There are a lot of options of cases, including some old models that are available. I am very happy to have Anson Lo’s brand to collaborate with Casetify, which is the reason for me to be one of your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customization case page is difficult to use and very laggy. Finished edit the photo using the given frame, looks fine. But when return to the case page, photo often out of frame.
I do plenty of online ordering, photo editing and tech stuff. I had a hard time navigating your site compared to others, skinit and case24 to be specific. Finding the card icon was impossible except... See more
Company replied
Your products is very good and I am your customer loyalty to the design over8years. Normally You use Kerry as Courier (very fast shipment,only7-8days) But Last order I am very disappointed about you... See more
Company replied
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
156k reviews
Asks customers to review
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I checked out 3kplus pesos then i was…
I checked out 3kplus pesos then i was charged 4kish pesos. theres a hidden fee that was not discussed
4 June 2026
Good good good
2 June 2026
DHL contacted me by phone number to ask…
DHL contacted me by phone number to ask for the value of the goods. Then I had to find the invoice and email them. Isn’t this something that should automatically be properly provided by the seller? How come other sellers are able to do this seamlessly and Casetify with their huge price mark-ups cannot do this? Also they print to order so I don’t see why they can’t reprint older designs, and how some designs can be out of stock? It’s truly bizarre. But the quality of the hardware itself is good so 3* for that; unfortunately the experience of purchase is below average
12 July 2026
A very good experience
13 July 2026
Bought the same cover in a space of a…
Bought the same cover in a space of a few months. First one cracked and had to replace it. After receiving it, the front part of the cover cracked again.
Not durable and will not purchase again. Highly disappointed
14 June 2026
I do not received the product!
3 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communication and poor quality
Poor communication regarding shipping and tracking. When cover finally arrived, not even a month in and the decorative film is chipping.
2 June 2026
Reply from CASETiFY
Hey Selena!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona @ CASETiFY
Long shipping time/ color chips after a couple weeks
Long shipping time and I haven’t even had my case for a month and the color is chipping away
4 June 2026
Reply from CASETiFY
Hey MC!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona @ CASETiFY
The address field automatically fills…
The address field automatically fills in the wrong city (I DO NOT live in Seattle) which cannot be changed and I started receiving text messages and I did not sign up or want to receive texts.
12 July 2026
Reply from CASETiFY
Hey Amanda!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona @ CASETiFY
Amazingly crafted case with fantastic…
Amazingly crafted case with fantastic attention to detail.
5 June 2026
What is taking so long
What is taking so long? Where is my order!
My mistake, I didn’t realize it took this long to get my order. I look forward to receiving my order soon. Thanks for the update.
7 July 2026
Reply from CASETiFY
Hi there, Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience. We're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch which should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation. Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible. Regards, Brooke@ CASETiFY
It's a bit disappointing that the…
It's a bit disappointing that the application is only available on the App Store. I hope it will also be released on the Google Play Store. I also hope a standing case will be made available for the Samsung Galaxy S series.
12 July 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website/ app usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Brooke @ CASETiFY
I'm absolutely in love with this phone…
I'm absolutely in love with this phone case! The design is sleek and stylish, and it gives the phone a premium, modern look. The material feels high-quality, durable, and comfortable to hold. It fits perfectly and offers great protection without adding bulk. Overall, it's a beautiful case with excellent craftsmanship. Highly recommended! ⭐⭐⭐⭐⭐
1 June 2026
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