Our Travel on Friday 31st October 2025 evening was a very pleasant and a safe one. The Diver , Jason was very polite and very helpful. Had few elderly passengers, they all said the journey was very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mayday Travel are always my first choice in travelling and I always mention them if anyone asks. From start to finish they are professional, polite, knowledgeable, friendly, excellent customer servi... See more
Company replied
LIFESAVERS!! I was organising a large family funeral and needed transport for 8 people at short notice. I’d tried everywhere and I don’t know why I didn’t go to Mayday Travel first. They quickly organ... See more
Company replied
Lovely day with great guides/drivers. Only marred by the dire slowness of French border control which resulted in not so much time in Bruge. I felt sorry for the drivers who had to clear spillage an... See more
Company replied
Company details
- #2 of 26 best companies in Bus and coach company
- #3 of 39 best companies in Transportation service
Written by the company
London's choice for safe and reliable passenger transport solutions. Mayday Travel Ltd has been providing passenger transport since 1985 and are proud to say that we have built our reputation on customer service and reliability. We provide transport for all group size's and always offer competitive rates.
Contact info
Mayday Travel Ltd, Block F, Anchor Business Park, 102 Beddington Lane, Croydon, CR0 4YX, Croydon, United Kingdom
- 0208 680 5111
- info@maydaytravel.co.uk
- maydaytravel.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great driver
Great driver, very accommodating. Nice clean coach just not a lot of leg room between seats.
9 May 2026
Reply from Mayday Travel Ltd
Hi Refuge Temple
Thank you for your kind feedback about our driver and the cleanliness of the coach — we’re delighted you had a positive experience overall.
We’re sorry to hear you felt the leg room was limited. Our coaches are actually designed with some of the longest and widest seat spacing and legroom in their class, but we do appreciate that comfort can feel different depending on seating position and personal preference.
We truly value your feedback and hope to welcome you on board again soon.
Best Regards
Mayday Travel Ltd
Both drivers were very professional
Both drivers were very professional, polite and kind. Thank you
8 May 2026
Reply from Mayday Travel Ltd
Thank you so much for your lovely 5-star review, Ann.
We’re very pleased to hear that both drivers were professional, polite and kind throughout the journey. We understand how important it is to provide a caring and respectful service on occasions such as these, and your kind words will mean a great deal to the team.
Thank you again for choosing us.
Mayday Travel Ltd
Reply from Mayday Travel Ltd
Hi Liz
Thank you......always a pleasure.
Mayday Travel Ltd
Excelent service
Excelent service. Great communication, everything on time and great buses
26 April 2026
Reply from Mayday Travel Ltd
Hi Adrian,
Thank you for your fantastic review! We're really pleased to hear everything ran smoothly and that you were happy with the communication and our buses.
We appreciate you choosing us and hope to work with you again in the future.
All the best,
Mayday Travel Ltd
The driver was patient and relaxed
The driver was patient and relaxed. Perfect person for the day. The booking was so easy and seamless. Would definitely use this service again
15 April 2026
Reply from Mayday Travel Ltd
Hi Dee,
Thank you so much for your kind words and for trusting us on such an important day. We’re really glad to hear the driver provided a calm and patient presence—it means a lot, especially for an occasion like this.
We’re also pleased the booking process felt smooth and easy during what we know can be a difficult time. Your feedback is truly appreciated, and we’re here whenever you need us in the future.
Best Regards
Mayday Travel Ltd
We had a great experience with Mayday…
We had a great experience with Mayday Travel. Katherine our driver was both professional and friendly. I would definitely recommend Mayday Travel.
21 April 2026
Reply from Mayday Travel Ltd
Thank you so much for your kind words, Samuel!
We’re really pleased to hear you had a great experience with Mayday Travel. Katherine will be delighted to know her professionalism and friendly approach made such a positive impression on your journey.
We truly appreciate your recommendation and hope to welcome you on board again soon!
Mayday Travel Ltd
Our sons wedding
Jason our driver was exceptionally professional and friendly. He managed to get bus outside the Windmill Hotel which was a feat. Perfectly on time too.
2am return was equally on time and driver friendly. Coach was new and clean.
I should also mention Shareen in Mayday who was extremely helpful in our various contacts when organising the trip.
All in all a 5 star experience
27 March 2026
Reply from Mayday Travel Ltd
Hi Paul,
Thank you so much for your fantastic review! We're delighted to hear that Jason made such a great impression — he’ll be especially pleased to know his professionalism and friendly approach stood out.
Navigating to the Windmill Hotel can certainly be a challenge, so it's great to hear he managed it smoothly, and that everything ran perfectly on time — even for the 2am return!
We’re also glad you enjoyed the comfort and cleanliness of the coach. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
We hope to welcome you on board again soon!
Best regards,
Mayday Travel Ltd
Reply from Mayday Travel Ltd
Hi Tiana,
Thank you so much for your fantastic 5-star review! ⭐ We’re really pleased to hear that Jason made such a positive impression. He’ll be delighted to know his patience and kindness helped make your experience a great one.
We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Best wishes,
Mayday Travel Ltd
Absolutely brilliant
Absolutely brilliant, very compassionate & patient driver and booking was very simple & respectful again with a lovely lady who was very understanding. Would definitely recommend and use again if needed. Thank you very much x
19 February 2026
Reply from Mayday Travel Ltd
Dear Emma,
Thank you so much for your kind words. We truly appreciate you taking the time to leave such a thoughtful review, especially at what we know can be a very difficult time.
We’re so pleased to hear that both our driver and booking team were able to support you with compassion, patience and respect. Providing a smooth and dignified service for families is extremely important to us, and your feedback means a great deal.
Thank you again for your recommendation — it was an honour to assist you.
With best wishes,
Mayday Travel Ltd
Lynn at Mayday was very helpful in…
Lynn at Mayday was very helpful in making our booking. Paul our driver on the day was very accommodating as we had to change our times. The minibus provided was spotless inside and out.
30 January 2026
Reply from Mayday Travel Ltd
Hi Garry,
Thank you so much for your fantastic 5-star review — we really appreciate you taking the time to share your experience.
I’m delighted to hear that Lynn was able to assist smoothly with your booking and that Paul looked after you so well on the day, especially with the change of timings. We always aim to be as flexible and accommodating as possible, so it’s great to know that made a difference.
I’ll be sure to pass your kind comments on to both Lynn and Paul — they’ll be thrilled. We’re also pleased the minibus met your expectations; keeping our vehicles spotless is something we take pride in.
Best regards,
Mayday Travel Ltd
Mayday Travel are always my first choice…
Mayday Travel are always my first choice in travelling and I always mention them if anyone asks.
From start to finish they are professional, polite, knowledgeable, friendly, excellent customer service. I was kept up to date every step of the way with my travel plans.
The drivers, punctual, kind, courteous, well presented, made the journey pleasurable and nothing too much trouble. All the passengers commented. Thank you.
24 January 2026
Reply from Mayday Travel Ltd
Thank you so much, Maureen, for such a lovely 5-star review.
We’re genuinely delighted to hear that Mayday Travel is always your first choice and that you felt supported and well-informed from start to finish. Your kind words about our drivers and customer service mean a great deal to us — we’ll be sure to pass your feedback on to the whole team.
Knowing that you and your passengers enjoyed the journey is exactly what we aim for. Thank you again for recommending us, and we look forward to travelling with you again soon.
Best Regards
Mayday Travel Ltd
Excellent service
Excellent service. Used for my mother's funeral to get people to the crematorium and back. Unorthodox possibly, but Mayday Travel were happy to help and did a standup job with a great driver and a lovely bus.
21 January 2026
Reply from Mayday Travel Ltd
Hi Mick,
Thank you for taking the time to leave us a 5-star review.
We’re really glad we could help at such an important time, and it means a lot to hear that everything went smoothly for your mother’s funeral. I’ll also be sure to pass your kind words on to the driver — they’ll really appreciate it.
If we can ever help you again in the future, please don’t hesitate to get in touch.
Kind regards,
Mayday Travel Ltd
Reply from Mayday Travel Ltd
Hi Oliver,
Thank you so much for taking the time to leave us a 5-star review — we really appreciate it. We’re delighted to hear you were happy with the service and the coach. It was a pleasure to help, and we hope to work with you again in the future.
Best wishes,
The Mayday Travel Team
We had lovely day in Bruge. It’s a beautiful place to go. It would have been lovely to have had more time there.
We had lovely day, apart from all the delays, which shortened our time there. The Driver and guide were lovely and very happy to help.
29 November 2025
Reply from Mayday Travel Ltd
Thank you so much, Elayne, for your wonderful 5-star review. We’re delighted to hear you had a lovely day and that our driver and guide made the experience enjoyable. We truly appreciate your kind words.
We’re sorry to hear about the delays that shortened your time there — thank you for your understanding. We will review this to help improve future journeys.
We hope to welcome you on another trip soon!
Party Travel
Correspondence was great, quick responses and a good price. The journeys themselves were smooth and the drivers were friendly and helpful. Would def look at using them again next year.
5 December 2025
Reply from Mayday Travel Ltd
Thank you so much, Georgina, for your fantastic 5-star review. We’re delighted to hear that you found our correspondence quick and helpful, and that your journeys were smooth with friendly drivers.
It’s wonderful to know you’d consider using us again next year — we’d be very happy to welcome you back!
Thank you again for choosing us.
Welcome back to a day trip
Great to have Mayday Travel day trips again . Lovely surprise to have a bottle of water & a box of Belgium chocolates for each traveller
22 November 2025
Reply from Mayday Travel Ltd
Thank you so much for the lovely 5-star review, Lesley! ⭐️
We’re delighted to be running day trips again, and it means a lot to know you’re enjoying them. Thank you for your support — we look forward to welcoming you on board again soon! 🚌✨
My sister and myself had a lovely day…
My sister and myself had a lovely day out in Bruges ,the coach was very clean and comfortable, with a lovely box of chocolate on the seat and water really didn’t expect that , Roger and the other driver was so fridley and helpful , they got all of us there and back safely ,WELL DONE 👍 Mayday Coaches , Merry Christmas and Happy New Year for 2026 ,love & god’s blessings lots of love Susan Thacker xx
29 November 2025
Reply from Mayday Travel Ltd
Thank you so much for the wonderful 5-star review, Susan! ⭐️
We’re delighted to hear that you and your sister had such a lovely day out in Bruges. It’s great to know you found the coach clean and comfortable, and that the chocolates and water were a nice surprise — we love adding those little touches.
Roger and Paul (our other driver) will be so pleased to hear your kind words. They work incredibly hard to make every trip safe and enjoyable, and your appreciation means a lot.
Thank you also for your festive wishes — we wish you a very Merry Christmas and a Happy New Year 2026 as well. Sending love and blessings right back to you. ❤️✨
We hope to welcome you on board again soon!
Lovely day with great guides/drivers
Lovely day with great guides/drivers. Only marred by the dire slowness of French border control which resulted in not so much time in Bruge. I felt sorry for the drivers who had to clear spillage and debris left by the occupants of seats 19 and 20, after drinking much of the alcohol they'd bought in Bruge on our return journey.
We hope that Mayday Travel return to organising further day trips in 2026 (UK based) and certainly a UK Christmas Market. 5* to Mayday Travel!
29 November 2025
Reply from Mayday Travel Ltd
hank you so much for the wonderful 5-star review, Angie! ⭐️
We’re delighted to hear you had a lovely day and that our guides and drivers helped make the trip enjoyable. We completely understand the frustration with the slow French border control — sadly it’s outside our control, but we appreciate your patience and good spirit.
Thank you as well for your kind words about our drivers. They work incredibly hard, and your recognition of how they handled the situation on the coach means a great deal.
We’re thrilled to hear you’d love more UK-based day trips in 2026, including a UK Christmas Market — your feedback is truly valuable and will be taken into account when we plan future excursions.
Thanks again for your support and for awarding us 5 stars. We look forward to welcoming you on board again soon! 🚌✨
yeah
yeah, it was very good They tried to do their best to get to the port on time, however immigration process took longer.
May be next time take the time difference into equation as well
2 December 2025
Reply from Mayday Travel Ltd
Thank you for your 4-star review, Antonette! 😊
We’re glad to hear you enjoyed the trip and that our team did their best to get everyone to the port on time. Unfortunately, the immigration process can sometimes take longer than expected, but we truly appreciate your feedback.
We’ll certainly take your suggestion about factoring in time differences into consideration for future planning. Thank you again for travelling with us — we hope to welcome you on board soon! 🚌✨
Had to wait far too long at passport…
Had to wait far too long at passport control but not Mayday fault
Nice gesture giving us all chocolates and water
Added extra drop off on way home which would have made the day longer but overall a lovely day
Looking forward to seeing next trips
29 November 2025
Reply from Mayday Travel Ltd
Thank you so much for the lovely 5-star review, Julie! ⭐️
We’re really pleased to hear you enjoyed the day, even with the long wait at passport control — sadly those delays are out of our hands, but we’re glad the chocolates, water and added drop-off made things a bit easier.
It’s great to know you’re looking forward to our upcoming trips. We can’t wait to welcome you back on board soon! 🚌😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.