The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered. I will reserve full judgment until the deal is completed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff was helpful and courteous. Car was delivered when promised. Unfortunately there was no Basic Owners Manual, to explain basics like required tyre pressure, how to programm the radio etc. This... See more
Company replied
Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not suffici... See more
Company replied
Great communication, excellent customer service, friendly warm reception and attentiveness. The only reason I have not given a five star review is that I could not pick up my car at the arrang... See more
Company replied
Company details
- #89 of 91 best companies in Car dealer
- #54 of 55 best companies in Used car dealer
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Car Planet
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that Albjon was friendly and approachable. We’ll be sure to pass on your kind words to him.
Kind regards,
Car Planet
Mehraz was brilliant
3 September 2026
Reply from Car Planet
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that Mehraz was brilliant. We’ll be sure to pass on your kind words to him.
Kind regards,
Car Planet
Car Planet Con Saga
Car Planet Con Saga
On the second of august my family and i travelled to car planet Watford to view a Citroen C3 Aircross that we found on the their website. On arrival we were greeted by our sales rep Haroon who persuaded us to test drive some other cars during our visit too. We spent a long chaotic afternoon there on the busy premises (customers were seen hitting cars on their way out of the car park, one car had ran out of petrol on the test route forcing the sales rep to walk to the nearest petrol station to fill up)
eventually after 4 hours we test drove the car we had come to see and decided to proceed with the sale. Whilst early on in the process we confirmed we would be paying in cash we went through at least 3 rounds of hard sell trying to get us to purchase the car on finance instead.
By this point my young son was tired and hungry so my partner decided to drive them both home and leave me to complete the sale. I paid for the car and was directed upstairs to the handover team. After an additional 1.5hours waiting I was told by the handover team that there was no V5 form and that I would need to drive to the nearest post office and complete a V25 form to obtain a new one. Whilst alarm bells were ringing at this point I had already paid for the car and after 6hours on site I just wanted to get my new car and leave. I was assured that this would be no problem and I can easily get this refunded by car planet when I submit the receipt of the v25 form.
I drove the car home and thought nothing of it. The very next morning I went to start the car only to find the car had entered limp mode with an engine failure warning and spanner service light activated.
I immediately phoned car planet and the after sales team response was to drive the car to the nearest garage, get the car diagnosed and send the quote to them for approval before getting the car fixed and being refunded. Seeing as this fault presented itself in less than 24 hours after purchase and the car dangerous to drive (so much for their advertised 150 point check) I declined that option and informed car planet that as the car was still under 30 days warranty that it was their responsibility to resolve the fault.
Their next option was to send a mechanic out to diagnose the fault (at our expense - to be refunded at a later date) before we could return the car.
At this point I lost all confidence in the car and car planets reputation (additional research on the internet confirmed this where I found 100’s of customers having similar experiences) so I informed car planet I would be exercising my short term right to refuse the car and return it for full credit.
Again car planet tried to dissuade me from this action but I held firm. I was then told that the car could not be collected until 17th august. I told car planet that this was unacceptable as the car was for an upcoming family holiday and we needed the refund in order to purchase a replacement. Car planet were unsympathetic to our plight saying ‘they get lots of cars returned’ and they had no available transport (unless I wanted to pay for it) before the 17th. this delay resulted in us having to hire a car for our holiday and once you add the daily temporary insurance/car tax to keep the broken car until collection we were out of pocket by more than £500.
After two stressful weeks of waiting finally the car was collected 17/08 and sent back to the garage for validation before a credit would be issued.
After two more weeks of chasing we received our refund 01/09. Minus £250 as we didn’t provide a v5 form!
Car planet have now told us that they will not refund the £250 until we provide the v5 form (this has yet to be received from the DVLA)
So in summary, car planet were happy to sell a faulty vehicle without proper documentation then delay and obstruct the refund process that means we are currently £750 out of pocket and still no means to buy a replacement car!
I am now seeking legal advice and action to resolve this issue and obtain the remainder of this refund ASAP.
3 August 2026
Reply from Car Planet
We’re sorry to hear that you remain unhappy with the situation and understand how frustrating it must be to feel that you are still waiting for the outstanding amount.
We would like to clarify that we did email you previously to advise that we would be refunding the £250 V5C related amount to you. This was specifically connected to the V5C documentation and the amount in question was clearly outlined in our communication with you.
We apologise for the inconvenience and frustration caused and appreciate you taking the time to raise your concerns with us.
Kind regards,
Car Planet
Everything was good.
1 September 2026
Reply from Car Planet
Dear Customer,
Thank you for your review. We’re glad to hear that everything was good and that you had a positive experience with Car Planet.
Kind regards,
Car Planet
I bought a car from car planet Watford
I bought a car from car planet Watford. Less than 24 hours after I got it the engine management light came on they told me to take it to a garage and get a diagnositic test done at their cost which I did. Came up as Nox sensor faulty. I spoke to car planet after sales who said they couldn’t book my car in with them for 3 weeks to look at it. Not an acceptable wait for a car id had less than a day! The quote to get it fixed myself was £620 they only offered to cover £350. I arranged for it to get fixed myself and my final bill was £770 so I had to fork out the remaining costs myself which I do not think is fair. I don’t trust these guys at all they say they check the cars but there is no way they are checked properly. I wish I’d got an independent inspection done and I wouldn’t recommend buying a car from them. Absolute jokers!!
4 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Reply from Car Planet
Thank you for your feedback! We’re really pleased to hear that our team was able to cover all of your needs and requests and make sure you were well looked after throughout your experience.
We truly appreciate you choosing Car Planet and taking the time to share your experience with us. We hope you’re enjoying your new car and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Helpful, friendly service
Visited Car Planet Watford to look at a particular car I saw on the website on Monday (31st August) I was shown the car by the lovely Belinda who also came on the test drive with me. I wasn’t even expecting to take the car home the same day, but Belinda was very helpful, friendly and efficient. Nothing was too much trouble for her. I did end up bringing the car home same day. I would definitely recommend Car Planet.
30 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you had such a positive experience at Car Planet Watford after visiting to view a particular car you had spotted on our website.
It’s fantastic to hear that Belinda looked after you so well, from showing you around the vehicle to joining you on the test drive. We’re especially pleased that you found her helpful, friendly and efficient, and that she made the whole process feel easy and comfortable. It’s lovely to hear that nothing was too much trouble for her.
We also love hearing that you weren’t expecting to drive the car home the same day, but everything came together and you ended up taking it home! We’ll be sure to pass your kind words on to Belinda, as we know she’ll really appreciate them.
Thank you for recommending Car Planet Watford and for choosing us for your new car. We hope you absolutely love it and enjoy many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Rayyan has been extremely helpful…
Rayyan has been extremely helpful answered all our questions and was happy with the final deal
2 September 2026
Reply from Car Planet
Thank you for your lovely feedback! We’re so pleased to hear that Rayyan was extremely helpful and took the time to answer all of your questions throughout the process.
It’s great to know that you felt well looked after and were happy with the final deal. We’ll make sure your kind words are passed on to Rayyan, as we know he’ll really appreciate them.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
A big thank you to Yasin who helped us…
A big thank you to Yasin who helped us find the perfect family car. He was a pleasure to deal with and ensured things were done as fast as possible. Also thank you to Dinosh who assisted me in Yasin’s absence. Finally a special thank you to Tamari who was lovely and pleasant to deal with - she showed us some great contenders and was very knowledgable.
31 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your fantastic feedback and for taking the time to recognise the team! We’re delighted to hear that Yasin helped you find the perfect family car and that he was such a pleasure to deal with throughout the process.
It’s wonderful to know that Yasin made sure everything was handled as quickly as possible and kept things moving for you. We’ll certainly pass your kind words on to him.
A big thank you as well for mentioning Dinosh, who was able to assist you in Yasin’s absence. We really appreciate you recognising the support you received from both of them.
And of course, a special thank you for your lovely comments about Tamari. We’re so pleased to hear that she was pleasant, knowledgeable and showed you some great options while helping you find the right car for your family.
It sounds like you had a fantastic experience with the whole team, and we’re so pleased we could help you find the car you were looking for. We hope you and your family enjoy your new car and have many happy journeys together! 🚗😊
Kind regards,
Car Planet
Had a great experience buying a car…
Had a great experience buying a car from Car Planet today. Allan was very welcoming and allowed me to look around the car at my own pace without pushing the sale. He also makes a lovely cup of tea.
2 September 2026
Reply from Car Planet
Thank you for the lovely feedback! We’re really pleased to hear you had such a great experience buying your car from Car Planet.
It’s fantastic to know that Allan made you feel welcome and gave you the time and space to look around the car at your own pace, without any pressure to make a decision. That relaxed and friendly approach is exactly what we want our customers to experience.
And we’re especially glad to hear Allan makes a lovely cup of tea too! We’ll definitely pass your kind words on to him. ☕😊
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗
Kind regards,
Car Planet
no words to say but still thankful with…
no words to say but still thankful with our agent his name is Kamran
23 August 2026
Reply from Car Planet
Hi there, we tried to get in touch with you by phone but unfortunately couldn’t get through. We have sent you an email, so please check your inbox when you have a chance and get back to us so we can assist you further.
Kind regards,
Car Planet
10\10 Review
10\10 Review,
After reading the negative reviews online I went into the dealership with this in mind, however I was met with lovely staff who helped me so much, the sales man even came in on his day off to help with finance, I purchased a Range Rover and the condition was stunning/clean. The mangers and finance was lovely to deal with and everyone seemed happy and friendly, I can honestly say I had a great experience with car planet Watford.
1 September 2026
Unprompted review
Reply from Car Planet
Thank you so much for taking the time to share such wonderful feedback! We’re especially pleased to hear that you came to Car Planet Watford having seen some of the negative reviews online, but your own experience was completely different.
It’s fantastic to know that our team made you feel welcome and supported throughout your visit. We’re particularly grateful for your kind words about your salesman, who even came in on his day off to help you with the finance. That really shows the level of commitment we want our customers to experience, and we’ll make sure your lovely comments are passed on to the team.
We’re also delighted that you were so impressed with the condition and presentation of your Range Rover. It’s great to hear that you found the managers and finance team lovely to deal with and that everyone was friendly and happy throughout your experience.
Most importantly, we’re thrilled that you can honestly say you had a great experience with Car Planet Watford. Thank you for giving us the opportunity to change your initial expectations and for choosing us for your Range Rover. We hope you absolutely love your new car and enjoy many fantastic journeys ahead! 🚗😊
Kind regards,
Car Planet
Umer was my salesman he was very…
Umer was my salesman he was very polite and courteous,was a bit disappointed as I was sold a car with a puncture but my fault as should of noted it before I drove of as was aware of a light on the dashboard but overall the sale was quick and done without hassle.
30 August 2026
Reply from Car Planet
Thank you for taking the time to share your feedback. We’re pleased to hear that Umer was polite, courteous and made the sales process quick and hassle free.
We’re sorry to hear about the puncture and understand why this was disappointing, especially when you had noticed a warning light on the dashboard. We appreciate your honesty in recognising that it was something you were aware of at the time, but we also understand that you would have expected the vehicle to be in good condition when driving away.
It’s great to hear that, despite this, the overall purchase was straightforward and without any unnecessary hassle. We’ll certainly pass your kind words on to Umer and thank you for choosing Car Planet.
We hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Ish was a great help.We went to view a…
Ish was a great help.We went to view a car and brought it. He addressed all our questions and wasnt pushy at all. Great with the kids. And explained all we needed to know. Thank you
We had never been to carplanet before. It takes a bit of time so all i would say is book to view prior to going or be prepared to wait. It took about 3 1/2 hours for the process from start to payment. And luckily we were seen straight away. (Not all the cars are on site and they need to request them to be brought to the location). Then we booked to collect it the next day and that took 1 hour and 30.
29 August 2026
Reply from Car Planet
Thank you so much for taking the time to share such detailed feedback! We’re delighted to hear that Ish was a great help throughout your experience and that he made you and your family feel comfortable from start to finish.
It’s fantastic to know that Ish answered all your questions, explained everything clearly and never made you feel pressured into making a decision. We’re especially pleased to hear that he was so good with the kids too! We’ll definitely make sure your lovely comments are passed on to Ish.
We also really appreciate your honest feedback regarding the time involved. We understand that purchasing a car can take some time, particularly when a vehicle needs to be brought over from another location, and your advice about booking an appointment and allowing enough time will be really helpful to future customers.
Most importantly, we’re thrilled that you found the car you wanted and went ahead with your purchase. Thank you for choosing Car Planet, especially as it was your first time visiting us. We hope you and your family enjoy the new car and have many happy journeys together! 🚗😊
Kind regards,
Car Planet
Adil is a top guy
1 September 2026
Reply from Car Planet
Thank you for the brilliant feedback! We’re so pleased to hear that Adil made such a great impression and that you found him to be a top guy.
We’ll make sure your kind words are passed on to Adil. It’s always fantastic to hear our team members being recognised for their friendly and positive approach.
Thank you for choosing Car Planet, and we hope you’re enjoying your new car! 🚗😊
Kind regards,
Car Planet
Very friendly and professional service
Very friendly and professional service. Good pricing practise. My only negative is that I would have liked to have had my paperwork re servicing contract there and then. Apparently it is sent by email with other documents but have yet to receive it but it’s only been two days.
30 August 2026
Reply from Car Planet
Thank you for taking the time to share your feedback! We’re really pleased to hear that you found our service friendly and professional, and that you were happy with the pricing throughout your experience.
We completely understand your point regarding the servicing contract paperwork. We appreciate that having all of your documents available straight away gives you greater peace of mind. As you mentioned, it has only been two days, but we’re sorry that you’re still waiting to receive it and hope it reaches you very soon.
Thank you again for choosing Car Planet and for sharing both the positives and the area where we can improve. We hope you continue to have a great experience with us and enjoy your new car! 😊🚗
Kind regards,
Car Planet
1 star
1 star – Terrible experience with Car Planet Barnet
Honestly, I would not recommend Car Planet Barnet based on my experience.
A credit check was carried out without me being made aware or giving what I understood to be permission for it. I then wanted to cancel the purchase, but I was told it had gone too far, despite the fact that I had not signed anything at that point.
My part-exchange was also valued lower than I expected, and I was given promises regarding the deal and after-sales issues that have not been kept.
I was told issues with the tyres would be sorted before the car was delivered. They were not. I ended up receiving a car with all four tyres being different and with poor tyre tread, despite being told this would be addressed before delivery.
There is also an issue with the car’s MMI/CUPRA CONNECT system. The previous user is still registered as the Primary User, and I cannot remove them or register myself. I have contacted CUPRA, who advised that the previous user needs to disconnect from the vehicle. Car Planet have not resolved this or provided the help I need.
I am also still waiting for my £500 deposit refund and other payments that were promised.
The worst part has been the lack of communication after the sale. Since 24 August I have been calling and emailing and have received no proper response or resolution. I am now having to chase them repeatedly for issues that should have been dealt with before and after the car was delivered.
If I could go back in time, I would not have bought the car from Car Planet Barnet. I should have read the reviews more carefully before going ahead.
Based on my experience, I would not recommend this branch. The sales process was one thing, but the after-sales service and communication have been extremely disappointing.
24 August 2026
Unprompted review
Reply from Car Planet
We’re very sorry to read your review and to hear how disappointing your experience with Car Planet Barnet has been. We understand that you have raised a number of serious concerns, particularly around the credit check, the information provided during the purchase, the condition of the tyres, the CUPRA CONNECT system, outstanding refunds and the communication you have received since the sale.
We’re especially sorry to hear that you have been left feeling that you have had to repeatedly chase for answers since 24 August. We appreciate how frustrating this must be when you are still waiting for matters to be addressed and for payments you were expecting to be returned.
We would genuinely like the opportunity to look into everything you have raised properly rather than leaving these concerns unresolved. Please email our Support Team at [support@carplanet.co.uk] with your details and a copy of this review, so we can investigate the points you have highlighted and liaise with the relevant departments.
We apologise for the frustration and inconvenience this situation has caused and hope we can have the opportunity to review your case further.
Kind regards,
Car Planet
Customer service
Had a slight problem with the car when a light came on however the Support team quickly helped me rectify this, and we’re on hand to make a difference.
We all know things sometimes go wrong, but it’s how they are rectified that makes the difference.
27 August 2026
Unprompted review
Reply from Car Planet
We’re very sorry to hear about your experience and genuinely apologise for the stress and disappointment this situation has caused. We completely understand how upsetting it must be, particularly after saving hard for your car and then experiencing an issue so soon after purchase.
We’re also sorry to hear that you feel you were left without the support you expected when the engine warning light appeared. We would really like the opportunity to look into this properly and review what has happened in your individual case.
Please email our Support Team at support@car-planet.co.uk with your vehicle and case details so we can ensure your concerns are passed to the relevant department and looked into further. We want to help where we can and work towards getting this matter resolved for you.
Kind regards,
Car Planet
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Ish looked after you properly and that you were happy with the service you received.
It’s great to know that Ish made your experience a positive one and provided you with the support you needed. We’ll be sure to pass your kind words on to him, as we’re sure he’ll be very pleased to hear them.
Thank you for choosing Car Planet, and we hope you’re enjoying your new car! 🚗😊
Kind regards,
Car Planet
Good Service - Purchased a Benz
Was served by Aaron and had a really good experience he is perfect at what he is doing, good communication and customer serving skills, he explained all bits about the car, th purchase, additional costs, finance really well!
Happy with the purchase, car planet's service I must say is quick and straightforward and the team is really helpful!
31 August 2026
Reply from Car Planet
Thank you so much for taking the time to share such fantastic feedback! We’re delighted to hear that Aaron provided you with such a great experience and that you found his communication and customer service skills to be excellent.
It’s brilliant to know that Aaron took the time to clearly explain everything about the car, the purchase, additional costs and finance, ensuring you felt fully informed and comfortable throughout the process. We’re also really pleased that you were happy with your purchase and found the overall Car Planet experience quick, straightforward and well supported.
We’ll be sure to pass your kind words on to Aaron. Feedback like this is a fantastic recognition of the effort he puts into looking after his customers.
Thank you again for choosing Car Planet, and we hope you enjoy your new car and have many fantastic journeys ahead! 🚗😊
Kind regards,
Car Planet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.