caxton.io Reviews 6,518

Service was impeccable, attentive and clear.

Had difficulty loading a new debit card due to an error on my part.
Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes.
Was extremely impressed with how quickly they solved the problem and the unhurried helpful manner.
Well done Caxton Services

Helpful in every way and called me back when we were disconnected .

An extremely patient and helpful young man tolerated my bumbling and error prone attempts to change my password and to log on to my account. His assistance was most thoughtful and,I fear,difficult task.

Helpful gentleman who resolved both my issues.

Had got myself into a panic with a transaction, Keshawn was brilliant, calm, understood what I needed. reassured me and solved my issue quickly and efficiently, then offered brilliant advice and guidance which was above and beyond my expectation.

Linda was very helpful.
Only needed to speak to her not passed around or other complications.

Linda was extremely helpful, professional and courteous.
Many thanks

In this day and age its unusual for telephone transactions of any kind not to take an age to connect and to get a solution at the first time of asking.
On both counts this worked perfectly and thanks to Keshawn for the excellent clear advice and prompt follow up.

The person I dealt with was most helpful. I had previously had problems getting a new currency card because I now reside in Australia. The problems went away this time.

I was having a problem redeeming my US dollars back to sterling on both the app and online. I was frustrated so called the UK support team number. Marfe was my support agent and she had an easy going customer- focussed manner but more importantly excellent product and systems knowledge too!! Marfe was able to remove the systems error and then kept on the line to help talk me through the process of switching some of my US dollars to Euros and redeeming the remaining US dollars back to Sterling. This will be very helpful to me in the future. Marfe also updated me on the Caxton card improved functionality (10 years ago the card could only hold one currency at a time) such as being able to hold up to 15 different currencies on the card at one time. Marfe also explained the card renewal process and the notification that will appear on my online account in August this year with the ability to choose to renew early. I think Marfe is amazing and a fantastic ambassador for Caxton. Well done!!

Keshawn from Caxton was very understanding and knowledgeable of what my concerns were and was able to provide a replacement card very quickly. His response was very positive and helpful.

Thank you Caxton

Caxton is great. I use them all the time to support our business needs overseas. They are reliable, personable and I would highly recommend them for their customer support, personal service and value for money.

Advisor was very pleasant and sorted my problem. Great customer service. Very polite and informative.

Query dealt with speedily and efficiently.

Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us until we were “up and running” and the secondary card was fully activated and registered.

Good,prompt and pleasant assistance

Quick and easy to load with currency. I've had a card for several years and never had a problem using it abroad.

Very disappointed with claxton on their ability to be able to solve problems when there is one time unfortunately unable to use my account which I have put a substantial amount of money away from my holiday when trying to pay for hotels I am now locked out of that account because of verification which they are not allowing me to do and cannot correct when you phone customer help you go to an overflow line with people who have no access to accounts no ability to help you to get to the bottom of what's going wrong all they can do is give an email and Eva email you to have your account closed or email for assistance to the same person you were trying to call if this is the level of customer service that claxton is now putting forward I have no option but to close my account.