Claire the Manager here at Buzz Bingo Derby City is amazing, She always goes out her way to speak with customers like myself also she gives you a warm welcome. Plus the new Dab & Gab session on a W... See more
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Staff friendly and very helpful if you need information or help. Meals always delivered to your table very quickly cooked to order and tasty. It's a good place to socialise with friends or on your own... See more
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Went to the Derby Branch yesterday never played outside the family before. Had a gentleman called Daz who explained everything he was extremely helpful. Even came to sit in when the game started to ma... See more
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Never ever will we go to buzz bingo again, stale cob, burnt chicken tea that tastes of coffee, a board that turns off albeit fully charged bingo running 30mjns late, new but not shown a thing or tol... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Liversage Street, DE1 2LD, Derby, United Kingdom
- 1332299998
You should know
4.4
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Unequal rights …
Why do I have to arrive one hour before the session starts just to get a touch pad? Not enough for everyone wanting one makes it an unequal playing field. Last week queuing out the door because they only have two tills selling packages and the girls were sharing one card reader !
26 July 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi there Sue, I hope you are well.
Thank you for taking the time to leave a review for our Derby Club. I am sorry to hear of your experience with our ques. We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
The prize money is poor for the cost of a touchpad
The prize money is poor for the cost of playing. I don't think it is fair when they pile all the money on the last house. 4 at £100 and £500 on the last house.
28 June 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi Elaine,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Getting more and more expensive to play…
Getting more and more expensive to play . Then linking up with bigger clubs even less chance of winning .
4 July 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi Sheila,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
The app is terrible if you want to lose…
The app is terrible if you want to lose all your money then use it
2 July 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi there Gavin,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games on our App! I can confirm these work the same way as the games on our website.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling, it is always nice to have a win, but unfortunately, there is no guarantee that you will win the amount you have put into the app or wesbite.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Claire
Customer Reviews Team
Went to the Derby Branch yesterday…
Went to the Derby Branch yesterday never played outside the family before. Had a gentleman called Daz who explained everything he was extremely helpful. Even came to sit in when the game started to make sure everything was set up correctly on the tablet. 10/10 for customer service. Thanks Daz.
22 June 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi Jess,
I hope you are well.
Thank you for taking the time to leave us a review for our Derby Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Absolutely spectacular and always go…
Absolutely spectacular and always go back again & again due to the there great customer service
13 April 2024
Unprompted review
Reply from Buzz Bingo - Derby
Hi Connor,
I hope you are well.
Thank you for taking the time to leave us a review for our Derby Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
The staff are friendly and always ready…
The staff are friendly and always ready to help if needed the prices for tickets are reasonable and the prize money is good.
2 March 2024
Unprompted review
Reply from Buzz Bingo - Derby
Good morning Christine,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Derby. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Derby city bad experience with bingo…
Derby city bad experience with bingo seller i asked for my package ................................................... and then i was being encouraged to buy more tickets .
I said no thankyou... But that wasnt heard ..
so she kept asking me to buy more tickets which i replied No.
Thought up selling of tickets was wrong..
I was made to feel ashamed because i didnt buy more tickets... i will not return again ...
25 January 2024
Unprompted review
Reply from Buzz Bingo - Derby
Good morning Jay,
Thank you for your feedback.
I am sorry to hear of your experience at our Derby Club, this is not what we want to hear.
If you would like to discuss this further, please give us a call on our freephone number 0808 169 1459, where one of our team will be happy to talk you through your experience further. We are open 10am till 8pm 7 days a week.
Again, I do apologise for your experience.
Kind regards,
Richard
Customer Reviews Team
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