The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered. I will reserve full judgment until the deal is completed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication, excellent customer service, friendly warm reception and attentiveness. The only reason I have not given a five star review is that I could not pick up my car at the arrang... See more
Company replied
Staff was helpful and courteous. Car was delivered when promised. Unfortunately there was no Basic Owners Manual, to explain basics like required tyre pressure, how to programm the radio etc. This... See more
Company replied
It felt a little like a customer conveyor belt at the Barnet showroom. There was a lot of upselling and quite a bit of pressure to take out finance. There was no flexibility at all on the price of... See more
Company replied
Company details
- #89 of 91 best companies in Car dealer
- #54 of 55 best companies in Used car dealer
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our team friendly, welcoming and helpful throughout your experience with Car Planet. Creating a positive and comfortable experience for our customers is something we take great pride in, so it’s fantastic to know that our team made such a good impression.
We truly appreciate you taking the time to share your kind words with us, and we hope you’re enjoying your new car. We look forward to welcoming you back in the future!
Kind regards,
Car Planet
Belinda was fantastic
Belinda was fantastic, very knowledgable and Zak was also helpful.
30 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Belinda provided you with such an excellent experience and that you found her knowledgeable, helpful and professional throughout the process. It’s also wonderful to hear that Zak was there to support you and made a positive contribution to your experience.
We’ll be sure to pass your lovely comments on to both Belinda and Zak, as recognition like this means a great deal to our team. Thank you again for choosing Car Planet and for taking the time to share your experience with us.
We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Angel was great and provided you with such a positive experience. We’ll be sure to pass your kind words on to Angel, as we know they’ll really appreciate the recognition.
Thank you again for choosing Car Planet and for taking the time to share your experience with us. We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Excellent service from Mo Eka
30 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that you received excellent service from Mo Eka. It’s wonderful to know that Mo made such a positive impression and helped make your experience with Car Planet a great one.
We’ll be sure to pass your kind words on to Mo, as recognition like this means a great deal to him and the wider team. Thank you again for choosing Car Planet and for taking the time to share your experience with us.
We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
My husband travelled to see a car that…
My husband travelled to see a car that wasn’t there and was told it was at another branch and already reserved.
Paid a deposit and every time I call about a refund, they say someone will call and then hang up when I ask to speak to a supervisor. Do not ignore the red flags at this garage.
29 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Was served by allan.
Was served by allan.
Very nice guy
So nice to be dealing with allan.
Thanks mr Allan
30 August 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Allan looked after you so well and that you found him to be such a nice and pleasant person to deal with. It’s fantastic to know that his friendly approach made such a positive impression during your experience with us.
We’ll be sure to pass your kind words on to Allan — we’re sure he’ll really appreciate the recognition. Thank you again for choosing Car Planet and for taking the time to share your experience with us. We hope you enjoy your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Angel was great
30 August 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re delighted to hear that Angel was great and provided you with such a positive experience. It’s always wonderful to know when one of our team members has made a real difference to a customer’s visit.
We’ll be sure to pass your kind words on to Angel, as we’re sure they’ll really appreciate the recognition. Thank you again for choosing Car Planet and for taking the time to leave us a review. We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
DISCUSTING EXPERIENCE
These guys are the biggest bunch of scammers I've ever come across ! 😕😕
We did a five hour round trip from Norwich, AFTER PUTTING DOWN THE £99 DEPOSIT (WHICH STILL HASN'T BEEN RETURNED)
Just to be told that the car was nolonger for sale.
Just avoid, cut your losses, and go home !
Complete bunch of loosers
28 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
This company is awful
This company is awful. I went in looking for a car and the lady and man pressured me into test driving other expensive cars when i was set on one car. They pressured me into putting a deposit and then went ahead and did numerous credit score checks without consent which now affected my credit score. Asked for my deposit and they kept making excuses. I would NOT recommend this place at all especially if you are nervous and looking for your first car, all they care about is making the sale!
27 August 2026
Unprompted review
Reply from Car Planet
We’re very sorry to hear about your experience and apologise for the frustration and disappointment this has caused you. We understand how important it is to feel comfortable and supported when purchasing your first car, and we’re sorry to hear that you felt pressured during the process.
We also take your concerns regarding the deposit and credit checks very seriously, and we would like the opportunity to look into what happened and review the matter properly. Please email our Support Team at [support@carplanet.co.uk] with your details, and we’ll make sure your concerns are passed to the relevant department so we can assist you further.
Thank you for bringing this to our attention, and we sincerely apologise again for the experience you’ve had.
Kind regards,
Car Planet
I asked for my deposit
I asked for my deposit, they kept doing credit checks so much damage I didn’t even get the car
27 August 2026
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Ish was very helpful today he has…
Ish was very helpful today he has advised me and informed me of everything necessary. will come back to get a car for my son too. Thanks Ish, Love my new car 🙂
29 August 2026
Reply from Car Planet
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Ish was so helpful and took the time to advise you and explain everything you needed to know. It’s fantastic to know that he made your experience smooth, informative and enjoyable.
We’re especially pleased to hear that you love your new car, and it’s a real compliment that you’re already considering coming back to Car Planet when it’s time to find a car for your son! We’ll be sure to pass your lovely comments on to Ish, as we know he’ll really appreciate them.
Thank you again for choosing Car Planet, and we wish you many happy and enjoyable journeys in your new car!
Kind regards,
Car Planet
Talha was very honest and helpful in…
Talha was very honest and helpful in his delivery, super knowledgeable about his cars, I think Watfords best sales exec as he didn’t rush me through anything, very happy with my purchase, definitely recommend Car Planet to everyone and buying through Talha.
29 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Talha provided you with such an excellent experience. It’s brilliant to know that you found him honest, helpful and incredibly knowledgeable about the vehicles, while also giving you the time and space to make your decision without feeling rushed.
Your kind words about Talha being one of Watford’s best Sales Executives are a fantastic compliment, and we’ll be sure to share this with him. We’re also thrilled to hear that you’re so happy with your purchase and would confidently recommend Car Planet to others.
Thank you again for choosing Car Planet and for recognising Talha’s hard work. We hope you enjoy your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Very competent staff. Was dealt with efficiently
Was very helpful and made my purchase easy
26 August 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our team so helpful and that we were able to make your car purchase easy and straightforward.
We always aim to make the buying process as smooth and stress-free as possible, so it’s fantastic to know that you had such a positive experience. Thank you for choosing Car Planet and for taking the time to share your kind words with us!
We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Today I sold my car purchased from Car…
Today I sold my car purchased from Car Planet in November 2024, lost so much money as the MOT history demonstrated the car had been clocked 67K down to 42K probably to make it more appealing to me the buyer. I left the dealership in Watford with the history of documents, assumed as they weren’t passed over were in the car. The next day checked the car nothing in glove box, contacted Car Planet who promised to send it through the post, never arrived. Told it was lost in post. They were obviously hiding something, but hey it was only a £9K car and 10 years old so wasn’t too concerned. I will be reporting this to the police and trading standards because they can’t be allowed to get away with this, lost 40% on the sale price best part of £2K. Watch out for these clowns because if they have done it once how many other times.
29 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Rayyan provided you with such a great experience. It’s fantastic to know that you found him helpful, honest and genuinely pleasant to deal with.
Your kind words are a brilliant recognition of Rayyan’s hard work, and we’ll be sure to pass your feedback on to him. We’re very proud to have such great members of staff who are committed to making our customers feel comfortable and well looked after.
Thank you again for choosing Car Planet and for taking the time to share your experience with us. We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Don’t buy a car from these people
Don’t buy a car from these people. Look at all the bad reviews , there all true and I suspect a lot of good ones are false as there awful after sales. They won’t reply to emails or phone calls when there’s a problem. I will take them to court and win if I have to. They need to be on watch dog!!
17 August 2026
Unprompted review
Reply from Car Planet
We’re really sorry to hear that you’ve been left feeling this disappointed with your experience. We understand how frustrating it can be when you’re trying to get support after purchasing a vehicle, and we’re sorry that you feel your concerns have not been handled as you expected.
We genuinely want the opportunity to look into your specific concerns and see how we can assist. Please email our Support Team at [support@carplanet.co.uk] with your details, and we’ll ensure your concerns are directed to the relevant department for review.
Kind regards,
Car Planet
Idu was super helpful and very patient
Idu was super helpful and very patient. He ensured all our specs was required. Went hope happy with new car
29 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Idu was so helpful and patient throughout your experience. It’s wonderful to know that he took the time to understand all your requirements and made sure you found a car that matched your specifications.
We’re especially pleased to hear that you went home happy with your new car! We’ll be sure to pass your lovely comments on to Idu, as we know he’ll really appreciate the recognition.
Thank you again for choosing Car Planet, and we wish you many happy and enjoyable journeys in your new car!
Kind regards,
Car Planet
Fantastic Customer Service
I visited Car Planet Watford absolutely clueless, I had no idea what I was doing, what car I wanted, or even if I was in the right place! 😂
From the very beginning of my visit, the customer service was outstanding. I was initially met by a young man in the car park who noticed me wandering around aimlessly. He was already with another customer but still took the time to make sure I was okay and point me in the right direction. Instantly, I felt at ease!
I was then greeted by a lovely young lady on reception who was incredibly friendly and helpful. She made sure I was looked after and found me an advisor in less than 10 minutes.
Throughout my visit, I was also approached by other members of staff and managers, all checking in to make sure I was okay and being looked after. That level of care really stood out to me and made the whole experience feel genuinely welcoming.
Then came Qaim! What an absolute delight. He was personable, professional, patient and incredibly helpful. An absolute credit to Car Planet Watford. He made what could have been a really overwhelming experience feel easy and enjoyable. And, as an added bonus, he makes an excellent coffee!
Honestly, this was one of the best customer service experiences I’ve had in a very long time. Big up Qaim even more he’s an absolute star! 🙌
28 August 2026
Reply from Car Planet
Thank you so much for such an incredible and detailed review! We’re absolutely delighted to hear that your visit to Car Planet Watford turned what could have been an overwhelming experience into such an enjoyable one. 😂🙌
It’s fantastic to hear that our team looked after you from the moment you arrived, from the gentleman in the car park who pointed you in the right direction, to our reception team and the managers who continued to check in and make sure you were comfortable. Creating a genuinely welcoming environment for our customers is something we’re very proud of.
And a huge **BIG UP to Qaim!** ⭐ We’re thrilled to hear how much of a positive impression he made. His patience, professionalism, personality and willingness to guide you through the process are exactly what we want from our team. We’ll definitely be passing your fantastic comments on to Qaim — and we’ll make sure he knows that his coffee-making skills have also received an excellent review! ☕😂
It means so much to hear that you felt supported despite arriving unsure of what you wanted, and that Qaim was able to make the whole process feel easy and enjoyable. Thank you again for your wonderful recommendation and for choosing Car Planet Watford!
We hope you absolutely love your new car and wish you many happy journeys ahead. 🚗✨
Kind regards,
Car Planet
Really easy process
Really easy process.
Found the car online, booked an appointment to view it and go through paperwork.
Went back day after to purchase!
18 July 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re delighted to hear that you found the whole process really easy and straightforward, from finding your car online to booking your appointment and completing the paperwork.
We always aim to make the car-buying journey as smooth and hassle-free as possible, so it’s fantastic to know that everything went so well for you. We really appreciate you choosing Car Planet and taking the time to share your experience with us.
We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Mohammed Malki from Sales and Ahmed Safaye from after-sales done a brilliant job dealing with my concerns
Mohammed Malki from sales team done a brilliant job on the day of my purchase on 15th August 2026. However, I have been had some issues and the car has been non drivable which then I followed up with after sales team “Ahmad Safaye” the experience talking to him has been so much pleasure ensured they will cover the costs (only because I promptly followed up with issues soon after they occurred) and sent me a written confirmation over email. He very well understood my current situation, although I had some concerns looking at negative reviews for after sales team, I now want to say all previous negative reviews can be overwritten with my experience. Brilliant honest guy.
I will surely comeback and write a follow-up review post reimbursement about the whole experience which I am sure will go smooth. Just follow-up promptly with all the instructions they mention and be patient as they deal with number of issues.
29 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re absolutely delighted to hear that Mohammed Malki provided you with a brilliant service on the day of your purchase and made such a positive impression.
It’s also fantastic to hear such wonderful feedback about Ahmad Safaye from our Aftersales Team. We’re particularly pleased that Ahmad was understanding of your circumstances, communicated clearly with you and provided written confirmation regarding the costs. His patience, professionalism and willingness to support you throughout what could have been a stressful situation are exactly the qualities we want our Aftersales Team to demonstrate.
We’re really grateful that, despite your initial concerns from seeing previous reviews, your own experience with Ahmad has changed your perspective. We’ll certainly make sure your kind words are shared with him, as recognition like this means a great deal and highlights the effort he puts into helping our customers.
We hope the reimbursement process continues to go smoothly, and we look forward to welcoming you back for your follow-up review. Thank you again for your patience, understanding and for choosing Car Planet!
Kind regards,
Car Planet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.