CEF online - Delivered what I ordered, on the day I requested. Nothing exceptional, just as advertised. Now the staff at Redditch Branch, these guys are exceptional. Nothing is ever too much trou... See more
Company replied
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Review summary
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Excellent product snd service - battery snd charger arrived within two days. I was unsure of what size battery and charger to order for my new DeWalt combi drill. I telephoned the company at their bas... See more
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Only place I could find the specific piece I need for my old diesel engine electrics - so top notch, glad some proper business still in existance! Friendly advice on the phone and next day delivery a... See more
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Initially frustrated that the items sought were not available in my local store and advice to order on-line, I resigned myself to a long delay (I live on an offshore Island). Ordered on-line early aft... See more
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Company details
- #21 of 31 best companies in Electrical wholesaler
- #5 of 7 best companies in Cable provider
- #5 of 15 best companies in Electrical appliance wholesaler
- #16 of 24 best companies in Lighting wholesaler
- #7 of 8 best companies in Screw supplier
- #35 of 47 best companies in Solar energy equipment supplier
About CEF
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Georgina Mackie House, CV8 2SU, Kenilworth, United Kingdom
- 01763 272 717
- customerservices@cef.co.uk
- cef.co.uk
4.5
Excellent
29k reviews
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All-round Good Experience
The price of the item was good, the ordering process was straightforward, and having had it delivered to a CEF store (on time) I was able to go and collect it the following day.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superb Company!!
Superb company. Wherever you go in this country there's a CEF and we use them on a daily basis. 10 out of 10 in my opinion.
19 March 2026
Reply from CEF
Thank you very much for your review Pete.
Best Regards
Adele Feller (Customer Services Manager)
Easy online ordering from this…
Easy online ordering from this excellent company.
Progress messages from ordering to deliver
Top bananas
24 July 2026
Reply from CEF
Thank you very much for your review David.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service as always!
24 July 2026
Reply from CEF
Thank you very much for your review Ruth.
Best Regards
Adele Feller (Customer Services Manager)
Great product DeWalt road breaker
Great product DeWalt road breaker
I paid nearly £1300 for the breaker and DeWalt trolley and it didn’t come with the breaker pins which I struggled to get in time for Monday to go away to work but didn’t realise it didn’t website doesn’t really say wether it does come with them or don’t but many alternative sites sell the breaker with pins and state that they come with pins
Managed to source pins from another company and collect them for a further £110
Other than that great 5*
24 July 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Always welcoming and friend
Always welcoming and friend , they always go above and beyond and beyond to get material on time , also carry bout quotes fast for materials , which is helpful when pricing work
10 July 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
I've dealt with this company a few…
I've dealt with this company a few times and been very pleased with the service
Staff very helpful.
But on this occasion they let me down. Ordered and paid for 1/21 air-conditioning units, only to be told a few days later that there were none in stock
Shame as it was for my grandson 😞
24 July 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
I got what I wanted, paid for and on time.
I got what I wanted, paid for and on time.
Thank you and much appreciated.
10 July 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Order was correct but delivery tuck a…
Order was correct but delivery took a bit longer than expected. Overall service was good and a good supply service. Would have used my local branch but that was being refurbished.
24 July 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Amazingly helpful staff in the West End…
Amazingly helpful staff in the West End store and super quick delivery!
24 July 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
The CEF staff were very helpful
The CEF staff were very helpful . Unfortunately the delivery went to another unit on the site and took a couple of days to sort this out. The CEF staff were very quick to sort the problem when we discovered what had happened. The fault was with the delivery company, at the wrong address and then that company didn’t bother to take it to CEF depot next door.
9 July 2026
Reply from CEF
Thank you very much for your review and feedback Karen.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Dave.
Best Regards
Adele Feller (Customer Services Manager)
Slow Response
The man that came to pick up our wee waist was very nice. But it took nearly 2 months and 3 phone calls for a response from our original request to collect the waist .
23 July 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Quality electrical retailer
Quality retailer, with professional customer service, prices are good and they post out nice and quickly, great range of products and they don't seem to penalise non trade customers on price....very easy transaction and nice quality products sent well packaged....👍
27 June 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Would have rather bought in store and…
Would have rather bought in store and collected from store , however was directed to website to order and get delivered
Miss the touch of ordering at a store
1 October 2025
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
The service is great
The service is great, delivery was fast, and installing was quick and easy
9 July 2026
Reply from CEF
Thank you very much for your review James.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Julian.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review John.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Antony.
Best Regards
Adele Feller (Customer Services Manager)
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