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Carl Scarpa Reviews 

3,513
•
TrustScore 4.5 out of 5

4.5

Shoe shop
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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the soft leather and the stylish design of the footwear, noting that the shoes are very comfortable for daily wear. Shoppers also appreciate the prompt delivery service, beautiful packaging, and the exceptionally helpful support team found both online and in stores. However, some people mentioned frustrating delays in delivery and a complete lack of tracking information when ordering online. Others noted unexpected sizing inconsistencies, color discrepancies, and occasional challenges when trying to return items that did not fit properly.

What people talk about most

Product

Clients share satisfaction with the product, frequently highlighting that the footwear is extremely... See more

Quality

Customers consistently note positive experiences with quality, highlighting stylish and well-made leather... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report prompt delivery, easy... See more

Service

People report positive experiences with service, frequently highlighting quick delivery times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more

Rated 5 out of 5 stars

I had a really positive experience with the customer service at Carl Scarpa in Fenwick. I had to return and exchange a pair of boots, and Claire was extremely professional , helpful , and friendly th... See more

Rated 5 out of 5 stars

Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... See more

Rated 5 out of 5 stars

Was surprised when boots delivered as no prior warning. However very pleased with purchase. They are as so stylish, well made of quality leather and last but not least Comfortable....result.

Company details

  1. Shoe shop

Information provided by various external sources

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,513)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Defect after 1 day trip on the plane

Defect after 1 day trip on the plane, no money refunded

18 September 2026
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Reply from Carl Scarpa

Hi Olga,

Thank you for taking the time to leave a review.

We had previously reached out to you via email regarding this issue. If you could please come back to us there we would love to resolve this for you.

Best Regards,

Michael

Rated 5 out of 5 stars

I contacted Carl Scarpa trying to…

I contacted Carl Scarpa trying to replace much loved boots ruined when being reheeled. The company were very helpful making suggestions as to replacements. Returns were easy and I was repaid promptly - a very professional company

23 September 2026
Rated 4 out of 5 stars

Worth to buy

The product I have purchased is a good quality product , accurate packaging and fast delivery!

30 September 2026

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