Citizens Advice Hammersmith & Fulham Reviews 

7
TrustScore 2.5 out of 5

2.4

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Company details

  1. Charity
  2. Citizens Advice Bureau
  3. Non-profit organisation

Information provided by various external sources

Citizens Advice Hammersmith & Fulham delivers advice and information services in the London Borough of Hammersmith and Fulham on welfare benefits, debt, housing, employment and other areas of public law. We also run Avonmore Library on behalf of the Council, and deliver training on IT skills at various community centres in the borough.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(7)

1 review in the last 12 months

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Rated 1 out of 5 stars

Citizens advice hackney london



Reviews
Citizens Advice Southwark - Peckham

Reviews
Citizens Advice

Google review summary
5
4
3
2
1
3.5
(38)

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Renuka Anbalagan
9 reviews
a year ago
There is no way of getting in contact with the citizen advice team as it is set in a loop to make you think you are going to be out through to a rep but it will bring you back to the main menu when you wait in 2 mins of the call going … More
❤️1

roosafer
2 reviews
3 years ago
Terrible service all round the website is awful cant find any information I need. Tried phoning just took me round the same loop over and over until it hung up on me. I'd give it no stars if I could.

🙏❤️6

Maureen Walker
Local Guide·12 reviews
4 years ago
Cold receiptinest it seems like a bogus company filling poor with bad advice no where to but them but you become worst off when you are dealing g with peakam citzen advice and them as head office crooked services I'm reporting them .
🙏1

Q s
7 reviews
2 years ago
I don’t know what is wrong with Citezen advice when you make call no one answer keep staying over the phone for hours and hours no one answer
🙏1

BABAK ALPHA
10 reviews·2 photos
a year ago
they don't listen to u carefully. just has a name
❤️1

Ozi Osman 103
Local Guide·151 reviews·284 photos
3 years ago
The worse every customer service ever experienced rude security guard that cannot speak English
🙏2

s kadi
Local Guide·14 reviews·7 photos
8 months ago
Very lazy , unhelpful, careless,

Blueshores 08
5 reviews
6 years ago
Very rude staff member called Ronnie
🙏8

Flavia Dell`Isola
8 reviews
11 months ago
Useless

AJ K
3 reviews
5 years ago
Exceptionally hostile and unhelpful.
🙏6

Micky Evans
5 reviews
8 years ago
No joy!!!
🙏5

Hackney Mare Street Staff are Useless Sos
a day ago
New
I went to citizens advice today who are temporary based in hackney service centre 1 hillman street hackney. This is because their offices are closed for renovations. CITIZENS ADVICE are clearly extorting money from the govenment as a … More
2

Majda Bahtanovic
5 years ago

Salem Mohamed Idris
2 reviews
2 years ago

Murilo Pereira
Local Guide·71 reviews·470 photos
5 years ago

Sorin Mihail Stavaru
Local Guide·44 reviews·68 photos
6 years ago

Jurij Igosev
Local Guide·166 reviews·1972 photos
6 years ago

Mario dermenov
7 photos
6 years ago

Angel White
Local Guide·29 reviews
3 years ago
Got meeting arrange promt.. You need to phone leave your name number they phone you back if they don't phone back in four days then ask head office to contact them. They need a cash injection of 50 million to bring it back to what it was.. … More
🙏2

Fernanda Hanson
7 reviews
a year ago
The team here is excellent. So helpful full of information. I had no idea that the citizens advice could be so straightforward. … More
❤️2

Reviews
Citizens Advice

Google review summary
5
4
3
2
1
3.5
(38)

Reviews
All
phone2
name2
information2
Sort by
Most relevant
Newest
Highest
Lowest

Renuka Anbalagan
9 reviews
a year ago
There is no way of getting in contact with the citizen advice team as it is set in a loop to make you think you are going to be out through to a rep but it will bring you back to the main menu when you wait in 2 mins of the call going … More
❤️1

Angel White
Local Guide·29 reviews
3 years ago
Got meeting arrange promt.. You need to phone leave your name number they phone you back if they don't phone back in four days then ask head office to contact them. They need a cash injection of 50 million to bring it back to what it was.. … More
🙏2

Fernanda Hanson
7 reviews
a year ago
The team here is excellent. So helpful full of information. I had no idea that the citizens advice could be so straightforward. … More
❤️2
Hackney Mare Street Staff are Useless Sos
a day ago
New
I went to citizens advice today who are temporary based in hackney service centre 1 hillman street hackney. This is because their offices are closed for renovations. CITIZENS ADVICE are clearly extorting money from the govenment as a charity and doing the minimal work.

As i said i went to citizens advice temparary based 1 hillman street ...hackney service centre. There was a young asian women in her twenties dressed in black about 4 foot 8 inches working at the citizens advice desk and as i approached her she turned her back and walked off without saying word. I thought you are supposed to have adequate verbal communication skills to work at citizens advice this advisor at citizens adviser is mute .....shocking. I have uploaded pictures of this rude and mute citizen advice women who just walked off without saying a word onto tic tok and instagram to expose her inadeqatcies. Useless.

9 January 2026
Unprompted review
Rated 2 out of 5 stars

Polite but respectfully a waste of…

Polite but respectfully a waste of time. They are unable to help or give any advice worth anything, I knew more about consumer right than the staff I spoke to and had to point him the right direction as what section of the law was is related to my case. Most of all what am most infuriated about is the personal and sensitive data they collect, like my date of birth, address, what type of housing I live in etc, when I called about a purchase I made that was giving me issues, what has that got to do with if I live in a council flat or not. Especially when they say you can’t book an appointment and he was unable to give any advice worth the amount of time wasted to get put through to him.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Dont know if im at the right cab but…

Dont know if im at the right cab but you're all part of something...

Sort your damn website out for making complaints...its so trash its embarrassing

4 December 2021
Unprompted review
Citizens Advice Hammersmith & Fulham logo

Reply from Citizens Advice Hammersmith & Fulham

We are sorry if you did not have a good experience at a Citizens Advice service. However all local Citizens Advice services are independent charities and we are not responsible for any service you may have received from a different office. Links to how to make a complaint are easily found on our own website, and the national Citizens Advice site, under the respective 'Contact us' sections.

Rated 2 out of 5 stars

I thought I’d go shopping in North End…

I thought I’d go shopping in North End Rd and tried to pay for an hour’s parking , I was shocked at the price of £6:25 per hour , the road was completely empty!
How on earth can they justify this ludicrous price?
Needless to say I didn’t pay or park.
If I’ve gotten this wrong please advise .

30 May 2021
Unprompted review
Rated 5 out of 5 stars

I have to admit

I have to admit, I was a little anxious at calling first, having to lay bare my debt problems. However, from the moment I decided to call these guys, I was reassured that the letters I was receiving from a certain debt collection agency were nothing to feel anxious or scared about, but scare mongering tactics to push people into paying quicker, sometimes with money they do not have!

Having called citizens advice to get things into perspective with both the legal and financial side, I was able to respond in time, and professionally with their help.

Financial advisor Alfred Fullah, was very attentive, and responded very quickly to my claim and am very grateful for his help.

28 April 2020
Unprompted review

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