Everything from start to finish was good. Ordering was easy and contacted quicker than expected to arrange delivery, which was great. They went over and above for us as we accidentally received t... See more
Company replied
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I've been using CEF in Watford for many years now and hold an account with them. through this I was introduced to Rob Downes the account manger, I now only use rob as my point of call as his work r... See more
Company replied
andrew harris from the watford branch is a pleasure to work with, he will go above and beyond to assist. he will answer my emails out of hours and has deep knowledge in the industry. thanks for you... See more
Company replied
Helpful throughout - called to arrange a delivery date convenient to me and gave a two-hour slot for expected arrival. Arrived on time and carried the product into my flat - it was a little heavy so t... See more
Company replied
Company details
- #23 of 33 best companies in Electrical wholesaler
- #5 of 7 best companies in Cable provider
- #5 of 16 best companies in Electrical appliance wholesaler
- #14 of 24 best companies in Lighting wholesaler
- #7 of 8 best companies in Screw supplier
- #32 of 46 best companies in Solar energy equipment supplier
About CEF - WAT
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
2a, Trident Centre, Imperial Way, WD24 4JH, Watford, United Kingdom
- 01923 232817
4.7
Excellent
32 reviews
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Excellent service and a pleasure to…
Excellent service and a pleasure to deal with Tim Feller
at the Watford Branch.
Item was delivered on time as promised.
I wish more of my suppliers could do the same.
19 September 2023
Unprompted review
Reply from CEF - WAT
Thank you very much for your review and feedback Robert, i will ensure this is passed over to Tim.
Best Regards
Adele Feller (Customer Services Manager)
Bought an item didn’t check that it was…
Bought an item didn’t check that it was comparable with my equipment so totally my fault but got a no quibble refund. So first class service. Well done guys and girls
23 August 2023
Reply from CEF - WAT
Thank you very much for your review and feedback Paul.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - WAT
Thank you very much for your review James.
Best Regards
Adele Feller (Customer Services Manager)
I've been using CEF in Watford for many…
I've been using CEF in Watford for many years now and hold an account with them. through this I was introduced to Rob Downes the account manger, I now only use rob as my point of call as his work rate and ethic is outstanding. he always goes above and beyond to make sure my quotations and orders are done quick and efficiently.
following on from this his goes out his way to see if CEF could help my business strive by checking if i have any work they can quote or tender for.
I will be using CEF for all my future electrical needs and will be contacting Rob from here on out.
Exceptional work
9 August 2023
Unprompted review
Reply from CEF - WAT
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Good service,quick response to questions
8 February 2023
Reply from CEF - WAT
Thank you very much for your review Philip.
Best Regards
Adele Feller (Customer Services Manager)
Good trust worthy people who know their…
Good trust worthy people who know their stuff. Recommended for sure!
30 January 2023
Reply from CEF - WAT
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Great service as usual.Thanks !!
17 May 2022
Reply from CEF - WAT
Thank you very much for your review Jacek.
Best Regards
Adele Feller (Customer Services Manager)
Really bad service from customer service members poor work attitude
Really bad service.
I tried to place an order multiple times, but CEF online system gives errors after submitting card details.
The customer support interrogating me and accusing me of not entering payment details correctly. Buying items online isn't first time for majority of us these days. So I know what details need to be in when paying online.
The customer support only following a script when when customers complains. They are not trying to find a solution but get rid of the customer without actually fixing the issue. Once the customer go away and call back it won't be the same customer service rep.
The attitude of CEF employees are very poor. They seems not caring, because they will have the job whether they help a customer or not.
10 March 2022
Reply from CEF - WAT
Thank you for your review and feedback.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
I am happy to use CEF as my electrical…
I am happy to use CEF as my electrical supplier for year's, one more thank you guys
4 December 2021
Reply from CEF - WAT
Thank you very much for your review Tomasz.
Best Regards
Adele Feller (Customer Services Manager)
Customer service very poor
13 June 2021
Reply from CEF - WAT
Thank you for your review Murat.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
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