Car Planet Reviews 

DISSATISFIED

After many emails confirming the car would be valeted as the car and seats were filthy on the test drive, I came to collect the car and it hadn’t been done. Upon collection The sales lady that took over the same said “well it’s a second hand car what do you expect”

They offered to reimburse me £25 for a valet which I have not seen yet and as a valet cost £60-£100 it has hacked me off.

I noticed the heater panel control system was broken on test drive. They replaced it, great, however the mechanic scratched and dented the dash with his trim tool whilst replacing it.

The salesman said he’ll talk to after sales and get it sorted, that was 5 days ago I’ve heard nothing.

It had no fuel, they topped it up, all good.

The ac needed re-gassing and I think it’s been done.

I got the feel that I was just a number, get rid of him, earn the money/commission. The car was good value, I know it wasn’t a lot of commission for the sales team but the car was a lot of money for me.

Now I need to pay more for a valet for the seats and a trim repair company to repair my dash as it’s going to be used for learner drivers so it has to be clean and tidy and in good condition!

Would be good if they contacted me to sort this out but I doubt they will.

Very thorough with the whole buying experience. Allan was great with a literal step by step guide .

Really helpful staff, Janu made the process really smooth and easy to go through. Would highly recommend this.

To be honest the 4 star rating is a bit unfair, it would have been 5 star if you were closer. All the staff were very helpful and a special note should be made for 'Noah' ! No pressure, no silly sales pitch , I told him what I was after he showed me what was available and was just a really nice guy! Coffee was pretty good too 👍

I wouldn’t buy from this bunch again. In total I was at this place for over 4 hours over 2 days. The process of trying to buy a car, is tedious and painfully slow. I was ready to just leave the purchase of the car and just go. They will push all the extras on you and try to get you to take a loan if you’re a cash buyer. The sales office is cramped and noisy with music also being played loudly. I’m partially deaf and struggled to hear what was being said.
The car I chose had a flat tyre and was told they’d get a new tyre fitted. Picking up the car the following week, the tyre looked okay, by time I got home, it was flat and was down to 4 psi. Why lie and say it had a new tyre, it was obviously pumped up to get me home. That action spoke volumes to me and will never give my money to these people again!
I’ve had to spend £200 on a new tyre as the one on the car was dangerous and actually had a split in it!
Don’t believe the good reviews, they got this review removed from google reviews!

Very professional at what they do and very helpful.

I would strongly advise anyone considering buying a vehicle from this dealership to think very carefully before doing so.

From the very beginning, my experience was disappointing. When I viewed the car, I noticed it already had faults. I raised these with the dealership before purchasing the vehicle, and I was assured that everything would be checked and resolved before delivery.

Even after I had finalised the purchase, I had to wait several days before collecting the car. Throughout the process there were numerous issues, and the salesperson who initially dealt with me passed my case to another member of staff. This resulted in poor communication, confusion and a complete lack of continuity. I constantly had to chase for updates instead of being kept informed.

Unfortunately, despite their assurances, the car was still faulty when I collected it. I reported the problems immediately and requested to reject and return the vehicle. Since then, I have repeatedly received the same response by both email and telephone: that they are “still investigating” and will provide an update “soon”. Weeks have now passed, yet nothing has been resolved.

To make matters worse, my finance agreement has already started, meaning I am expected to make monthly payments for a vehicle that was faulty from the outset and which I have been trying to return. Despite paying a substantial deposit and placing my trust in the dealership, I have been left with stress, uncertainty and no clear resolution.

The lack of communication, urgency and customer care has been extremely disappointing. I expected a professional dealership to stand behind the vehicles they sell and resolve genuine issues promptly. Instead, I have been left chasing for answers while receiving the same generic response every time.

Overall, this has been a frustrating and stressful experience. I sincerely hope the dealership improves its customer service and takes greater responsibility when problems arise. Based on my experience, I cannot recommend buying a vehicle from this dealership.

All good well explained

Viewing and test drive was good.
Collecting the car swa slow. 2hours ro receive car.

I bought a car from Watford branch two weeks ago. I didn’t like the car I had originally booked online, I tried out some others. The staff member seemed a bit tense at first but turned out to be very helpful later on. The whole process went smoothly and so far, Ther are no issues, I hope doesn’t happen. Salih handled it from start to finish. Thank you so much.

Sold faulty car. I was told to take to their repair center in Enfield but it was not finished and I was told the have to order some parts and finish repair.
Parts hasn't come since 3 weeks.
Also sent sales department email to call back but no one from sales or after sales.
DO NOT BUY ANY VEHICLE FROM THIS COMPANY.

This people sell rubbish cars, do not buy the cars from here, i recently bought the car, broke down in less then 24hrs.

They sold me a car full of fault codes.

I am returning the car under the consumer rights act 2015.

The sales person also did not inform us at the time of sale that there was also service issues with the car and that there was only one key.

I would not recommend them to anyone stay far far away.

Fast turn around, good communication and friendly service.
I would certainly use again

I wouldn’t recommend this company the staff lied just to get the sale Mo eka who sold me the car new there was things wrong with it assured me that they would be fixed, no such luck! Very bad customer service just get passed around on the phone with no answer or resolutions to my problems with the car! VERY BAD CUSTOMER SERVICE! I would never go back to them or recommend them as my experience has been very frustrating and upsetting I’ve been made to feel like a lire form trusting and taking Mo eka’s word! Not good experience at all very upsetting.

They are an organisational shambles.
I put a deposit on a car on Saturday 25th July and agreed to collect it on Thursday 30th. On Wednesday 29th I sent a WhatsApp message confirming and reminding them that they were to replace the parcel shelf as it was missing. This was confirmed as read shortly after by the two blue ticks.
When I arrived on Thursday I was shown to the ‘delivery room’ One member of staff was conducting a handover and five sets of clients waiting. 20 minutes later these clients were still waiting. A member of staff entered the room realised the situation and got more people to help. We went to find the car to discover that nothing had been done. It was filthy with no parcel shelf. Alin, the member of staff, apologised and swung into action and organised everything brilliantly but the whole process took 4 hours. Thank you Alin but you shouldn’t have been put in that situation.

Went to view a car, car looked okay with a few usual wear and tear marks. Also slight sticking out of trim which we mentioned as did not sit right on car. However inside the car, it did not appear to have been cleaned properly. Marks on roof of car and over door sides. Also mentioned this and were advised that when we buy this would all be cleaned. (It was not!) As a car sales company, I cannot understand how you don’t just ensure all the cars are clean to a high standard to sell. Especially old food or drink stains.
We had a friendly salesman but he was very keen to get us to do finance which we had to repeatedly say we did not want.
What concerned me the most was that our sales person asked if we could leave a review, he took our phones (for which I thought he was directing us to the review page) however he then put in his own review and submitted it before we even had chance to look at it…

Had some issues with my vehicle after purchasing, Ahmed from aftersales was very helpful in sorting it all out.

I was sold a car with no locking wheel nuts and still to this day I've had no call back after calling them every day
Very bad after service

minera was great on my customer service call - listened, responded and followed up on everything, thank you