Very good quality shirts that are well priced and come with a good choice of colours. Despatch if goos was very efficient, however...... Through no fault of Cotton Traders, the original delivery dat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and na... See more
Company replied
I found the website easy to follow to buy the item I wanted. I have been buying from Cotton Trader for quite some years. I have always been pleased with the quality of clothing etc. at affordable pri... See more
Company replied
I have been using Cotton Traders for years, and the reason being I have never been disappointed with any item I have ever bought from Yourselves. Your items are as stated. The quality is always... See more
Company replied
Company details
- #322 of 590 best companies in Clothing Shop
- #198 of 281 best companies in Fashion accessories shop
- #149 of 235 best companies in Men's clothes shop
- #118 of 220 best companies in Shoe shop
- #131 of 256 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your staff in the Trentham store are so…
Your staff in the Trentham store are so friendly, helpful and efficient it is always a pleasure to call in, even when I don’t actually but something. I have so many articles of Cotton Traders clothing we joke that I am modelling for them!
1 September 2026
Unprompted review
Items ordered good quality and…
Items ordered good quality and delivered quickly. However did not receive backpack offer.
21 August 2026
Praise but with a request !!!!
Service, as always, excellent. BUT I have requested previously could you please give me access to you telephone booking No. 0844 844 1111 from my telephone 07832 625 192. At the moment all I get is the message "You have not been given access to this number".
I trust you will resolve this issue.
Yours, Mr.M.W.Garforth
22 August 2026
Two pillows
Ordered two pillows, delivery was very fast and efficient. The pillows are great quality and very comfortable.
22 August 2026
Good quality Good fit Quick service
22 August 2026
Staff were friendly & explained what…
Staff were friendly & explained what was required to collect my item. They offered to hold my parcel while looking around the store.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
vest top
The vest top I bought for my husband was excellent value for money and the quality was very good. The order was delivered when promised
21 August 2026
Reply from Cotton Traders
We're so pleased to hear that the vest top you bought for your husband was excellent value for money and that the quality was very good. Thank you for your positive review.
All good thank you
22 August 2026
Reply from Cotton Traders
We're so happy to hear that everything was good for you. We truly appreciate your positive feedback.
Reply from Cotton Traders
We are so pleased to hear that you are delighted with your purchase and that it was exactly what your husband wanted. Thank you for your wonderful feedback on the lovely colour and texture.
Good delivery and communications
Good delivery and communications. Products are of excellent quality.
21 August 2026
Reply from Cotton Traders
We're so pleased to hear that you're happy with both our delivery and communications, and that you found our products to be of excellent quality. Thank you for your wonderful feedback.
Great value …
Cotton Trsders is a great company plenty of choice. No problem with returns .
22 August 2026
Reply from Cotton Traders
We’re so pleased to hear you appreciate the wide choice we offer and that you’ve had no problems with the returns. Thank you for your positive feedback.
Quality and choice
Cotton Traders have an easy to use Web Site. Ordering is easy and delivery is quick. The quality of products is second to none. The range of sizes and colours give a great choice to suit most tastes. You will need to go a long way to find a better company to deal with.
22 August 2026
Reply from Cotton Traders
Thank you for your positive review. We’re so pleased to hear that you find our website easy to use and that ordering is simple with quick delivery. It’s wonderful that you appreciate the quality of our products and the great choice of sizes and colours.
I usually wait till items are on sale…
I usually wait till items are on sale or at least reduced in price. The most recent items were out of stock when they were advertised and I waited 4 months for them to be delivered, apart from that I enjoy shopping for Cotton Traders good quality items.
22 August 2026
Reply from Cotton Traders
Thank you for taking the time to share your feedback. We do apologise for the inconvenience caused by the items being out of stock and the extended delivery time. We understand your frustration when advertised items are unavailable and delivery is delayed. We appreciate your continued loyalty and are glad to hear you generally enjoy the quality of our products.
Reply from Cotton Traders
We’re happy to hear that you’re pleased with the quality of our jumpers and the fair price, and that they arrived quickly. Thank you for your positive feedback 😊.
Reply from Cotton Traders
Thank you for your positive review. We’re so pleased to hear that you’re happy with the usual good quality of our items, as expected.
Good speedy delivery
Good speedy delivery. Item good quality but thought it might be thicker material.
22 August 2026
Reply from Cotton Traders
We’re happy to hear about the speedy delivery and that you’re pleased with the quality of the item. Thank you for your feedback and we appreciate you sharing your thoughts on the material’s thickness.
Good delivery
22 August 2026
Reply from Cotton Traders
Thank you for your positive review. We’re glad to hear you received good delivery.
I find the sizes don't vary at all and…
I find the sizes don't vary at all and very trustworthy. Know I can order my size and they will fit. Good service
22 August 2026
Reply from Cotton Traders
We’re so pleased to hear that you find our sizing consistent and trustworthy, making it easy for you to order with confidence. Thank you for your positive review.
good quality, good prices, great range.
I love the range of shirts which are always top quality competively priced. Very easy to order online and the local delivery service used is safe and secure
22 August 2026
Reply from Cotton Traders
Thank you for your positive review. We’re so pleased to hear that you love our range of shirts and find them to be top quality and competitively priced. It’s wonderful that you found ordering online very easy and that our local delivery service is safe and secure.
Well made jacket with nice detailing
The jacket is well designed and well made. I needed to exchange it for a different size and found this was easy to do with a phone call.
21 August 2026
Reply from Cotton Traders
We're so pleased to hear that you were happy with the Jacket and it's wonderful to know that the exchange process for a different size was easy to do. Thank you for your positive feedback 😀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.