Cotton Traders Reviews 

212,573
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the clothing, often noting items last for many years and maintain their fit after washing. Many people appreciate the straightforward online ordering process and the prompt, efficient delivery service. Reviewers frequently highlight the good fit and comfort of products, along with helpful customer service interactions. However, some customers experienced inconsistencies with sizing, finding items either too small or too large, or not matching descriptions like "super stretchy." A few other people also felt that delivery was problematic, specifically mentioning delays and non-delivery issues often linked to the courier Evri. Additionally, some reviewers noted discrepancies in product color or material compared to online representations, and occasional stock availability challenges.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and value, often describing items... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Order

People report positive experiences with order, finding the online ordering process easy and straightforward,... See more

Service

Customers consistently report positive experiences with the service, often describing it as fantastic, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It doesn't crease and It is exactly what I wanted ie a light half sleeved simple and attractive summer cardigan. But I wanted elegant sleeves without the flappy loose look that seems endemic these day... See more

Company replied

Rated 4 out of 5 stars

Good quality and choice. Have returned my first Order as Size not suitable. I have suggested replacing with smaller size to save new transaction and preserve the Promo discount. I did not receive... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /gree... See more

Company replied


Company details

  1. #322 of 596 best companies in Clothing Shop
  2. #191 of 276 best companies in Fashion accessories shop
  3. #149 of 237 best companies in Men's clothes shop
  4. #117 of 218 best companies in Shoe shop
  5. #128 of 252 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213k reviews

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4.4

All reviews

(212,573)

29,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a lot of items from cotton traders…

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightforward. The last few years I've been able to click and collect which has made things even simpler!

30 July 2026
Rated 5 out of 5 stars

easy to order and quick delivery

easy to order and quick delivery
Great quality product

30 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your kind words!

We are glad to hear that you found the ordering process easy, that your delivery was quick, and that you are happy with the quality of the goods.

Rated 5 out of 5 stars

Great purchase

Slim, on waist trousers were exactly as described and arrived as expected. Very pleased with fit. Would use Cotton Traders again.

30 July 2026
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Reply from Cotton Traders

Thank you for your review!

We are glad to hear that you are happy with the trousers you purchased.

Rated 3 out of 5 stars

"Comfort" waistband doesn't really work :-(

Very glad that the trousers are now available with various leg lengths.
The half-elasticated waists seem like a good idea - they are comfortable - but they have a tendency to slip downwards. So, still need a belt. I'd be just as well off with a conventional waist.

28 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review.

I am sorry to hear of the problems you are experiencing with the waistband on the trousers.

I have passed on your comments to our Buying Team for their consideration.

I do apologise for any inconvenience caused.

Kind regards,
Alex
Cotton Traders Customer Support

Rated 5 out of 5 stars

Very good quality

Very good quality. Easy to order. Everything is a perfect fit. Delivery was quick and easy.

30 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review!

We are glad to hear of your positive experience.

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