Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
- #320 of 596 best companies in Clothing Shop
- #194 of 278 best companies in Fashion accessories shop
- #149 of 239 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #128 of 253 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the garments is first class.
The quality of the garments is excellent.
Delivery service is first class.
26 July 2026
Ordered an item online which stated it…
Ordered an item online which stated it was available. Then had an email to say it was now out of stock. My money was refunded. As I needed the item I had to reorder it in a different colour but I again had to pay for postage which I had already done in my first order.
This situation was not my fault as the item was supposed to be available. Why should I have to do this?
26 July 2026
Good value light tee shirts
Excellent price.
Good lightweight summer tee shirt.
Nice variety of colours.
Good delivery. Items were delivered two days after ordering.
26 July 2026
I can’t really remember anything about…
I can’t really remember anything about this transaction so everything must have gone really smoothly and I must have had a very good experience.
5 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor sizing of products compared to…
Poor sizing of products compared to similar brands. Sizing guide should be clearer.
Charging for returns for products in wrong sizes that then have to be reordered is not unfair market practice.
Would not use again.
26 July 2026
Reply from Cotton Traders
Hello Chris Whitfield,
Thank you for your feedback and we're sorry to hear about your disappointing experience with our product sizing and return policy. We understand your frustration when items don't fit as expected, and we regret that our sizing guide was not clearer for you.
I have today refunded the postage costs back to your original method of payment and apologise for any inconvenience caused.
Kind regards
Carolyn
Customer Support Team
Stolen Shirt
Products are good Quality but the bags I have received lately have been opened an a shirt stolen from one of them.
10 June 2026
Reply from Cotton Traders
Hello David,
Thank you for your review and we are pleased to hear you are happy with the quality of our products.
I can see we replaced a shirt which was missing from a previous order, and I can assure you that this was escalated with our courier company, for their immediate attention.
If you have had any issues regarding this order, please could you contact our Customer Care Team on 0161 286 4321 for further assistance.
We sincerely apologise for any inconvenience caused regarding deliveries.
Kind regards
Carolyn
Customer Support Team
Beaituful material and very reliable…
Beaituful material and very reliable service Best Company Ever
26 July 2026
White skirt
Bought white skirt. Lovely fit at waist and hips. Wish it was petit as a little too long so has to be shortened. As always, delivery was great. Added bonus was a travel and make up bag for free; as lemon style was out of stock it was replaced with a woodland pattern which I preferred.
26 July 2026
Excellent delivery service within a few…
Excellent delivery service within a few days at a delivery charge for £3.99. Cotton Traders offers wide range of nice clothes to choose from.
Unfortunately I have to return all 3 garments in which they weren't suitable for me at a return charge of £2.95 via Evri or £3.25 if Royal Mail (deducted from the refund)
Awaiting for the refund in a few working days as advised.
26 July 2026
Reply from Cotton Traders
Hello Vincenz,
We're glad to hear you found our delivery service efficient and appreciated the variety of our clothing range.
We understand your disappointment regarding the return charges and the garments not being suitable. On this occasion, we will ensure you receive a full refund when we receive your order back in our Distribution Centre.
Thank you for your feedback and we apologise for any disappointment caused.
Kind regards
Carolyn
Customer Support Team
Lovely towels excellent quality and fab…
Lovely towels excellent quality and fab customer service
23 July 2026
Reply from Cotton Traders
We're delighted to hear that you're pleased with the fit and quality of your purchase. Thank you for your wonderful feedback 😀
Great Customer Service
Great Customer Service, Thank you Cotton Traders for responding to my review and also refunding me my postage, totally unexpected.
I wasn't expecting it so a surprise.
That is excellent customer service .
Will buy from you again
4 August 2026
Unprompted review
Reply from Cotton Traders
We're delighted to hear that you had such a positive experience with our Customer Service! It's wonderful to know that our response and the unexpected refund made such a difference. We truly appreciate your kind words and look forward to you shopping with us again 😀
Will be buying from Cotton Traders again.
Easy to use web site, great products and prices. Delivered within time advised. Will be buying from Cotton Traders again.
25 July 2026
Reply from Cotton Traders
We are so pleased to hear that you found our website easy to use, and that you are happy with our products and prices. It's wonderful that you had a prompt delivery and we look forward to you shopping with us again 😀
A speedy birthday delivery
The shirt and jumper were delivered quickly. Very grateful as they were a birthday present and arrived in time! My partner wore the shirt on his birthday. It fitted well and looked good. So thank you Cotton Traders.
25 July 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that your order arrived quickly and in time for the birthday celebration 😀
Great product received promptly.
Great product received promptly.
Easy to order, all as described.
25 July 2026
Easy to select what I wanted
Easy to select what I wanted, easy to order and prompt delivery. Happy with items once received
25 July 2026
Your products are always well made
Your products are always well made. The fit is always really good. The prices are reasonable. I do like to use the nearest shop but am always impressed with the speed of delivery if ordering on line. Well done Cotton Traders.
25 July 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently find our products well-made with a great fit and reasonable prices. It's wonderful to know you appreciate the speed of our online delivery and that you also have a local store to visit 😀
Satisfied customer
Easy to place my order, the delivery was quick and I was very pleased with the items
25 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.