
We had an absolutely fantastic experience with CanaDream for our RV pickup. Our original pickup window was scheduled between 1:00 PM and 4:00 PM, but we weren't able to make it in time. I reached out to see if we could pick it up first thing the next morning instead, and the customer agents were incredibly accommodating and worked with us to make it happen. When we arrived, the entire pickup process was remarkably smooth, easy, and efficient. The facility was great, and the washrooms were perfectly clean. They were even able to provide us with a paid parking spot to leave our vehicle, which gave us immense peace of mind. The customer service agents were top-notch and genuine, even asking us all about our upcoming trip. Our 31-foot RV Saver 6 was practically brand new with only 1,500 km on it. While a 31-foot rig is a bit long, we had absolutely no issues handling it. I highly recommend this location for a smooth start to your road trip!
As for the RV itself, everything worked perfectly fine and we would give the unit a solid four out of five stars.
We had taken advantage of their relocation package from Montreal to Vancouver, and CanaDream completely honored everything they promised. They covered our travel and even provided an $800 fuel credit. To get the credit, we just had to email our receipts, fill out a form, and submit our info for a direct deposit. Even though it wasn't refunded directly back to the credit card, they committed to it and processed it exactly as promised, which worked out perfectly for us.
The only minor issue we encountered was with the thermostat for the heat, which was a bit finicky and would only work some of the time, whether we were running on electricity or LPG. The next thing to improve is to give guides a guest through of the RV without purchasing one to one tour. Infotainment system wasn’t the best. Apple car play/Android auto didn’t work properly. Be prepared for a bump drive as vehicle is long.
Aside from the few things, the trip was flawless. CanaDream stands by their word, and we would absolutely rent from them again!
Quality: 5
Value for money: 5