The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered. I will reserve full judgment until the deal is completed... See more
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Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
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I met Ish to look for Mercedes GLB, and he did his best for me and my family. I was totally satisfied for all procedure to decide to buy.
Excellent customer service from Fayzaan, everything explained and smooth transition in regards to the payment option.
Car was beautiful service is good good coffee as well
I like your teams service,but disappointed with the payment method as card payments is not accepted,I feel like your team is forcing to take the finances from your company .
I Came to Car Planet to search for a car with a specific spec and saw that they had one. I called them and was able to go and view the car right away with no appointment necessary.
When I got to the address the place looked clean professional and inviting. This is when I met the salesman Oliver that was looking after me. He showed me around the the car inside and out and answered all my questions honestly with nothing to hide.
After the test drive when I decided I wanted the car Oliver took me inside and I was shown all the history of the car from MOT history to HPI checks for piece of mind, he also talked me through the extras that were on offer like Superguard and RAC warranty which was nice to see.
I've been in the motor trade for 14 years and the way I and all the other customers I saw were treated was professional indeed. Oliver couldn't of done more for me if he tried and is a credit to the company, I can safely say he will go far in his career as a sales executive. I highly recommend Car Planet if you are planning to buy a car, I visited other garages before here and the standard was levels above where I had been before.
I work for a BMW main dealer and my sales team have to memorise all the specs and stats for BMW and MINI so I was shocked to see that the sales team knew all their stock inside and out seeing as they deal with many manufacturers.
Don't hesitate and visit Car Planet. Don't be disheartened if they don't have the car you want as they have other branches to see and I'm sure they will still help you all the way
Thanks again team and I can't stress enough to make sure Oliver gets some recognition for this sale!
Alec
Allan has helped me a lot and made it so I got accepted on finance and got the car I wanted
Mo Malki was so helpful, I didnt know what type of car I wanted so I needed quite a few test drives and info about the cars and he was very knowledgeable and kind, and not too pushy on the sales front. My experience as a whole was very good. And I love my new car! Thanks Mo

Reply from Car Planet
Adil was amazing and he’s really adviced me well for my first car. Highly recommended!

Reply from Car Planet
Pressured into buying car as something felt off. Told myself to stop being silly and make the decision. £15k, bought car, *broke down on way home*! Refused to fix and kept leading me on for months. Stress and anxiety inducing. Felt as though let my family down. Read a lot of reviews before buying a car which turned out to be bots/fake.
Inconsistent uneducated, low paid, clueless staff with clearly no other employment options. Sending AI generated scrips in response to questions via email.
Called several times daily. Once left on hold by a girl for 60 mins. Called back on another line and she answered. Either way I genuinely fear for staff safety due to the positions they are put in - dealing with such desperate and angry people and not being allowed to refund them or help them. Terrible karma.
Eventually only got my money back after telling them my plans of a Saturday petition outside their locations.
I would give 0 if possible. Horrendous experience. Turns out I’m not alone and over 1/3 of experiences on here have been 1 star.
Not great when pertaining to important life experiences that you spend thousands on. A 60-something percent chance of a car working is quite the gamble. Please dont risk it.

Reply from Car Planet
Idu made buying a car so easy and informative

Reply from Car Planet
Idu provided great customer service

Reply from Car Planet
Idu was amazing help to me and really made me enjoy my experience

Reply from Car Planet

Reply from Car Planet
Belinda was fantastic, very knowledgable and Zak was also helpful.

Reply from Car Planet
My husband travelled to see a car that wasn’t there and was told it was at another branch and already reserved.
Paid a deposit and every time I call about a refund, they say someone will call and then hang up when I ask to speak to a supervisor. Do not ignore the red flags at this garage.

Reply from Car Planet
Was served by allan.
Very nice guy
So nice to be dealing with allan.
Thanks mr Allan

Reply from Car Planet
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