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Chards Coin and Bullion Dealer Reviews 

10,738
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,922 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the polite, professional staff who provide exceptional assistance and clear guidance during purchases, whether ordering online or visiting branches in person. Potential buyers consistently appreciate the very competitive prices, transparent live market pricing charts, and extremely fast, secure delivery options provided for every order. Some reviewers were not happy with occasional product wear and simpler packaging choices used for certain postal shipments. Shoppers mentioned that a few delivered items occasionally arrived showing minor surface imperfections, dents, or slight signs of previous handling instead of pristine condition.

What people talk about most

Service

People report positive experiences with service, consistently praising the professional, reliable, and... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting fast, secure, and prompt... See more

Product

Users describe positive interactions with product, consistently highlighting great prices and fast delivery.... See more

Price

Customers consistently note positive experiences with price, highlighting that offers are often... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly across all interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. We use a lot of bullion dealers but came across Chards when looking for two specific silver proof coins that were out of stock everywhere else, including Royal Mint. The coins were or... See more

Company replied

Rated 5 out of 5 stars

Great service once again as always. Crystal clear pricing even down to a declared margin over spot on the coins pricing chart. Live pricing so that the price constantly reflects market movements. A wi... See more

Company replied

Rated 5 out of 5 stars

I had and continue to have a great experience dealing with chards. As I’m new to “stacking” I did Shop around and find the pricing to be fair and competitive on most things. The customer service... See more

Company replied

Rated 5 out of 5 stars

The experience is smooth, effortless, and everytime I speak to a member of their team, its feels like they genuinely, with a warm people over profits energy. Their physical and digital products are t... See more

Company replied


Company details

  1. #15 of 37 best companies in Gold and silver trading company
  2. #13 of 22 best companies in Coin dealer
  3. #15 of 38 best companies in Gold dealer
  4. #14 of 76 best companies in Investment service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

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4.8

All reviews

(10,738)

3,815 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found the whole experience very…

I found the whole experience very positive. I didn't really know what to expect as I haven't sold jewellery before but I was immediately put at ease. Lovely premises, the gentleman who served me was so professional, courteous and kind. I would definitely recommend this company and have no hesitation in returning.i would not go anywhere else. The payment was in my bank within 2 days as promised.

13 August 2026
Rated 5 out of 5 stars

Great company

Great company! Staff were friendly,helpful and knowledgeable at each transaction. Certainly my”go to” company when buying or selling.

13 August 2026
Rated 5 out of 5 stars

Have been buying small quantities of…

Have been buying small quantities of gold and silver on a number of occasions from Chards. Most important for me is reliability followed by timely and secure delivery. Items arrive, without exception, in good time by special delivery which avoids lengthy waits when doubts can begin to creep in. Competitive pricing adds to the favourable experience with Chards.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Error Britannia cupro-nickel

Absolutely the most honest company, with impeccable integrity. All products are checked for authenticity, the prices are extremely competitive, and the service excellent. Lawrence, the owner, is surely the Godfather of British bullion coinage being tremendously knowledgeable. One can buy from this company without hesitation. Thank you Chards.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Good service but collection protocol is lousy

Re-assuring tel and email support. Reliable and sensible pricing. One glitch which needs to be ironed out: Collection service via DPD is very unsettling; the driver collects high value gold for sale, but gives no code, ID, name or reference. Driver said he has to be genuine because he knew where/when to collect! Frankly, that's not good enough for high value collections.

12 August 2026
Rated 5 out of 5 stars

Great service.

Every time I make a purchase it's trouble free and enjoyable. The items arrive on time well packaged, I'm
Kept Informed where my order is and when it'll arrive.
Great service. Thanks Chards.

12 August 2026
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Untrustworthy. They misinform you on phone . Use Atkins instead

1 October 2025
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mrs Thorn,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience.

This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you were happy with both the service and delivery. Providing a straightforward purchasing experience alongside prompt and reliable delivery is something we always strive for.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service from Chards

Excellent service from Chards, and we would happily recommend them. Thank you, Kieran!

12 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your review.

We're pleased to hear that you were happy with the service you received from Chards. It's especially nice to hear your comments about Kieran, and we'll be sure to pass on your feedback to him.

Thank you as well for your recommendation. We appreciate your support and are glad that your experience with us was such a positive one.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Brilliant allround

Fast delivery and really great service. Item was well packed and even came with some free rock!
Will be shopping again in the future.

11 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you were happy with both the service and the delivery. It's great to know that your item arrived well packaged and that everything went smoothly from start to finish.

We're also glad you enjoyed the complimentary piece of Chards Blackpool rock. It's a small touch, but one that many of our customers seem to appreciate!

Thank you for your support, and we're delighted to hear that you'll be shopping with us again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

As usual great prices and excellent…

As usual great prices and excellent service, all from the uk's #2 on-line bullion dealer. lol

5 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're pleased to hear that you've once again been happy with our pricing and the service you've received. Providing competitive prices alongside a reliable and professional service is something we always strive for.

As for being the UK's "#2 online bullion dealer", we'll take that in the spirit it was intended! We're simply grateful for your continued support and custom.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

V helpful and prompt

V helpful and prompt

5 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Gareth,

Thank you for your review.

We're pleased to hear that you found our service helpful and prompt. We always aim to provide efficient, responsive support, so it's great to know that this was your experience.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Been dealing with chards for a year or…

Been dealing with chards for a year or so now,great service. Would definitely recommend Dean R

17 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dean,

Thank you for your review.

We're pleased to hear that you've been dealing with Chards for the past year and have consistently received great service. Your continued support is very much appreciated.

We're also grateful for your recommendation. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're pleased to hear that you found our service professional and very helpful. Providing knowledgeable support and a straightforward experience for our customers is something we always strive for, so it's great to know that your experience reflected that.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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