Overall, good experience. However, the first consultant was not able to help us with our enquiry. Having a clean car for viewing would have helped to see the scratches. Once agreed on the sale, everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The overall buying from Car Planet was not without its issues. I felt the viewing and test drive was a little rushed, the push to buy other products, warranty was given more emphasis than the actua... See more
Company replied
To be honest the 4 star rating is a bit unfair, it would have been 5 star if you were closer. All the staff were very helpful and a special note should be made for 'Noah' ! No pressure, no silly sales... See more
Company replied
The sales rep I met (Adil) was very good. He arranged for the test drive, went through the specs of the value, and confirmed the vehicle history. Adil was not pushy with trying to offer me financ... See more
Company replied
Company details
- #88 of 90 best companies in Car dealer
- #53 of 54 best companies in Used car dealer
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignores Issues Post-Sale
Bought a car for £15k, asked the salesperson if there was any damage to the leather, they said no. Spotted considerable damage concealed to the driver on the way home- all my emails have been ignored since by both support@ and aftersales@
Terrible customer support, terrible after-sales, terrible experience. Avoid at all costs.
14 August 2026
Good experience
Good experience
Good knowledge
Good service and plenty of opportunity to select your dream car
God Bless them
14 August 2026
Everyone was very helpful and polite…
Everyone was very helpful and polite and patient with me as I am not good at online
14 August 2026
It was very nice the staff was very…
It was very nice the staff was very helpful and friendly
13 August 2026
Reply from Car Planet
Thank you for your lovely review!
We're delighted to hear that you found our staff helpful and friendly and that you had a positive experience with us. We really appreciate your kind feedback and thank you for choosing Car Planet.
We hope you enjoy your new car and wish you many happy miles ahead!
We brought the car from them cash and…
We brought the car from them cash and paid everything, before driving home, we found out there is problem with car door lock, they told us , that they will fix in one day and told us to come next day and get the car, its been over 2 weeks now, the car still not been fixed, they don’t bother explaining it to you how much longer it will take more, never called back to update you, we trying to chase them, but seems like there are not interested about there customer who have paid all money in cash, unless you get car on finance and they get profit out of it, very disappointing about there customer service, they keep on saying we will do it in one or two days, but that day never seem to be coming , i would not recommend of buying a car from them
11 August 2026
Reply from Car Planet
Hi,
We're sorry to hear about the delays you've experienced with your vehicle and understand how frustrating it must be to have been waiting for the door lock issue to be resolved, particularly after being advised it would be completed within a day.
We would like the opportunity to look into this personally and help get the matter progressed. Please email our support team with your vehicle registration and details of the issue, and one of our team members will be in touch to support you and provide an update.
We apologise for the inconvenience and lack of communication you've experienced. We appreciate your patience and hope we can get this resolved for you as quickly as possible.
Kind regards,
Car Planet Support Team
Honestly to helping people’s families
Honestly, and they car is really checked for services
11 August 2026
Reply from Car Planet
Thank you for your feedback! We're pleased to hear that you were happy with the service and the checks carried out on the car. We really appreciate you choosing Car Planet and hope you enjoy your vehicle.
Kind regards,
Car Planet
I had a great experience
I had a great experience, Noah was extremely helpful and kind, he explained everything very clearly and found the best solution for me. Thanks a lot to everyone. I would recommend to everyone.
11 August 2026
Reply from Car Planet
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience and that Noah was so helpful, kind and clear throughout the process. It's fantastic to know that he took the time to explain everything and help you find the best solution for your needs.
We'll be sure to pass your kind words on to Noah and the team. We really appreciate your recommendation and thank you for choosing Car Planet!
Kind regards,
Car Planet
A simple windscreen complaint has gone to Court
**A simple windscreen complaint has ended up going to court**
I bought a vehicle from Car Planet in March and, a week later, discovered a crack in the windscreen.
I have photographic evidence from the day I collected the vehicle showing that the crack was already present at the point of sale. It was never disclosed to me and was also unknown to the sales representative, which I have email evidence confirming.
Ironically, Car Planet themselves produced the photograph showing the damage while arguing that it was not a latent problem and that I had accepted the vehicle as it was. However, a dealer's obligations are not the same as those of a private seller, and my complaint has been based on my statutory rights under the Consumer Rights Act.
Initially, Car Planet accepted my complaint and arranged for me to return the vehicle for an inspection. However, later that same day, the case was reviewed internally, **Car Planet cancelled the inspection they had arranged**, and I was called and told that the case was closed and they would do nothing.
I continued trying to resolve the issue through emails, telephone calls and WhatsApp, without success. I eventually sent a registered formal complaint and received a letter of deadlock. I also offered to use ADR to avoid court proceedings, but this was ignored.
With no other resolution available, I issued a small claim and obtained three independent quotations for replacement of the windscreen and the required ADAS calibration. All three were very similar.
Car Planet then had four weeks to file their Defence. They did not contact me to try to resolve the dispute until **the final day**.
They proposed replacing the windscreen themselves if I withdrew my claim. By this point I had already paid the court fee and spent considerable time pursuing the matter. Given my previous experience with them, I simply asked for their proposal to be confirmed in writing before I withdrew a live court claim. I was told that written confirmation would be sent within 5–10 minutes.
**It never arrived.**
Instead, they filed a Defence alleging that I had failed to cooperate, had not allowed them to inspect the vehicle and had failed to mitigate the loss.
The suggestion that I refused an inspection is particularly frustrating because **they were the ones who cancelled the inspection they had arranged**.
Their Defence accepts liability and the dispute is now essentially about the amount required to rectify the problem. My quotation was £700.70 for replacement of the windscreen and the required ADAS calibration, which they argue is excessive.
I have therefore gone even further and now obtained **five independent quotations**. I even obtained a quotation in Watford to check whether pricing in my area was affecting the cost. The quotations are all within a similar range for my particular vehicle model and specification.
The case has been through mediation without resolution and is now proceeding towards a court hearing.
I find it extraordinary that what should have been a straightforward issue with a windscreen has required months of correspondence, a registered formal complaint, a deadlock letter, multiple independent quotations and ultimately court proceedings.
I have kept photographs, emails, correspondence and records throughout the process and will now allow the court to determine the dispute.
Based entirely on my own experience, I would not recommend Car Planet.
26 March 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Purchasing a vehicle
I recently purchased a vehicle from Car Planet in Barnet and had a very smooth experience, the staff looked after me throughout the process. At the point of sale, the salesman agreed to reimburse me for getting the car valeted and for a quick repair to the engine cover, once I sent over the receipts.
After I did, I was put in touch with Ali, who was fantastic, he processed the reimbursement even faster than I expected.
Overall, great service from start to finish. I’d happily recommend Car Planet Barnet.
13 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your fantastic review!
We're delighted to hear that you had such a smooth experience with our Barnet team and that you felt well looked after throughout the entire process. It's especially great to know that Ali was able to process your reimbursement quickly and exceed your expectations.
We'll be sure to pass your kind words on to both the sales team and Ali. Thank you for your recommendation and for choosing Car Planet. We hope you enjoy your new car and wish you many happy miles ahead!
They can’t improve as they sell…
They can’t improve as they sell problematic cars at full price.brought a car lasted less the 24 hours
12 August 2026
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Avoid at all costs
Avoid at all costs. Brought a car last night and it stopped working this morning didn’t even last for 24 hours !!! Company is a joke
12 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Jason was helpful and knowledgeable…
Jason was helpful and knowledgeable about all the vehicles that we looked at. We were very happy with our purchase.
11 August 2026
Reply from Car Planet
Thank you for your lovely review!
We're delighted to hear that Jason was helpful and knowledgeable throughout your visit and was able to assist you while you looked at the different vehicles. It's fantastic to know that you were happy with your purchase.
We'll be sure to pass your kind feedback on to Jason. Thank you for choosing Car Planet, and we hope you enjoy your new car and many happy miles ahead!
Quick and easy to buy a car
10 August 2026
Reply from Car Planet
Thank you for your review! We're delighted to hear that you found the process quick and easy. We really appreciate you choosing Car Planet and hope you're enjoying your new car. Wishing you many happy miles ahead!
Reply from Car Planet
Thank you for your review! We're delighted to hear that you had a positive experience with us. We'll be sure to pass your kind words on to Aaron.
Thank you for choosing Car Planet, and we hope you enjoy your new car!
Great experince
Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning.
The company would 'like' you to purchase through HP but not insistent and would 'like' to sell the extra add ons such as warranty but understood and didn't put too much pressure on us.
We had a lovely Portuguese gentleman tat helped with the paperwork once purchase was being processed who was beyond helpful as I was having difficulty contacting my insurance company. He went way beyond what he needed to to assist me.
12 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for taking the time to leave such a detailed review!
We're delighted to hear that Allan was helpful throughout your experience and that he was able to help you find the car you wanted at a fair price, allowing you to drive away the same morning.
It's also great to hear that you felt comfortable throughout the purchasing process and that you didn't feel pressured regarding finance or our additional products. We always want our customers to feel informed and able to make the decision that's right for them.
We'll also be sure to pass your kind words on to our Portuguese-speaking team member who assisted you with the paperwork. We're especially pleased to hear that he went above and beyond to help while you were having difficulties contacting your insurance company.
Thank you for choosing Car Planet, and we hope you're enjoying your new car. We really appreciate your business and your recommendation!
Good experience and would def come back
We were looked after by Jatin and he managed to arrange test drives for the cats we wanted to see. When we selected the car, he helpfully explained all the options and the process. On the whole a good experience.
10 August 2026
Reply from Car Planet
Thank you for your lovely review!
We're really pleased to hear that Jatin looked after you so well and was able to arrange test drives for the cars you wanted to see. It's great to know that he took the time to explain the options and the process clearly, helping to make your experience a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Jatin. Thank you for choosing Car Planet, and we hope you're enjoying your new car!
Best wishes from the Car Planet team.
Mis selling, misleading, false advertising criminal activity
If a company spend it's entire energy selling scrap and presenting like it's good to drive to customers then a 2 min review could save customers thousands from these misleading criminals who are allowed to sell shite and lie about it too. The ombudsman needs to get more involved
11 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Do not buy a car from here
Do not buy a car from here. I bought a car from here and two days later there is problems with the car. I paid over 24 thousand for it called them up about the problem and they don’t care. Aftercare is telling me I have to wait 1 month till they can have a look at my car and try to fix it. Very unprofessional and rude after I’ve spent all that money on my car.
1 July 2026
Unprompted review
Reply from Car Planet
Hi,
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be to experience an issue with a vehicle shortly after purchase, particularly when you've made a significant investment.
We would like to reassure you that we do take customer concerns seriously. Our aftercare team has a process in place to assess reported issues properly and arrange the appropriate inspection and repair. We appreciate that waiting for an appointment can be frustrating, but this does not mean that we do not care about your concerns.
We also take your comments regarding our staff and communication seriously, as we always aim to treat our customers professionally and respectfully.
We would welcome the opportunity to review your case and ensure it is being handled appropriately. Please contact our support team at support@car-planet.co.uk directly so we can look into the matter and assist you further.
Kind regards,
Car Planet
Not very helpful unprofessional rude
Not very helpful unprofessional rude. Please don't buy any car from them
25 October 2025
Reply from Car Planet
Hi,
We're sorry to hear that you feel this way about your experience with us. We always aim to provide a professional, helpful and respectful service to every customer, so it's disappointing to hear that we did not meet your expectations on this occasion.
We take feedback like this seriously and would appreciate the opportunity to understand what happened and address any concerns you may have had.
Please feel free to contact our team directly at support@car-planet.co.uk so we can look into your experience further and work towards resolving any outstanding issues.
Kind regards,
Car Planet
Really happy with the service I…
Really happy with the service I received. The whole process was quick and straightforward, the price was very reasonable, and the communication was excellent throughout.
A special thanks to Hassan for all his help and support. He was very helpful, responsive and made everything easy from start to finish.
I’m very satisfied with the service and would definitely recommend them to others.
9 August 2026
Reply from Car Planet
Thank you so much for your fantastic review!
We're really pleased to hear that you found the whole process quick, straightforward and good value, and that our communication met your expectations throughout.
We'll be sure to pass your kind words on to Hassan. It's great to know that his helpfulness, responsiveness and support made the experience easy for you from start to finish.
We truly appreciate your recommendation and your trust in Car Planet. We hope to see you again in the future and wish you many happy miles ahead!
Thank you once again from the whole Car Planet team.
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