Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product (a PVA cooling towel) which was a game-changer for me in the heatwave we've just had in the UK. It's clearly an excellent product as it's used by construction workers and it was a re... See more
Company replied
Straight away it’s a smooth transaction. quote all correct and straight to basket We are long standing clients of CEF and they have always been highly rated by us and now with the online facility it... See more
Company replied
Our experience with CEF has always been great, regardless of which branch we use. However, the team at the Norwich branch (our core one) in particular is brilliant, with a big shout-out to Will speci... See more
Company replied
Company details
- #21 of 31 best companies in Electrical wholesaler
- #5 of 7 best companies in Cable provider
- #5 of 15 best companies in Electrical appliance wholesaler
- #16 of 24 best companies in Lighting wholesaler
- #7 of 8 best companies in Screw supplier
- #34 of 47 best companies in Solar energy equipment supplier
About CEF
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Georgina Mackie House, CV8 2SU, Kenilworth, United Kingdom
- 01763 272 717
- customerservices@cef.co.uk
- cef.co.uk
4.5
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I arranged delivery of a bulky…
I arranged delivery of a bulky consignment to your Milton Keynes Kiln Farm address.
Delivered within 24 hours - excellent!
Telephone notification from branch - excellent!
Abysmal service when I got to the branch, I pressed the bell (ring for service) three times - but it was not for probably about 5 minutes (seemed forever) that someone came in from the store, expressed surprise and said "that bell doesn't work"!!!!!!!
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CEF
Thank you very much for your review Ian.
Best Regards
Adele Feller (Customer Services Manager)
Great service
Great service, friendly staff that are very knowledgeable, they can always get the items I need if not in stock the next day delivery is great,
Thanks boys
15 June 2026
Reply from CEF
Thank you very much for your review and feedback Colin.
Best Regards
Adele Feller (Customer Services Manager)
Staff really efficient and helpful..
Staff really efficient and helpful..
Followed through of their agreed actions
16 June 2026
Reply from CEF
Thank you very much for your review and feedback Susan.
Best Regards
Adele Feller (Customer Services Manager)
Easy to order and easy to collect
Easy to order and easy to collect. There is no notification that is has gone to the shop, but it said when ordering it would be there in a couple of days and it was.
16 June 2026
Reply from CEF
Thank you very much for your review Dave.
Best Regards
Adele Feller (Customer Services Manager)
Damaged deliveries multiple times…
Damaged deliveries multiple times through CEF ONLINE.
If another one is damaged I will be taking all business elsewhere
16 June 2026
Reply from CEF
Thank you for your review Luke.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Mark.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Great service order 1 day get next…
Great service order 1 day get next absolutely brilliant can not fault
16 June 2026
Reply from CEF
Thank you very much for your review Robert.
Best Regards
Adele Feller (Customer Services Manager)
Shocking delivery service!
Shocking delivery service!! (DX) Apparently the delivery service tried my parcel twice, first time he wasn't at the correct house, second time he didn't even get out of the van! Absolutely shocking (seen the pictures he's taken)
30 June 2026
Reply from CEF
Thank you for your review Connor.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
The part did not turn up
The part did not turn up, broken at the couriers i was told , promised a replacement would be arriving 2nd July , still waiting and its the 5th.Paid £5.95 for next day delivery as well.
24 June 2026
Reply from CEF
Thank you for your review Neil.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Audley.
Best Regards
Adele Feller (Customer Services Manager)
Very easy Internet purchase
Very easy Internet purchase, delivered on time.
No drama no issues just goid customer service
15 June 2026
Reply from CEF
Thank you very much for your review Adrian.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service
I needed a replacement for my 18v makita combi drill and I needed it quick. CEF had not only the cheapest price around for the model I wanted by far, but also had the quickest and cheapest delivery time (unfortunately no stock in local store so had to be on line sale).
Very good communication, quickly delivered.
Have to say, I was truly amazed. Putting it in the politest way possible but being honest, in my 20 years in the business I've never seen a decent price from CEF and wouldn't normally even look there.
Excellent service
15 June 2026
Reply from CEF
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Ordering Milwaukee tools process is…
Ordering Milwaukee tools process is easy and straight forward
Great service from these guys
Regards
Andy
RAB Accident Repairs
4 July 2026
Unprompted review
Reply from CEF
Thank you very much for your review and feedback Robert.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Quality product at an exceptional price…
Quality product at an exceptional price with fast delivery
What more do you need
28 June 2026
Reply from CEF
Thank you very much for your review Darren.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Colin.
Best Regards
Adele Feller (Customer Services Manager)
Placed a order for a portable air…
Placed a order for a portable air conditioning unit three weeks ago was told it would take upto three weeks for product to arrive in store.
I phoned after two weeks for a up date and was told it would be another week.
I phoned again on the third week and was told product has not arrived and that it would not be available.
Three weeks wasted.
Would of liked at least a email to let me know but I had to keep phoning you
12 June 2026
Reply from CEF
Thank you for your review Gregg.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.