Car Giant - London's largest used car dealership  Reviews 16,659

Allan was very helpful
This is my fifth car from car giant very car has been excellent very happy,
Thank you

Great experience from start to finish with the Car Giant team, especially Noah and his manager. They guided me through every step of the process clearly and professionally, without being pushy at all. I really appreciated being given the space to make my own decision at my own pace.
Overall, a smooth and stress-free experience — highly recommend.

I am posting this to warn every driver, especially fellow taxi drivers, to stay far away from Spectrum Insurance and Car Giant White City. I was upsold a "specialist" taxi policy for £1,600—specifically paying a £400 premium over standard drivers—on the promise that my income would be protected. Instead, these companies have left me in a state of extreme financial distress.

The Reality of Their "Service":

Deliberate Misdirection: When my hybrid cooling system failed, Spectrum gave me ambiguous instructions that were a setup for failure. They failed to explain the pre-authorization process, leaving me to pay £2,652.62 out of pocket in good faith, which they then used as a technicality to refuse reimbursement.

Systematic Denial: When the issue recurred weeks later, I followed their "proper procedure" to the letter. They still refused to pay a single penny toward the additional £565.00 bill. This proves that their procedures are nothing but a smokescreen to avoid paying valid claims.

Financial Ruin: I have been forced to carry over £3,200 in repairs on high-interest credit cards, accruing massive debt while struggling to pay my mortgage. As a taxi driver, my car is my only source of income. Spectrum’s passivity and lies have caused me months of unnecessary stress and pushed my household finances to the breaking point.

The Verdict:
Car Giant White City and Spectrum Insurance are misleading liars. They are quick to take your money at the point of sale but will abandon you the moment you actually need the protection you paid for. They have shown zero regard for the fact that they are jeopardizing a working person’s home and livelihood.

Do not trust a word they tell you. They do not provide insurance; they provide expensive pieces of paper and then move the goalposts to ensure you are left carrying the bill.

I am finished playing their games. I am now demanding a final response and will be taking this straight to the Financial Ombudsman Service (FOS) for a full investigation into their predatory practices.

Great service from the salesperson (Amar)at Car Giant. Friendly, helpful, and not pushy at all. He explained everything clearly and made the whole process easy. Really happy with the experience.

Very disappointed, purchased my car December 2025 - although the sales process was very smooth now 3 months later I’ve realised there are many faults with the car including it being fitted with a non genuine battery alongside the parcel shelf being missing. Would not recommend nor will be buying any future car from them at all - proceed with caution

We had an excellent experience working with Sabin. He was knowledgeable, patient, and genuinely helpful throughout the entire car-buying process. Sabin took the time to answer all our questions, explain the options clearly, and made sure I felt confident in our decision. His professionalism and friendly approach made the experience smooth and stress-free. We highly recommend Sabin to anyone looking to buy a car.

Sabin was excellent with helping me.

Friendly approach to customers and willing to help answer any questions. Very informative on all tipes of cars.

I am extremely satisfied with my experience at Car Giant, specifically thanks to Muhammed’s detailed and professional assistance. This was the best car deal I have ever completed. The process was so efficient that I was able to make a decision and drive away within two hours

I bought a car a few years ago and it turned out that it was involved in an accident. CarGiant denied hiding this fact and refused any kind of refund or compensation. They simply stitched me up and even the ombudsman refused to help. Won’t touch their cars with a barge pole ever again

I had a great experience buying my car.The service was excellent from start to finish. SEBIN helped me with whole process very smooth and stress-free, Very friendly, Professional. I appreciate his support. Thank
You again!

Thank you Car Giant, we arrived at opening time and drove away with our new car good later. Stress free, easy and very helpful and friendly team.
Also shout out to Stephen Boulter for his
Patience

Recently went to view a car, their cars are of good quality and their history and mileage is good, we didn’t end up buying this time but they was never pushy, and really polite about us not wanting the car, I like car giant, have bought from here before, good dealership

Very helpful and good customer service from Mohammed. He walked us through all the steps and answers all our questions with ease. Made my experience of buying my first car less scary.

Sabin was very helpful and made it a good experience.

Very Satisfying

I recently bought my first car, and the sale experience was very good. Sabin has helped me and answered to all the questions I had, he was truly amazing.

Please don't buy extra warranty. Trust me waste your money

It was an amazing experience. Our advisor was Stephen and he helped us a lot throughout the process. He cleared all our queries. And he was an amazing gentle man.