Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
- #317 of 598 best companies in Clothing Shop
- #193 of 278 best companies in Fashion accessories shop
- #148 of 238 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #127 of 254 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212k reviews
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Always great quality and keen pricing…
Always great quality and keen pricing with fast delivery
16 July 2026
Jeans ordered for partner are fine
Jeans ordered for partner are fine, Straight leg jeans with a bit of stretch - just what he wanted.
23 July 2026
Item lost in post by Evri
Item lost in post by Evri , difficult to arrange replacement as online form is hassle etc etc etc, not impressed
23 July 2026
Easy as ever
24 July 2026
Quality and service- thank you!
24 July 2026
Delighted with my new T shirt
Delighted with my new T shirt which arrived promptly and was just as described and very comfortable in the heat.
23 July 2026
I ordered two pairs of trousers by…
I ordered two pairs of trousers by telephone and when they arrived they were the wrong colour to what I had ordered. I sent them back free of charge and hope to get the money back but probably not the original carriage charge. Now horrified to find that when I called their online number 08448441111 I have been charged £6-26. I was given no indication this would be such a charge for 5 minutes when I rang. Last time i
I will deal with Cotton Traders.
24 July 2026
Unprompted review
I like the straightforward styles and…
I like the straightforward styles and materials. Sometimes I am not sure of the best size (or the colour until I see it), so free postage for returns allows me to buy two sizes and return one of them easily.
24 July 2026
Happy Customer!
I am very happy with the items I ordered from Cotton Traders. They fit well and are very good quality. Delivery time was as expected.
24 July 2026
Great service and comfy shoes…
Used the delivery to store option which worked very well. Communication was good and store had my order ready for my collection. Tried the items on and all were satisfactory. The only downside was, because we were in store we found other things to buy also! Good service and quality, comfortable shoes as usual.
23 July 2026
The service was very good from ordering…
The service was very good from ordering to delivery and the trainers are very comfortable
24 July 2026
Customer Friendly experience
Collection from local outlet is flexible and convenient and supports the customer friendly experience of shopping with Cotton Traders.
9 July 2026
Good quality for a good price
Nice, good quality items for a decent price. I will be using them again.
7 June 2026
The chinos I ordered were exactly what…
The chinos I ordered were exactly what I wanted. A good quality product reasonably priced. Many thanks
24 July 2026
I had 2 pair of shoes which I thought…
I had 2 pair of shoes which I thought would be soft and comfortable, however being a 6.5 I ordered size 7 but couldn't get my foot in the shoes so had to send back.
24 July 2026
I LOVE MY PURCHASES
I have loved my purchases but I find the constant catalogues and adverts coming in the post and emails rather excessive. Once a month would be quite sufficient. Delivery after order of goods is first class
as is customer care though, well done.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your wonderful feedback. We're pleased to hear that you find our short-sleeved shirts nicely tailored and that they wash so well without needing to be ironed.
Reply from Cotton Traders
We are pleased to hear that you had a positive experience with both our delivery and returns process. Thank you for your kind words.
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