There are a lot of options of cases, including some old models that are available. I am very happy to have Anson Lo’s brand to collaborate with Casetify, which is the reason for me to be one of your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
Not very clear on the usage on coupon, I am new member and should have HELLO10 discount, but I tried many times it still not working, seems it cannot use with some other discounted item and I have del... See more
Company replied
DHL contacted me by phone number to ask for the value of the goods. Then I had to find the invoice and email them. Isn’t this something that should automatically be properly provided by the seller? Ho... See more
Company replied
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
156k reviews
Asks customers to review
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Very disappointed
Very disappointed. I purchased this case less than a month ago, and the camera frame became sharp enough to scratch my fingers during normal use. I contacted customer support, but no one has responded despite waiting for a long time. I expected much better quality and service from such an expensive brand.
12 June 2026
Complaint Regarding a Defective Case and Poor Customer Service
A defect was found on the case just two days after I received the case I ordered. While I was exchanging emails through your official website regarding a replacement, I additionally experienced the printed design on the case peeling off. I am already very upset because of this, but the person in charge of replying to my emails keeps dragging out the process and is handling this matter very poorly, which makes me feel extremely unpleasant.
19 July 2026
Only shop with casetify
Only shop with casetify. Have for years. Love the MacBook cases as well for my MacBooks. Keep up the awesome work will always be a fan and shopper.
18 June 2026
Love your collaboration with Anson Lo
Love your collaboration with Anson Lo. Please produce more products!
8 July 2026
Great cases
Easy online ordering. Nice welcome discount with email and text subscription. Cute artists.
19 July 2026
The magnetic force is too weak
The magnetic force is too weak. The product detaches easily during normal use and is easily lost, resulting in a poor user experience
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Durability
I have purchased several cases over the years. After about one year the case will split from itself and the frame becomes disconnected from the back. The styles are one of kind so it looks great.
19 July 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kaitlyn @ CASETiFY
Delivery was very long
Delivery was very long . The mirror case has abit of marks when it was delivered
30 June 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kaitlyn @ CASETiFY
Fast and very easy transaction
Fast and very easy transaction. Will definitely order again :)
19 July 2026
The last purchase of the case's paints…
The last purchase of the case's paints peeled off more than half, I had to remove the rest of the paint that remained. The rubber around the phone was loose and broken. It is unable to be used. So disappointed
19 July 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kaitlyn @ CASETiFY
Horrible to try to pay
I tried to buy this phone case probably 50x. Tried on my phone. Tried on my desktop. Tried 4 different cards. Tried PayPal. Tried Apple Pay. Finally my husband was able to purchase. But it was a horrible experience. We love the phone cases but it is such a HASSLE to purchase. 😡
18 July 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Kaitlyn @ CASETiFY
I absolutely love your iPhone cases
I absolutely love your iPhone cases. I have bought your cases for my earlier models of iPhones and have not been disappointed. I have just upgraded to iPhone 17 max pro in orange and I found the perfect case. Goldfish that goes great with my orange iPhone!! Love it and know it will protect my phone well!
Thank you for great product!
18 July 2026
The website a bit laggy.
The website a bit laggy.. AND PLEASE ADD MORE COLORS FOR THE IPHONE 15PLUS RIDDLE PHONE CASEEE I WILL LITERALLY BUY THEMMM!!! ❤️🙏
18 July 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Kaitlyn @ CASETiFY
Floral Wallpaper Stickie attached to AirPod 2 Case
Update: I am updating the review with my order# per Casetify request. Order# 32157448. I have not contacted Casetify about the peeling stickie on the AirPod case because what’s the point? But I have pictures.
Original post: I purchased items from Casetify on June 17, 2026 with an estimated delivery date b/t June 24, 2026 - June 29, 2026. The package was delivered on July 11, 2026. Among the items purchased was the pansy garden iPhone and Airpod case. The art rendering on the airpod case has proven to be a floral wallpaper stickie that was attached to the airpod case. Today is July 18, 2026 and it has unraveled and is peeling back from the airpod case. It appears this particular Casetify product is grossly overpriced and I have no idea why it took almost a month to deliver products that clearly have been upgraded with a floral stickie paper. I will not order from this company again. Highly disappointed in their quality of products.
16 July 2026
Unprompted review
Reply from CASETiFY
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kaitlyn @ CASETiFY
Purchased a S25 Ultra case and they…
Purchased a S25 Ultra case and they sent me S26 Ultra case. 😑
Trying to communicate with them and an AI client emails me asking for pictures when I clearly sent them pictures and detailed the issue. 😑
13 July 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kaitlyn @ CASETiFY
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