Goodiebox België Reviews 1,264

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Webshop has been closed for over a month, I don't get a decent answer when it Will open again. As a birthday present I received a code but I still can't exchange it because webshop is closed. I really... See more

Company replied

Rated 5 out of 5 stars

It's a very nice way to try some new products. The quality of products mostly very high. I just don't like cosmetics from Poland, mostly they don't suit my skin. Also it should be nice to make some ch... See more

Company replied

Rated 1 out of 5 stars

I sent a goodiebox back, but still got an incasso procedure started. I mentioned this and the team said they fixed it. Now I have an even higher bill than before even though I sent the goodiebox back... See more

Company replied

Rated 4 out of 5 stars

I have just received my first box. I found it nice, well packed and varied products. There was a hair mask that smelled terrible, but smells are quite personal. Sending cost is a 👎🏻 A good buy.

Company replied

Company details

  1. Beauty product supplier

Written by the company

Goodiebox heeft als missie om vrouwen over de hele wereld te inspireren om tijd voor zichzelf te nemen – zonder schuldgevoel. We nemen afstand van de cultuur waarin vrouwen zich steeds moeten verontschuldigen en zeggen: sorry not sorry! 🔥 Met Goodiebox ontvang je elke maand een zorgvuldig samengestelde selectie van beautyproducten die je zullen verrassen en blij maken. Elke box zit vol met geweldige producten om te ontdekken, proberen en van te houden 🌟 We laten je de nieuwste trends en populairste merken uit de beautywereld zien 💄💋 – elke box wordt met liefde, aandacht en zorg samengesteld. Ons geweldige Team Happiness staat altijd voor je klaar. De snelste manier om contact op te nemen is via de chatbot in de app of op onze website. Je kunt ons ook bereiken via e-mail, Facebook of Instagram 💌 Benieuwd? Lees meer op onze website en ontdek het Goodiebox-universum.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

I have just received my first box

I have just received my first box. I found it nice, well packed and varied products. There was a hair mask that smelled terrible, but smells are quite personal. Sending cost is a 👎🏻
A good buy.

11 December 2025
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Welcome to Goodiebox! 🎉
We are glad your first box arrived safely and that you liked the variety. You are absolutely right about the hair mask, scents are very personal, and unfortunately, not every fragrance works for everyone! Regarding the shipping costs, we hear you; we try to keep them as low as possible while ensuring reliable delivery. We hope you enjoy the rest of your goodies!

Rated 5 out of 5 stars

It's a very nice way to try some new…

It's a very nice way to try some new products. The quality of products mostly very high. I just don't like cosmetics from Poland, mostly they don't suit my skin. Also it should be nice to make some choice about decorative makeup, just to exclude some categories that I don't use at all.

25 November 2025
Goodiebox België logo

Reply from Goodiebox België

Thank you so much for your feedback, we'll make sure that our whole team is aware of it and use it to improve ourselves. ❤️ Everyone has different preferences and favorites, so we always try to offer a wide variety of both products and brands!

We're happy you like the concept and are very grateful for your review. 🙌

Rated 1 out of 5 stars

Never again

It’s a complete rip off. The first boxes were fine and later on I only received boxes with cheap sh*tty materials.
All very cheap!!!
Don’t do it….!

1 October 2024
Unprompted review
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Reply from Goodiebox België

I'm sorry to hear that you've felt disappointed with the recent boxes. 😔 Our goal is always to include high-quality, diverse products to give members a great experience each month. We’re continuously working to improve and would love to know more about any specific items that didn’t meet your expectations—feedback like this really helps us get better. 🙏🏻 If there’s anything we can do to make it right, please don’t hesitate to reach out! 💕

Rated 5 out of 5 stars

Super friendly staff!

Super friendly staff, immediately helped me forward!

2 May 2023
Unprompted review
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Reply from Goodiebox België

Hi Brenda,

Thank you so much for the lovely review ❤️ You are amazing!

Love,
Team Goodiebox

Rated 5 out of 5 stars

Great service

Great service!
Even when something goes wrong they really are helping en fast too.
Nothing bad to say.

26 April 2023
Unprompted review
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Reply from Goodiebox België

Hi Inez,

Thank you for the nice review ❤️ We really appreciate it!
Anytime. Any problem, we are here to help!

Love,
Team Goodiebox ⭐️

Rated 1 out of 5 stars

The worst service ever

The worst service ever. Many people, including me are still waiting for the box for February, and in the meantime we got charged for the March box, too. I just cancelled my subscription because all we get is promises.

14 March 2023
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Andrea,

Thank you for your review💌

So sorry to hear that you didn't receive your Februari box yet. No worries! We would love to help you further as soon as possible🙌 Therefore, I have asked for your contact formation via TrustPilot so that I can dive into the matter and resolve it for you. 🧡 Love, Goodiebox Team

Rated 1 out of 5 stars

I sent a goodiebox back and got fined for it.

I sent a goodiebox back, but still got an incasso procedure started. I mentioned this and the team said they fixed it. Now I have an even higher bill than before even though I sent the goodiebox back weeks ago. They say I should go fix it myself. Incredibly rude, don't even order here please.

21 January 2023
Unprompted review
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Reply from Goodiebox België

Hi Leen, thank you for your review ✉️ When you are of the opinion that the incasso procedure is not correct, because you sent your Goodiebox back, then please gather the needed evidence of this and send this to the incasso agency 🤞 They will be able to drop the incasso process for you if this is indeed true. I have asked for your information here on Trustpilot, so we can have a closer look into your account if needed 💜 All the best, Team Goodiebox

Rated 3 out of 5 stars

The goodiebox not what it was before:

The goodiebox not what it was before:
Don't get me wrong i still like the goodiebox, but I don't love it anymore, the products are less and less (although the price went up), smaller and more 'useluss' things. It's still great for sometimes discovering new things (but not so frequently as before). I also think they see it themselves because now each month they ask to add products yourself (for which you have to pay obv.). Before I always got so excited for the goodiebox, now it's more of a shrug moment.
But the company itself still has great values so I do hope that they will find their new breath again!

24 October 2022
Unprompted review
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Reply from Goodiebox België

Hi Laura Maria, thank you for letting us know and providing us with feedback 💖 We will make sure to pass it on to the rest of our team and hopefully you'll find yourself in the future, loving your monthly Goodiebox as before 😊 If there's ever anything we can help you with, please do let us know! All the best, Susanne - Team Goodiebox

Rated 5 out of 5 stars

Greatest shop allertijden!

Love de boxen en beste customer service ever!!!

19 August 2022
Unprompted review
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Reply from Goodiebox België

Hi Angelique, super bedankt voor je lieve review ⭐️ Wij zijn heel blij om te zien dat onze boxen en customer service jouw zo goed bevallen 💪 Hopelijk kunnen wij je nog heel lang happy maken met jouw Goodieboxen 🌷 Liefs - Elena

Rated 5 out of 5 stars

Loved it

The box itself was very nice. You get a lot for the amount of money you pay. There was a product that was opened and spilled. When I send them an email, they solved it wonderfully.

4 April 2022
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Ellen, thank you for your review!🌟 I'm so glad to hear that you're happy with your Goodiebox and with the service that we provide.🎁 I hope that you get to enjoy all the Goodies in your box!🙌 All the best, Charlotte

Rated 5 out of 5 stars

Honest company

The products are great, the boxes are pretty (and if you like DIY you can get extremely creative) and the customer service is friendly (nowadays, it's rare enough to mention it). Since the beginning of my subscription, the quality and service has remained impeccable, without any unpleasant surprises. I feel like I'm dealing with an honest company in line with my values.

18 March 2022
Unprompted review
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Reply from Goodiebox België

Hi Soraia 💛 Thank you so much for your kind words ✨ I do love too to get creative with our boxes, they sneak into every corner of my house haha! We are so happy to read that you are happy with our service, we try our best everyday and goal is to spread happiness and to make sure you take some well deserved me-time 🌷 I hope you'll have a lovely day and feel free to reach out to us if you have any questions 💪 Love, Lis. Team Goodiebox

Rated 5 out of 5 stars

Goodiebox makes my day every day

Goodiebox makes my day every month.
Not just every month but every day.
There are a lot of products I use and also new products to get to know.
Their support and goodiepoints makes the company to what it is: awesome and innovating. Definitely worth 5 out of 5!

Goodiebox maakt niet enkel mijn maand goed maar elke dag. Sommige producten gebruik ik dagelijks, andere leer ik elke dag een beetje beter kennen,
Hun support en innovatie maakt het bedrijf tot wat het is: geweldig.
Zeker een 5 op 5 waard!

11 March 2022
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Charlotte 💛 Thank you so much for your kind words! We love that we help you getting out of your comfort zone by letting you try new products and we love to hear that you think we are awesome, so are you!! 🤩 Hopefully you'll have a lovely week and thank you for taking the time to write a review about us 💐 Love, Lis. Team Goodiebox

Rated 5 out of 5 stars

Birthday every month !

What a pleasure it is to receive my Goodiebox every month! I am waiting as impatiently as a child for THE surprise! What will it be this time? Curious about my next Me-Time products....
It seems like every other month is my birthday with such nice gifts every time ;)
And if things go wrong with the delivery, you get such a sweet and good service and follow-up after you report it.
Just love my Goodiebox <3

16 February 2022
Unprompted review
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Reply from Goodiebox België

Hi Isabelle, thank you so much for your lovely words 🧡 We hope to treat you to your monthly me-time for many years to come! If you ever have a problem or a question for us don't hesitate to ask, we're here for you 🙌 Best wishes, Tanja- team Goodiebox.

Rated 5 out of 5 stars

Amazing customer support

Lisanne has helped me immediately with a payment issue/question! She is a great addition to your customer support team.

9 February 2022
Unprompted review
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Reply from Goodiebox België

Hey Dayna 💛 Thank you so much for your kind words! They make my day ☀️ If you ever again have any questions or problems that me or my team can help you with, let us know because we are here for you 💪 Love, Lisanne. Team Goodiebox

Rated 5 out of 5 stars

Today I received the first Goodiebox

Today I received the first Goodiebox. Can´t wait to try all the products.

23 November 2021
Unprompted review
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Reply from Goodiebox België

Hi Eldisa, thank you for the review! 🤗Amazing that you received your first Goodiebox, we hope that you enjoy all the products.❤️Love, Melissa

Rated 5 out of 5 stars

Advent box

I just received the advent box and I am so pleased. It is a nice white box with top mirror and 3 drawers filled with 30 Christmas beauty presents, one for every day in December. Every small box hides a nice product like day cream, nail polish, mascara, etc. A really nice present to surprise someone or just for yourself.

22 November 2021
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Ann! We're so pleased to hear that you're loving the advent box 😍 We love being able to treat you during the holidays 🎄✨ I hope you enjoy every little goodie in there and have a wonderful december! Love, Tanja

Rated 5 out of 5 stars

I definitely recommend Goodiebox

I must say I love this monthly treat! The boxes always contain great quality products with a nice variety. I’ve always had great service. In the box I received this month, I had one product that got damaged in the proces. This was the very first time during my membership and I had to contact their costumer services. I got a quick and very friendly reply with a proposal for a compensation for the damaged product. I’m very grateful I got helped so fast and in such a friendly way! Thank you Susanne 😉! I definitely recommend Goodiebox to everyone!

17 November 2021
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Natacha, we are so happy to hear that we can surprise you every month with a new Goodiebox full of nice products😊. Good that you send us an e-mail and that Susanne could find a solution right away👌. Susanne is the best💪 Team Happiness is always there to help you🙌. Best, Roy Team Goodiebox

Rated 5 out of 5 stars

A monthly surprise of self love

Every month, receiving my Goodiebox is a moment of surprise. A caring packaging and great variety of quality products.
In the 2 years I’ve had the membership, there have been two broken products upon delivery and the happiness team is incredibly reactive and eager to help.
I highly recommend that each person deserves a feel good moment and the Goodiebox is definitely the thing I need to focus on myself 🥰

15 November 2021
Unprompted review
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Reply from Goodiebox België

Helloo 💚 Your kind review is such a nice start of our day ☀️ We do care alot about our members and we love that we can help you create that well deserved me-time once a month 🌈 Team Happiness is here for you 💪 Love, Lis. Team Goodiebox

Rated 5 out of 5 stars

Goodiebox is in one word ‘amazing’

Goodiebox is in one word ‘amazing’. Every month I look forward to recieve this box. There is a lot of variety between the products. This box is my gift to myself every time and it makes my day when I find it on my doorstep. The service is also incredible, last month I had a product of which the bottle broke and I got the product again and another empty box because it was damaged by the product. It also really nice to get Goodiepoints if you write reviews about your box and what’s in it. You can save these points to get a box for free. My opinion about Goodiebox, 12 points on a marge of 10! I m a happy Goodieperson 😊😊 Lots of love and keep up the good work! Tine Oetzmann x

4 November 2021
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Tine, thank you so much for your kind words and lovely message, this warms our hearts 😇 We are thrilled to hear you consider yourself a happy Goodieperson - that's what matters most to us 💫 All the best Tine, and you know where to find us if you have any questions 🤞🏼 Sincerely, Susanne Team Goodiebox

Rated 5 out of 5 stars

as always I was very excited to receive…

as always I was very excited to receive my monthly Goodiebox :) to my surprise I received 1 article double and 1 was missing .
i sent an email to the goodiebox staff and not only were they super friendly, they immediately sent me the missing article and I could keep the double article :) what a service !!!

4 November 2021
Unprompted review
Goodiebox België logo

Reply from Goodiebox België

Hi Mirjam! 🧡 We are glad to hear that we were able to help you out like this, thank you for your lovely words 😃 Have a great weekend up ahead and we wish you all the best 🔥 Sincerely, Susanne Team Goodiebox

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