper bingo and machine offers too. We really appreciate your support and look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Love buzz bingo...
Love buzz bingo...
Love the clubs, prizes and food. Good night out without breaking the bank. Also love the variety of slots online
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Kelly,
Thank you for the fantastic review!
We’re so pleased to hear you love our clubs, prizes and food, and that you enjoy a great night out.
We will always strive to keep our pricing as affordable as possible.
It’s also great to hear you’re enjoying the variety of games online.
We look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there,
Thank you for the lovely review, your kind words mean a lot to us.
We’re pleased to hear you’re enjoying the club and the great deals, I am sure the team will love to hear your comments.
We look forward to welcoming you back soon.
Kind Regards,
Tia
Customer Reviews Team
Everyone from walking in is super…
Everyone from walking in is super friendly and helpful. Nothing is too much trouble.
I was a bit nervous using the electronic boards but was assisted through the whole thing. Only go on Thursday but went to the Christmas in July event and will probably go to some of the other special events.
There is some confusion over pricing and when we went to the Christmas in July event the advertising made it appear it would be £15 but when we got there it was an extra £10 for bingo so it was £25 a bit misleading in the wording of the advert.
25 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Lynne,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that you found the team friendly and helpful, and that the team in club were able to support you with the electronic boards. It’s also great to hear you enjoyed our Christmas in July event and are considering joining us for more special events.
We’re sorry for the confusion around the pricing and appreciate your feedback regarding the wording of the advert. We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.
Kind Regards,
Tia
Customer Reviews Team
Staff friendly food good and even…
Staff friendly food good and even managed a win.
1 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Lesley,
Thank you for the lovely review, it really means a lot to us.
We’re pleased to hear you enjoyed the friendly service and good food, and congratulations on your win!
We look forward to seeing you again soon.
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi!
Thank you for the fantastic review! We really do appreciate your kind comments, it means a lot to us.
We’re delighted to hear you had such a great experience and have no complaints.
We look forward to welcoming you back again soon.
Kind Regards,
Tia
Customer Reviews Team
The bingo hall is in need of a…refurb
The bingo hall is in need of a refurbishment and an improved cleaning regime. The brass hand rails have not been polished in a long time which makes them feel sticky. This and seeing the same pieces of litter on the floor under the tables for weeks on end puts me off ordering food.
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the cleanliness of the club has affected your experience, particularly the hand rails and litter under the tables.
We appreciate you bringing these concerns to our attention and will make sure your comments are passed on to the team.
Kind Regards,
Tia
Customer Reviews Team
Regulars made me feel very uncomfortable
Staff were OK tables small tight
Regulars were very loud when some one else spoke they didnt like it. They were rude annoying and made me feel very uncomfortable
I travel to alot of buzz bingos never have I felt awkward. Regulars took the piss out off another lady
1 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Karen,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Friendly staff reasonable prices and…
Friendly staff reasonable prices and hall clean. Good menu too.
4 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Kim,
Thank you for the lovely review.
We’re delighted to hear you enjoyed the friendly service, reasonable prices and clean surroundings.
It’s great to know you’re enjoying the menu too, we strive to provide the best services possible.
We look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Very clear caller
Very clear caller. Friendly staff.
Need better cleaners though as the banisters are disgusting and no soap in the disabled toilet
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Mandy,
Thank you for taking the time to leave your feedback.
We’re pleased to hear you found the caller clear and the staff friendly. We’re sorry to hear about the cleanliness issues, particularly the banisters and lack of soap in the disabled toilet.
We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.
I hope any future visits are nothing but enjoyable.
Kind Regards,
Tia
Customer Reviews Team
Really enjoy this club
Really enjoy this club. Staff are very friendly and helpful. A lot of good offers too and of course always a boost when I get a win 😄
4 July 2026
Unprompted review
Reply from Buzz Bingo
Hi there Gail,
Thank you for the lovely review!
We’re really pleased to hear you enjoy the club and find the team friendly and helpful. It’s great to know you’re enjoying the offers too, and even better when they come with a win!
We look forward to seeing you again soon.
Kind Regards,
Tia
Customer Reviews Team
Friendly staff
QFriendly staff, buzz always running competitions and offers. Local to us so a win win. Great atmosphete and bingo callers are all excellant especially Steph. Front of house staff Donna, Michelle, Steve & Ann always welcoming.
4 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Ann,
Thank you so much for the lovely review!
We’re delighted to hear you enjoy the friendly atmosphere, competitions and offers, and that we’re conveniently located for you.
We’ll be sure to pass your kind words on to Steph and the rest of the team.
We look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
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