Candymail Reviews 

4,139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the incredible variety of unique international sweets and snacks that are often very difficult to find anywhere else. People also love the exceptionally fast delivery times and appreciate how securely fragile items are packaged to ensure safe arrival at home. Though some customers noted occasional issues with individual items arriving damaged or chocolate melting during periods of warm weather. A few consumers additionally experienced unexpected shipping delays or received specific products past their recommended best before dates. Some people also noted difficulties when trying to communicate with support regarding these order problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting a great selection of international sweets and snacks... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Users describe positive interactions with order processes, highlighting quick delivery and excellent... See more

Quality

People report positive experiences with quality, highlighting that items are unusual, well described, and... See more

Service

Clients share positive opinions on service, consistently highlighting prompt order processing and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

arrived pretty fast, got my items which did happen to consist only of various countries versions of the same flavour of monster which has been increasingly hard to find in the uk. absolute lifesaver

Rated 5 out of 5 stars

Great selection of sweets and snacks from around the world, I love the seasonal products like candy corn and Peeps! I was kept updated with my order status and delivery was fast, I’ve just put in ano... See more

Rated 5 out of 5 stars

Order from candy mail quite often. I love the wide selection of goods available. Ordered 4x cans of the newest monster energy drinks that I havnt seen anywhere else. Prices are reasonable on all goods... See more


Company details

  1. #32 of 55 best companies in Confectionery
  2. #19 of 34 best companies in Sweet shop
  3. #23 of 38 best companies in Chocolate shop
  4. #2 of 3 best companies in Sweets and Dessert Buffet
  5. #1 of 4 best companies in Doughnut Shop
  6. #1 of 1 best companies in Japanese Sweet Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(4,139)

639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection and fast delivery!

Great selection of sweets and snacks from around the world, I love the seasonal products like candy corn and Peeps! I was kept updated with my order status and delivery was fast, I’ve just put in another order as I was so impressed with the first!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

coconut craving sorted thank you

I really wanted some coconut chocolate. They used to sell both galaxy and cadburys in the UK but now they are not available here, only from abroad.

once the craving went, it wouldn't go away, so I tried Candymail. Ordering was easy, and quick, and the chocolate arrived a week later.

Very happy with my purchase, and will be asking family to get me more for Christmas, although I doubt I would be able to wait that long and will most likely order again!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Candymail: Peeps Halloween Marshmallows

A great Company to deal with. My order arrived well packed and within the timeframe given. I received e-mails keeping me informed on the progress of my order throughout. The products (I ordered "Peeps marshmallow ghosts, monsters and pumpkins" for Halloween cocktails), are unusual and seem to be of good quality although I haven't tried them yet. Thank you Candymail!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

invest in ultra paradise

arrived pretty fast, got my items which did happen to consist only of various countries versions of the same flavour of monster which has been increasingly hard to find in the uk. absolute lifesaver

12 August 2026
Unprompted review
Rated 2 out of 5 stars

Missing free gift

Missing free gift. Won't order from again. Shouldn't promise things to people. I see others with same problem.

11 August 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi Suzanne,

Thank you for your feedback.

I’ve checked both of your orders to see what happened with the free gifts.

On one order, a discount code was used, and unfortunately our free gift offers cannot be used in conjunction with discount codes.

On the other order, the free gift wasn’t claimed and added to the basket via the pop-up at checkout. The gift needs to be selected through the pop-up so that it appears on the order and our warehouse team know to pick and pack it.

We’re sorry if this wasn’t clear at the time of ordering.

As a gesture of goodwill, we’ve refunded you the value of the free gift on one of your orders.

We hope this helps resolve the disappointment and explains why the gifts weren't included.

Kind regards,

Kayleigh
Customer Support
Candymail UK

Rated 5 out of 5 stars

Fast delivery!

Fast delivery!
Note: if ordering during hot weather
Chocolates will melt.
The products are great value for money compared to other sites.

3 August 2026
Unprompted review
Rated 2 out of 5 stars

Missing gift

Really quick delivery. But spent over £75 as said would get a free premium gift and nothing arrived. I have a screenshot that says ‘your best unlocked gift will be added’ but when emailed to query the missing gift, they said I should have then had a pop up to select which thing I wanted. I didn’t get this and as the screenshot said it would be added, I wasn’t aware I needed to do anything else. When queried again, just told I should have selected. Not impressed.

10 August 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thanks for your review, and I’m sorry this happened.

I’ve reviewed the wording and can understand why it was confusing. The offer required a gift to be selected, but the message saying your “best unlocked gift will be added” made that less clear than it should have been.

We’ve now updated the website wording so this is clearer for future customers.

Please get back in touch with us and I’ll make sure the value difference is refunded for you.

Thanks,
Aaron
Candymail

Rated 5 out of 5 stars

Excellent order

Received my order today. Well packaged. All items received and with good best before dates. No issues whatsoever. Happy with my purchases. Thank you to all at Candymail. Definitely recommend.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

What a treat

Really great selection of sweets and other stuff. Order delivered exactly as described. Definitely recommended.

27 July 2026
Unprompted review

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