The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered. I will reserve full judgment until the deal is completed... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Staff was helpful and courteous. Car was delivered when promised. Unfortunately there was no Basic Owners Manual, to explain basics like required tyre pressure, how to programm the radio etc. This... See more
Company replied
Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not suffici... See more
Company replied
Great communication, excellent customer service, friendly warm reception and attentiveness. The only reason I have not given a five star review is that I could not pick up my car at the arrang... See more
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Company details
- #89 of 91 best companies in Car dealer
- #54 of 55 best companies in Used car dealer
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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The staff were exceptional and…
The staff were exceptional and welcoming. The car is good, but there is something I did not requested in my package which they included.
28 August 2026
stop kidding the customer be honest
28 August 2026
Very efficient and helpful members of…
Very efficient and helpful members of staff - thank you
31 August 2026
I met Ish to look for Mercedes GLB
I met Ish to look for Mercedes GLB, and he did his best for me and my family. I was totally satisfied for all procedure to decide to buy.
31 August 2026
Reply from Car Planet
Thank you so much for sharing your lovely feedback! We’re really pleased to hear that Ish went above and beyond to help you and your family while you were looking for your Mercedes GLB.
It’s fantastic to know that you were completely satisfied with the process and that Ish made you feel comfortable and confident in your decision to purchase. Taking the time to understand what our customers and their families need is something we truly value, so it’s wonderful to hear that this was reflected in your experience.
We’ll be sure to pass your kind words on to Ish, as we’re sure he’ll be delighted to know how much you appreciated his support. Thank you for choosing Car Planet, and we hope you and your family enjoy many happy journeys in your new car!
Kind regards,
Car Planet
Reply from Car Planet
Thank you so much for your kind words! We’re really pleased to hear that you had a very good experience with Car Planet. We truly appreciate you taking the time to leave us such a lovely review.
Wishing you all the very best and many happy journeys in your new car! 😊🚗
Kind regards,
Car Planet
New car secured!
Excellent customer service from Fayzaan, everything explained and smooth transition in regards to the payment option.
31 August 2026
Reply from Car Planet
Thank you so much for your brilliant feedback! We’re delighted to hear that Fayzaan provided such excellent customer service and made sure everything was clearly explained throughout your experience.
It’s fantastic to know that the payment options were handled smoothly and that you felt comfortable and well informed during the process. We’ll be sure to share your kind words with Fayzaan, as we’re sure he’ll really appreciate the recognition.
Thank you again for choosing Car Planet. We hope you’re enjoying your new car and wish you many happy journeys ahead! 😊🚗
Kind regards,
Car Planet
Car was beautiful service is good good…
Car was beautiful service is good good coffee as well
29 August 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the car and enjoyed the service you received from our team. It’s also great to hear that you enjoyed the coffee while you were with us! ☕😊
We really appreciate you taking the time to share your experience. We hope you’re loving your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
I like your teams service,but…
I like your teams service,but disappointed with the payment method as card payments is not accepted,I feel like your team is forcing to take the finances from your company .
29 August 2026
Reply from Car Planet
Thank you for taking the time to share your feedback. We’re pleased to hear that you liked the service provided by our team, although we’re sorry that you were disappointed with the payment options available.
We understand that having flexibility when it comes to payment is important, and we’re sorry if the options presented to you made you feel that you were being pushed towards using our finance facilities. Your feedback is genuinely appreciated, and we’ll make sure it is shared with the relevant team as we continue looking for ways to improve the customer experience.
Thank you again for choosing Car Planet and for being open about your experience. We hope you enjoy your new car!
Kind regards,
Car Planet
5 Stars!
I Came to Car Planet to search for a car with a specific spec and saw that they had one. I called them and was able to go and view the car right away with no appointment necessary.
When I got to the address the place looked clean professional and inviting. This is when I met the salesman Oliver that was looking after me. He showed me around the the car inside and out and answered all my questions honestly with nothing to hide.
After the test drive when I decided I wanted the car Oliver took me inside and I was shown all the history of the car from MOT history to HPI checks for piece of mind, he also talked me through the extras that were on offer like Superguard and RAC warranty which was nice to see.
I've been in the motor trade for 14 years and the way I and all the other customers I saw were treated was professional indeed. Oliver couldn't of done more for me if he tried and is a credit to the company, I can safely say he will go far in his career as a sales executive. I highly recommend Car Planet if you are planning to buy a car, I visited other garages before here and the standard was levels above where I had been before.
I work for a BMW main dealer and my sales team have to memorise all the specs and stats for BMW and MINI so I was shocked to see that the sales team knew all their stock inside and out seeing as they deal with many manufacturers.
Don't hesitate and visit Car Planet. Don't be disheartened if they don't have the car you want as they have other branches to see and I'm sure they will still help you all the way
Thanks again team and I can't stress enough to make sure Oliver gets some recognition for this sale!
Alec
9 August 2026
Reply from Car Planet
Thank you so much, Alec, for taking the time to leave such an incredibly detailed and generous review! We’re absolutely thrilled to hear about your experience at Car Planet and especially pleased that Oliver made such a fantastic impression.
It means even more coming from someone with 14 years of experience in the motor trade. We’re delighted that you found the showroom professional and welcoming, and that Oliver was able to answer your questions honestly, walk you through the vehicle and provide all the information you needed to feel confident in your decision.
Your comments about Oliver are particularly fantastic to hear. It’s clear that he went above and beyond throughout your visit, from showing you the car and arranging the test drive to taking you through the vehicle history, MOT history, HPI checks and available extras. We’ll absolutely make sure your recognition reaches Oliver because feedback like this is a brilliant reflection of the effort he puts into looking after his customers.
We’re also really pleased that you felt the wider team maintained such a professional standard and that you noticed the level of knowledge across our extensive range of vehicles. Your comparison with your experience at a BMW main dealer makes your comments especially meaningful to us!
Thank you once again for recommending Car Planet so enthusiastically and for highlighting Oliver in particular. We’ll make sure he gets the recognition he deserves. We hope you’re thoroughly enjoying your new car and wish you many fantastic journeys ahead! 🚗🙌
Kind regards,
Car Planet
Allan has helped me a lot and made it…
Allan has helped me a lot and made it so I got accepted on finance and got the car I wanted
31 August 2026
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Allan was able to support you throughout the process and help you secure the finance for the car you wanted.
It’s fantastic to know that Allan went the extra mile to guide you through everything and made the experience a positive one. We’ll be sure to pass your kind words on to him, as we’re sure he’ll be delighted to know how much his help was appreciated.
Congratulations on your new car! We hope you enjoy every moment behind the wheel and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Mo Malki was so helpful
Mo Malki was so helpful, I didnt know what type of car I wanted so I needed quite a few test drives and info about the cars and he was very knowledgeable and kind, and not too pushy on the sales front. My experience as a whole was very good. And I love my new car! Thanks Mo
29 August 2026
Reply from Car Planet
Thank you so much for taking the time to share your experience! We’re delighted to hear that Mo Malki was so helpful and patient throughout your car search.
It’s great to know that he was able to give you the time you needed to explore different options, arrange multiple test drives and provide knowledgeable advice without ever making you feel pressured. Finding the right car is a big decision, especially when you are still figuring out exactly what you want, so we’re really pleased that Mo made the process comfortable and enjoyable for you.
Most importantly, we’re thrilled to hear that you love your new car! We’ll make sure your lovely feedback is passed on to Mo, as we’re sure he’ll be very pleased to hear it.
Thank you again for choosing Car Planet and enjoy every journey in your new car! 🚗😊
Kind regards,
Car Planet
Adil was amazing
Adil was amazing and he’s really adviced me well for my first car. Highly recommended!
21 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Adil was amazing and provided you with such helpful advice, especially for such an important milestone as buying your first car.
It’s wonderful to know that Adil took the time to guide you through everything and helped make the experience easier and more enjoyable. We’ll be sure to pass your kind words and recommendation on to him, as we know he’ll really appreciate the recognition.
Thank you again for choosing Car Planet, and we hope you absolutely love your new car! We wish you many happy and safe journeys ahead. 🚗✨
Kind regards,
Car Planet
£15k car broke down on way home. Wouldn’t refund.
Pressured into buying car as something felt off. Told myself to stop being silly and make the decision. £15k, bought car, *broke down on way home*! Refused to fix and kept leading me on for months. Stress and anxiety inducing. Felt as though let my family down. Read a lot of reviews before buying a car which turned out to be bots/fake.
Inconsistent uneducated, low paid, clueless staff with clearly no other employment options. Sending AI generated scrips in response to questions via email.
Called several times daily. Once left on hold by a girl for 60 mins. Called back on another line and she answered. Either way I genuinely fear for staff safety due to the positions they are put in - dealing with such desperate and angry people and not being allowed to refund them or help them. Terrible karma.
Eventually only got my money back after telling them my plans of a Saturday petition outside their locations.
I would give 0 if possible. Horrendous experience. Turns out I’m not alone and over 1/3 of experiences on here have been 1 star.
Not great when pertaining to important life experiences that you spend thousands on. A 60-something percent chance of a car working is quite the gamble. Please dont risk it.
11 January 2026
Unprompted review
Reply from Car Planet
Hi,
We’re genuinely sorry to hear about the experience you’ve described and the level of stress and frustration this situation caused you. We understand that purchasing a vehicle is a significant decision, particularly when you have invested a substantial amount of money and are relying on the vehicle to be dependable.
We’re also sorry to hear about the difficulties you experienced when trying to communicate with our teams and resolve the matter. We take feedback like this seriously and would really like the opportunity to look into what happened in your particular case.
Please email our Support Team at [support@carplanet.co.uk] with your details so we can review the history of your case and ensure your concerns are looked into by the relevant team.
Thank you for bringing this to our attention. We sincerely apologise for the experience you had and hope we can have the opportunity to review the matter properly for you.
Kind regards,
Car Planet
Idu made buying a car so easy and…
Idu made buying a car so easy and informative
28 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Idu made buying your car such an easy, smooth and informative experience. It’s fantastic to know that he took the time to guide you through the process and ensure you felt comfortable and well informed throughout.
We’ll be sure to pass your kind words on to Idu, as we know he’ll really appreciate the recognition. Thank you again for choosing Car Planet and for taking the time to share your experience with us.
We hope you’re loving your new car and wish you many happy and safe journeys ahead! 🚗✨
Kind regards,
Car Planet
Idu was very helpful and informative.
29 August 2026
Unprompted review
Reply from Car Planet
Thank you for sharing your feedback! We’re delighted to know that Idu was able to assist you with clear, useful information and make your experience a positive one. His helpful approach and willingness to ensure you understood everything are exactly what we want our customers to receive.
We’ll make sure Idu sees your kind words we’re sure he’ll be pleased to know his support was appreciated. Thank you for choosing Car Planet, and we hope you’re enjoying your new car!
Kind regards,
Car Planet
Idu provided great customer service
Idu provided great customer service
30 August 2026
Unprompted review
Reply from Car Planet
Thank you for your wonderful feedback! We’re so pleased to hear that Idu provided you with great customer service and made your experience a positive one. It’s fantastic to know that his friendly and helpful approach stood out during your visit.
We’ll be sure to share your kind words with Idu, as we know he’ll be delighted to receive such lovely recognition. Thank you for choosing Car Planet, and we hope you’re enjoying your new car!
Kind regards,
Car Planet
Idu was amazing help to me and really…
Idu was amazing help to me and really made me enjoy my experience
29 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re thrilled to hear that Idu was such a great help and made your experience with Car Planet genuinely enjoyable.
It’s wonderful to know that his friendly approach and support made such a positive difference for you. We’ll certainly pass your lovely comments on to Idu, as we’re sure he’ll be delighted to know how much you appreciated his assistance.
Thank you again for choosing Car Planet, and we hope you’re absolutely loving your new car. Wishing you many happy journeys ahead!
Kind regards,
Car Planet
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our team friendly, welcoming and helpful throughout your experience with Car Planet. Creating a positive and comfortable experience for our customers is something we take great pride in, so it’s fantastic to know that our team made such a good impression.
We truly appreciate you taking the time to share your kind words with us, and we hope you’re enjoying your new car. We look forward to welcoming you back in the future!
Kind regards,
Car Planet
Belinda was fantastic
Belinda was fantastic, very knowledgable and Zak was also helpful.
30 August 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Belinda provided you with such an excellent experience and that you found her knowledgeable, helpful and professional throughout the process. It’s also wonderful to hear that Zak was there to support you and made a positive contribution to your experience.
We’ll be sure to pass your lovely comments on to both Belinda and Zak, as recognition like this means a great deal to our team. Thank you again for choosing Car Planet and for taking the time to share your experience with us.
We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
Reply from Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that Angel was great and provided you with such a positive experience. We’ll be sure to pass your kind words on to Angel, as we know they’ll really appreciate the recognition.
Thank you again for choosing Car Planet and for taking the time to share your experience with us. We hope you’re enjoying your new car and wish you many happy journeys ahead!
Kind regards,
Car Planet
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